Remote Office Administrator and Customer Service Pro

TONIA FRY

407-***-**** ***************@*****.*** Leesburg, FL

PROFESSIONAL SUMMARY

Highly accomplished Administrative and Operations Professional with over 25 years of experience leading comprehensive office management, high-volume customer service, legal support, and data-driven business processes. Proven track record of managing large-scale facilities, streamlining corporate administrative tasks, and coordinating dynamic teams. Fully equipped for remote work with a dedicated, secure home office setup, specializing in virtual team collaboration, cloud-based data entry, legal research, and high-volume digital communication pipelines. REMOTE WORK READINESS & TECH STACK

• Work Environment: Fully equipped dedicated home office, high-speed internet, dedicated headset, and dual-monitor workstation.

• Office & Productivity: Microsoft 365 (Excel, Word, Outlook, PowerPoint), Google Workspace (Docs, Sheets, Slides, Drive).

• Communication & Collaboration: Slack, Microsoft Teams, Zoom, cloud-based file sharing, automated dialing systems.

• Operational & Legal Software: Legal database tools, inventory tracking databases, Point of Sale (POS) software, CRM

& Customer Ticketing Systems, and P&L; financial reporting software. CORE COMPETENCIES

• Administrative & Secretarial Excellence

• Legal Research & Case Management

• Client Depositions & Interviews

• Data Entry & Database Management

• High-Volume Call Operations & Auto-Dialers

• P&L; Analysis & Budget Optimization

PROFESSIONAL EXPERIENCE

GENERAL MANAGER / STORAGE OPERATIONS MANAGER

U-Haul, Compass, and Secure Store 10 Years Total Directed day-to-day business operations, financial forecasting, data management, and customer-facing service lines across multi-faceted logistics and storage facilities, managing a staff of up to 9.

• Financial Administration & Data Entry: Executed daily profit and loss (P&L;) analysis, managed operational budgets, and evaluated financial performance data to consistently maximize profit margins.

• High-Volume Customer Support: Maintained exceptional service standards across high call volumes, utilizing integrated communication systems and tracking client data to resolve complex inquiries and ensure long-term retention.

• Digital Operations & Inventory: Managed tracking databases, digital collections workflows, and strict data accuracy for large-scale properties ranging from 400 to 840 storage units.

• Team Leadership & Training: Recruited, trained, and mentored team members, evaluating productivity, scheduling tasks via management dashboards, and conducting professional performance assessments.

• Process Improvement: Designed, rolled out, and implemented the company’s first comprehensive employee manual, formalizing standard business procedures, communication platforms, and strict operational policies.

• Sales Integration: Maintained consistent revenue-driving metrics integrated naturally throughout operational tasks, achieving regular bonuses for collections and rental optimizations.

• Legal Compliance: Managed delicate account cycles, including collection procedures, legal notifications, and legal compliance regarding property management laws from start to finish. EXECUTIVE ADMINISTRATIVE, LEGAL & CUSTOMER SERVICE ROLES MDS / Corporate Cellular One / Cordell Law Firm Previous Employment History Leveraged deep knowledge of office management principles, legal protocols, and high-volume communication platforms to handle executive operations.

• Paralegal (Cordell Law Firm): Conducted thorough legal research, organized confidential legal documentation, and managed calendar systems for time-sensitive judicial filings. Successfully supported litigation teams by assisting with deposing clients and synthesizing case facts.

• Admin Executive Customer Service (MDS): Managed executive administrative workflows, optimized office schedules, and handled client-facing communication pipelines.

• Roaming Administrator (Corporate Cellular One): Spearheaded specialized data auditing, account synchronization, and customer communications across high-volume call accounts utilizing auto-dialer platforms.

• Meeting Coordination: Successfully planned and executed corporate meetings, executive luncheons, and large-scale corporate special events using digital calendar networks.

• Cross-Functional Reporting: Handled communications spanning finance, HR, and procurement to keep upper management informed via structured regular reporting. EDUCATION

Bachelor of Science (BS) – Edison Community College

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