Insurance & Data Entry Customer Support Specialist

Kimberley Gray

Dallas, TX

************@*****.***

682-***-****

Professional Summary

Dedicated and detail-oriented professional with 5+ years of experience in customer service, data entry, administrative support, and insurance verification.

Skilled in handling inbound and outbound calls, maintaining accurate records, verifying insurance benefits, scheduling appointments, and supporting healthcare and financial operations. Known for accuracy, efficiency, confidentiality, and strong multitasking in both remote and office environments. Seeking opportunities in Data Entry, Administrative Support, Customer Service, or Insurance Verification.

Professional Experience

Insurance Specialist RemX / McKesson (Remote) Dec 2025 – May 2026

• Verified patient insurance coverage and pharmacy benefits for specialty medications.

• Contacted insurance providers to confirm medication approvals and benefit eligibility.

• Updated patient demographic information, addresses, and insurance details accurately.

• Assisted with specialty medication approvals and maintained compliance with privacy regulations. Call Center Representative One

MCI (Remote) Jul 2025 – Dec 2025

• Handled inbound and outbound customer calls professionally and efficiently.

• Scheduled appointments and provided service information.

• Maintained accurate call logs and follow-ups.

Call Center Representative Valor Intelligence Jul 2024 – Jun 2025

• Managed high-volume inbound calls, processed payments, updated accounts, and resolved issues.

Call Center Representative Keller Surveyors Mar 2024 – Jul 2024

• Conducted outbound healthcare surveys and documented responses accurately.

Data Entry Specialist Ironhorse Financial Jan 2024 – Mar 2024

• Entered and updated warranty information with high accuracy.

Data Entry Specialist Tarrant County Public Health Feb 2021 – Jul 2023

• Entered and verified medical/public health data while maintaining confidentiality.

Education

Peloton College – Diploma, Medical Assistant (2019) William B. Murrah High School – High School Diploma (1996)

Skills

Data Entry • Insurance Verification • Customer Service • Microsoft Office • Administrative Support • Medical Records • Time Management • Accuracy • Call Center Representative • Scheduling • Outlook • EMR Systems •10-key etc.

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