Pharmacy Assistant and Customer Service Representative

Resume

SOFIA MAIRLY CHANG

***-** ***** *** ***** ozone park

,ny 11420

Phone :646-***-**** or at 929-***-**** Email:*************@*****.*** I'm a motivated Employee that is responsible and Organized and dependable candidate successful at managing multiple priorities with a positive attitude Willingness to take on added responsibilities to meet team goals.

● Skills:

● Time Management Organization

● Bilingual English and Spanish Friendly, Positive Attitude

● Sales Closing Flexible and Adaptable

● Customer Service Reliability

● monitoring Schedule Management Food Distribution

● Positive and Professional Appointment Setting

● Problem Resolution

● Problem-solving skills

● Answering customer questions

● Medication labels

Experience

PHARMACIST ASSISTANT

06/2025 to 08/2025 (temporary)

Adrin Pharmacy Queens, NY

• Answered customer phone calls to address questions and provide assistance with prescriptions.

• Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.

• Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.

• Communicated instructions to patients or caregivers about proper use and storage of drugs.

• Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.

• had strong relationships with patients and healthcare providers through clear communication and empathy.

• Operated the cash register and performed front counter tasks to facilitate daily operations.

• Performed safety checks when dispensing medications to optimize patient safety CUSTOMER SERVICE

2016 to 2023

Representative Services Queens

• Answer Phones, book appointment, Transfer calls and take messages

• Patience and tolerance in dealing with difficult situation or personalities

• Deal with merchandise returns and exchanges

• Increased clientele through exceptional customer service and professional communication skills.

• Provided exceptional customer service, fostering repeat business from satisfied clients.

• Built positive relationships with customers by providing exceptional customer service.

• Provided excellent customer service, addressing client concerns promptly and professionally.

• Utilized customer feedback to improve customer service.

• Provided high-level customer service, resolving issues promptly.

• Offered excellent customer service, addressing client concerns promptly and professionally.

BABYSITTING

2017 to 2022

Everywhere

• Maintained clean and organized living spaces throughout duration of babysitting responsibilities.

• Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.

• Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.

• Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.

• Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household"s needs. FOOD SERVICE

● Ability to clean food preparation areas/cooking surfaces and dishes

● Ability to take customers orders/ensure all food is packaged

● Stock/prepare food packaging

Education

High School Diploma

Major: buisness communication

John Adams High School, Queens, Ny

LANGUAGE

English: fluent

Spanish: fluent

Contact this candidate