Janitorial Supervisor & Customer Service Leader
Resume:
V I V I A N VR R O D R I G U E Z
C O N T A C T
*************@*****.***
Oviedo, FL
Bridgeport, CT
Highschool Diploma
Bassick High School
E D U C A T I O N
S K I L L S
Safety compliance
Performance monitoring
Inventory management
Staff onboarding
Supervisory experience
Team Leadership
Work prioritization
Conflict resolution
Customer service
Team collaboration
English: Fluent
Spanish: Fluent
L A N G U A G E S
P R O F I L E S U MMARY
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
WORK E X P E R I E N C E
Flagship 2024-2026
Janitorial Supervisor
Airport Towing 2016-2023
Customer Service Representative
Prospect Airport Services 2021-2023
Cabin Supervisor
Recruited, trained, and supervised janitorial staff to ensure job duties were completed efficiently.
Supervised daily cleaning operations for diverse client facilities. Conducted regular inspections to ensure cleanliness and compliance with standards. Monitored work performance of janitors to ensure adherence to safety regulations. Managed inventory of cleaning supplies and equipment for efficient operations. Maintained accurate records of employee attendance, payroll information, and other data related to the department's operations.
Executed daily operational tasks with precision and attention to detail. Managed customer interactions through phone and in-person communications effectively.
Resolved customer complaints and issues with professionalism and empathy. Assisted customers with towing inquiries and service requests efficiently. Coordinated vehicle retrievals and drop-offs according to company procedures.
Documented service transactions accurately in the company system. Maintained knowledge of local towing regulations and company policies consistently.
Supervised cabin crew to ensure compliance with safety protocols. Trained new employees on company policies and operational procedures. Implemented best practices for cabin cleanliness and organization standards.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Managed inventory of cleaning supplies and equipment.
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