Senior Technical Analyst EFT Modernization Lead

Chad Hicks

Jefferson, GA 404-***-****

*******@*****.*** linkedin.com/in/chad-jason-hicks/

Senior Technical Analyst

Bridging Gaps between Developers & Stakeholders to Translate Complex Business Needs into Solutions

Technical leader with experience across telecom operations and cross-functional project delivery. Known for quickly mastering new technologies, driving end-to-end project deliveries, collaborating across large organizations, and improving systems, processes, and data integrity. Strong analytical thinker with people-first mindset who excels in environments requiring coordination, clarity, and accountability. Skilled in leading application teams, managing complex technical workstreams, and transforming business needs into actionable system requirements.

Core Competencies

Data Management Requirements Gathering Data Integrity, Security, Migration, & Reporting

Billing Systems & Operations Managed File Transfer Application Management

Root Cause Analysis SOX Compliance QA Change Management

Technical Skills

Programming & Scripting Languages:

Python, Java, SQL, UNIX / Scripting, JSON

Databases & Data Tools:

Oracle DB, MS SQL Server, Oracle SQL Developer

Cloud & Infrastructure:

Cloud & AI Fundamentals, Managed File Transfer Systems (EFT, JAMS, Tidal)

Development Methodologies:

Agile, SDLC, ITIL

Business & Productivity Tools:

Salesforce, Jira, ServiceNow, CyberArk, Power BI, Excel, PowerPoint, SOX, Tableau, Claude, CoPilot, GPT

Professional Experience

T-MOBILE, Atlanta, GA

Technical Analyst - EFT Application Team 2024 - 2026

Selected by senior leadership to support major modernization effort migrating all Managed File Transfer and business application jobs from third-party vendors to 1 internal organization application.

Led technical knowledge-transfer operations and created documentation repositories using AI, saving 40 hours of compilation work and reducing knowledge repository search time by 75%.

Built and maintained migration dashboards with KPI reporting, enhancing senior leadership visibility on shared platforms and decreasing need for status calls from daily to weekly.

Increased data access security by designing and maintaining CyberArk password safes for service and database accounts.

Partnered with SOX teams to streamline new application compliance requirements gathering process, decreasing audit time by 25%.

Authored business requirements for NPE testing and validated test data sets, reducing required FTE assets by 66%.

Owned all migration Change Board submissions and presented changes to leadership regularly, increasing code change stability and decreasing code change backout plans timeline.

Chad Hicks *******@*****.*** Page Two

T-MOBILE (Continued)

Product Owner / Senior Analyst - Metro Prepaid Price Plan Team 2019 - 2024

Led Metro prepaid rate plan platform through regular meetings between customer-facing support teams and backend code developers. Implemented continuous integration and continuous delivery (CI / CD) methodology by developing code change tracking matrices between customer-requested changes and business capability timelines.

Promoted to product owner within first year after driving 25% increase in change deliveries and 35% improvement in change accuracy.

Strengthened team relationships substantially by coordinating weekly with engineering, delivery teams, and business stakeholders to assess feasibility and ensure cross-organizational compliance.

Improved change accuracy by 35% by overseeing requirements gathering, driving for design feedback, and completing increased delivery validations for prepaid product launches.

Implemented 3 major company initiatives by aligning product functionality with operational capabilities (mobile WiFi, real-time billing, and billing accuracy tool).

Project Systems Analyst - Samson DevOps 2017 - 2019

Provided project LOEs, performed systems feasibility analysis, and delivered technical constraints for billing-related projects to key company stakeholders.

Chosen by senior leadership to join Samson DevOps team in recognition of proven excellence in billing analytics.

Decreased billing account downtime 20% by expanding billing cycles from 28 to 31.

Reduced project timelines 25% by working closely with developers and architects to resolve system limitations and personally guide solutions.

Saved over $1.5M in project development costs by personally designing and building daily data extraction processes which synchronized billing data between internal billing system and external vendor’s systems over APIs.

Billing Support Analyst - Samson Billing 2007 - 2017

Conducted deep-dive investigative work on billing system data anomalies and collaborated with internal system developers and vendor groups to execute root-cause analysis for long-term fixes.

Boosted company revenue by assisting with Sprint merger through delivery of numerous data extract reports.

Supported Walmart customer migration by providing comprehensive data reports and managing vendor-side system setup, resulting in increased company revenue savings.

Improved data extract reporting timeline to legal teams by 50% through report automation for potential AT&T merger.

Received “Employee of the Quarter” due to 50% improvement in billing system error discoveries over prior quarter.

Additional T-Mobile Roles: Revenue Assurance Analyst

Education

Associate of Arts (AA), Information Technology, University of Phoenix

Certifications

Windows SharePoint Services

SQL Select - Oracle

ITIL Foundation - ACQUIROS

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