Retail Supervisor, Customer Service Leader
Resume:
Summary
Dedicated and customer-focused retail supervisor with years of experience in high-volume retail operations, team leadership, customer service, training, and performance management. Proven ability to coach associates, resolve customer concerns, oversee daily front-end operations, and maintain a safe and productive work environment. Strong communication, problem-solving, and organizational skills with a commitment to delivering exceptional customer experiences and supporting team success. Experienced in employee development, cash handling, operational compliance, and cross-functional collaboration.
Authorized to work in the US for any employer
Work experience
Department Supervisor
The Home Depot • Cleveland, OH
March 2015 to May 2026
Results-driven Customer Service Representative with strong conflict resolution and time management abilities. Expert sales associate focused on driving customer engagement. Adept at resolving customer issues, building retention, and exceeding sales goals. Proficient in scheduling, training, and associate management. Offering over 11 years of customer relations experience and a deep understanding of customer relations and the IT systems used to manage it. Education
Human Resource Management (Postgraduate Degree)
Post University
April 2026 to Present
GED
Early Childhood Education (College)
Bryant & Stratton College-Online • Remote
June 2023 to April 2025
Skills
Sales Teamwork Communication skills Cash register Team management Leadership Sales management Merchandising Social media management Retail management Cash handling Customer service Training & development Shift management Purchasing Retail sales Pricing Customer relationship building Supervising experience Certifications
Child Development Associate Certification
Missy Ashby
************@*****.***
Cleveland, OH 44144
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