Operations & Production Line Leader

Lacresha Veal

PRODUCTION LINE WORKER

Las Vegas, NV 89102 +1-760-***-**** ************@*****.*** Professional summary

Resourceful Operations Manager with experience overseeing hiring, training, and shift leadership at Golden Steer. Demonstrated expertise in customer service at TELUS International, resolving client issues and prioritizing satisfaction. Skilled in inventory management, logistics, and team collaboration from roles at Sephora and McDonald's, ensuring efficient operations and high-quality service delivery. Work experience

Operations Manager

Golden steer 2615 w Sahara

January 2022 to Present

• Streamlined hiring process by organizing candidate pipelines and conducting interviews to improve team quality

• Enhanced organizational efficiency by implementing structured write-up procedures and shift lead responsibilities

• Led training process for new hires, increasing onboarding efficiency and team performance Customer Service Representative

TELUS International Las Vegas, NV

May 2020 to October 2022

• Resolved client complaints and processed orders by providing tailored solutions, prioritizing customer needs at every step

• Delivered accurate product and service information, enhancing customer satisfaction and retention Sephora distribution center

LOADER/UNLOADER/RECIEVER/packer Las Vegas, NV

September 2020 to April 2022

• Operated RF scanners to print and scan labels, ensuring accurate tracking of inventory

• Scanned and sorted boxes to designated door numbers, optimizing workflow efficiency

• Loaded trucks and packed orders for shipment, supporting timely and accurate order fulfillment Asst. Manager

Mcdonald's

January 2015 to September 2016

• Applied leadership skills by assisting in the training of coworkers, improving team effectiveness

• Set up mannequins and displays to entice future customers, increasing store traffic

• Provided superior customer service by assisting with consumer decisions, enhancing satisfaction

• Conducted seasonal inventory to maintain accurate stock levels Sales Associate/stock

Sephora

July 2014 to February 2015

• Collaborated with the store merchandiser to create displays, attracting increased clientele

• Utilized trend awareness to assist customers in their shopping experience, boosting sales

• Thoroughly scanned merchandise for inventory control, reducing shrinkage

• Processed shipments to increase product knowledge and support stock accuracy Education

business (Associates Degree)

Victor Valley Community College of May

Skills

Order Fulfillment Retail Management RF Scanner Operation Inventory Control Merchandising Training Program Development Recruiting Leadership Shipping Logistics Complaint Resolution

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