Customer Service & Safe Transportation Specialist
Resume:
KIMBERLY
LLOYD
************@*****.***
Saint Petersburg, FL 33715
Bold Profile
Dedicated professional with proven skills in customer service and problem-solving. Committed to enhancing client satisfaction through effective communication and reliability.
PROFESSIONAL SUMMARY
SKILLS
• Teamwork
• Teamwork and collaboration
• Customer service
• Problem-solving
• Dependable and trustworthy
• Time management
• Dependable and reliable
• Safe driving practices
• Multitasking
• Problem-solving abilities
• Punctuality
• Reliability
• Defensive driving practices
• GPS and route planning
• Team collaboration
• Active listening
• Effective communication
• Customer relationships
• Clean driving record
Communication and
interpersonal skills
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• Problem resolution
• Customer support
• Passenger safety
• Client service
• Goal setting
Uber - Uber Driver
Saint Petersburg, FL • 02/2024 - Current
Self-employeed - Caretaker
Saint Petersburg, FL • 02/2020 - 05/2024
WORK HISTORY
Delivered safe and efficient transportation services to diverse clientele across urban areas.
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Navigated routes using GPS technology, ensuring timely arrivals for passengers.
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Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
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Managed passenger interactions with professionalism, enhancing overall customer satisfaction.
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Assisted in conflict resolution, fostering positive experiences for riders during challenging situations.
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Implemented best practices for safety compliance, contributing to a secure driving environment.
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Provided compassionate care for individuals, ensuring safety and comfort in daily activities.
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Maintained cleanliness and organization of living spaces, promoting a healthy environment.
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Assisted clients with personal hygiene tasks, fostering dignity and self-esteem.
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Developed customized care plans based on individual needs and preferences.
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Coordinated transportation and appointments for medical visits, enhancing access to healthcare services.
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Monitored client well-being, reporting changes to family members or healthcare providers promptly.
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Implemented efficient scheduling for client visits, optimizing time management and service delivery.
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Improved communication with families, providing regular updates on their loved ones' care.
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Facilitated supportive community atmosphere, fostering strong relationships among residents.
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• Conflict resolution
• GPS navigation
• Adaptability
Paraoptometric
Oklahoma City, OK • 05/2012
No Degree: Certified
Paraoptometric
Bayshore High School
Bradenton Florida • 08/1986
High School Diploma
EDUCATION
CERTIFICATIONS
Certified CPOA, Forester and Pitt
- 2013
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Self-employeed - Caregiver
Saint Petersburg, FL • 01/2018 - 03/2020
Forester and Pitt Optometric - CPOA
Oklahoma City, OK • 10/2008 - 12/2013
Provided personalized care and support to clients, enhancing their quality of life.
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Assisted clients with daily living activities, promoting independence and dignity.
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Developed individualized care plans to address specific needs and preferences.
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Monitored client health and reported changes to family members or healthcare professionals.
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Implemented safety measures to ensure a secure environment for clients and caregivers.
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Entrusted to handle confidential and sensitive situations in professional matter.
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Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
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Managed patient scheduling and workflow to enhance office efficiency.
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Ensured compliance with industry regulations and standards in optometric practices.
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Collaborated with optometrists to optimize patient care protocols and procedures.
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Trained and mentored junior staff on best practices in patient interaction and support.
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Implemented process improvements that streamlined administrative tasks and reduced wait times.
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Developed training materials for new employees to enhance onboarding experience.
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Skilled at working independently and collaboratively in a team environment.
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• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement. Assisted with day-to-day operations, working efficiently and productively with all team members.
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• Worked flexible hours across night, weekend, and holiday shifts. Managed time efficiently in order to complete all tasks within deadlines.
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• Organized and detail-oriented with a strong work ethic. I am currently running a side business for Independent Musicians and I create videos and commercials for heir brand. I work closely with my husband who is an indie musican
INTERESTS
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