15+ Years Windows Systems & Cloud Support

Trevor Sandile Magwa IT Support Specialist / Systems Administrator 15+ Years Experience

TREVOR SANDILE MAGWA

IT SUPPORT SPECIALIST SYSTEMS ADMINISTRATOR INFRASTRUCTURE & CLOUD SUPPORT South Africa, Gauteng Available for Local & International Opportunities 084-***-**** **********@*****.*** linkedin.com/in/sandile-magwa/ PROFESSIONAL PROFILE

IT Professional with 15+ years of practical experience in IT support, systems administration, infrastructure support, enterprise environments and technical project delivery. Strong hands-on experience with Windows environments, Active Directory, Microsoft 365, Microsoft Azure, Intune, SCCM, Hyper-V, Veeam, networking, endpoint security, VPNs and hybrid infrastructure. Proven experience in system upgrades, migrations, Windows deployments, troubleshooting, root-cause analysis, preventative maintenance, backup and recovery, endpoint management and infrastructure lifecycle activities. Experienced supporting distributed users and business environments across Africa and working in project-based, SLA-driven and enterprise environments. CORE TECHNICAL SKILLS

• Systems Administration & Infrastructure Support • Windows Server & Desktop • Active Directory & Group Policy

• Microsoft 365 & Azure • Microsoft Intune & SCCM • Endpoint Management & Security

• Networking: Switches, Routers, Firewalls & VPN • System Upgrades & Migration Projects • Backup & Disaster Recovery

• Veeam & NAS • Hyper-V Virtualisation • Patch Management & System Updates

• MFA & Access Control • Incident Management & Root-Cause Analysis • IT Asset & Lifecycle Management

• ServiceNow & SLA Management • Technical Documentation & SOP Development • Vendor Coordination SELECTED ACHIEVEMENTS

• Supported large-scale Windows and enterprise system upgrade and migration projects.

• Executed Windows 11 upgrades, system migrations and user-data transfers.

• Supported Microsoft 365, Azure and hybrid infrastructure environments.

• Improved system reliability through proactive monitoring, preventative maintenance and troubleshooting.

• Performed root-cause analysis and implemented longer-term solutions for recurring technical issues.

• Provided technical support to distributed users and business environments across Africa.

• Worked effectively in SLA-driven and high-pressure operational environments.

• Received Certificates of Service / recognition from organisations including Computicket, Deloitte, i-Did-IT, DSV Logistics, Project CEB Maintenance, Bytes Managed and Kha Ri Gude Literacy. PROFESSIONAL EXPERIENCE

TECEZE DIGITAL INNOVATION & EXCELLENCE

IT Engineer – Freelancer / Client Placement 2026 – Present

• Provide IT engineering and technical support services as a freelancer.

• Completed a one-month client placement with Emerson.

• Support enterprise IT users, systems and technical operations.

• Troubleshoot hardware, software, connectivity and infrastructure-related issues.

• Work within professional enterprise IT processes and client service requirements. AVASO GLOBAL TECHNOLOGY SOLUTIONS

Freelancer – IT Support Specialist / Systems Administrator June 2024 – Present

• Administer and maintain enterprise IT systems across hybrid on-premises and cloud environments.

• Perform proactive system monitoring, health checks and preventative maintenance.

• Manage Active Directory, Microsoft 365 and Azure environments, including user access and security policies.

• Manage backup operations, restoration testing and disaster-recovery readiness.

• Perform root-cause analysis and implement long-term solutions for recurring technical issues.

• Support server lifecycle activities including configuration, patching and optimisation.

• Provide L1–L2 technical support and coordinate with vendors and external service providers. DATACENTRIX – NETCARE HOSPITAL PROJECT

ICT Engineer 04 August 2025 – 30 September 2025

• Executed Windows 11 upgrades, system migrations and user-data transfers.

• Installed and configured enterprise applications including SAP and Microsoft 365.

• Supported OneDrive synchronisation and shared-resource mapping. Trevor Sandile Magwa IT Support Specialist / Systems Administrator 15+ Years Experience

• Performed post-deployment monitoring and troubleshooting. AUDITOR-GENERAL SOUTH AFRICA

Windows 11 Upgrade Project – IT Support / Deployment 01 October 2025 – 31 October 2025

• Supported Windows 11 endpoint upgrades, configuration and post-upgrade support.

• Troubleshot deployment, application, operating-system and connectivity issues. ELECTORAL COMMISSION OF SOUTH AFRICA (IEC)

IT Support Technician – Election Project May 2024 – June 2024 Fixed-Term

• Provided technical support in a time-critical election project environment.

• Installed, configured and maintained IT equipment and peripherals.

• Troubleshot hardware, software, connectivity and user-access issues. ALPLA PACKAGING SOUTH AFRICA

IT Support Engineer March 2023 – May 2023 Fixed-Term

• Supported servers, endpoints and network devices.

• Managed Intune, endpoint security, operating-system deployments and patch updates.

• Conducted backup, storage and system-performance monitoring. MCGARIC TECHNOLOGIES

IT Support Technician May 2022 – August 2022 Fixed-Term

• Delivered technical support across distributed environments.

• Installed, configured and maintained desktops, networks and peripherals.

• Resolved technical incidents and supported operational continuity. COMPUTICKET LTD (PTY)

IT Support Technician / IT Support Helpdesk December 2019 – January 2023

• Delivered comprehensive IT support across company departments and distributed environments.

• Provided remote and hands-on technical support to users and partners across Africa.

• Supported Windows operating systems across servers, desktops, laptops and network devices.

• Supported Active Directory, VPNs, access points and multifunction printers.

• Logged, managed and resolved support incidents within agreed SLAs.

• Performed troubleshooting, repairs, upgrades, installations and preventative maintenance.

• Maintained network infrastructure, IT assets and technical documentation.

• Supported system administration activities and infrastructure projects. EARLIER CAREER EXPERIENCE

DSV LOGISTICS

IT Support Technician – Systems Migration Project 2017 7-month project

• Supported the migration from UTI systems to DSV systems.

• Provided IT support during the systems migration project. Bytes Technology — IT Field Technician 2012 – 2016 Field-based IT support, hardware/software troubleshooting, installations and on-site technical assistance. Cyberiya Computers — IT Technician 2008 – 2010

Technical support, troubleshooting, installations, upgrades and maintenance. Computer Revamp — Computer Technician 2003 – 2006 Computer hardware/software support, troubleshooting, repairs, installations and maintenance. EDUCATION

P.J. Simelani High School — Grade 12

Subjects: English, IsiZulu, Mathematics, Accounting, Business Economics and Economics. CERTIFICATIONS & TRAINING

Microsoft – Official Certification

• Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft – Training / Coursework

• Microsoft Azure Administrator (AZ-104) – training completed through a non-Microsoft online training institution.

• Microsoft 365 Administration – training completed through a non-Microsoft online training institution.

• Configure and manage Hyper-V virtualisation.

• Describe Windows Server Administration tools.

• Implement Group Policy Objects.

• Manage AD DS domain controllers and FSMO roles.

• Perform Windows Server secure administration.

Trevor Sandile Magwa IT Support Specialist / Systems Administrator 15+ Years Experience Microsoft – MCSA Coursework

• Windows Server Exam 70-740 – Passed.

Fortinet

• Fundamentals in Cybersecurity.

• Associate in Cybersecurity.

• FortiGate 7.6 Operator Self-Paced – NSE 3.

CompTIA

• CompTIA A+ – completed 15 June 2011.

• CompTIA Network+ – completed 20 October 2017.

Cisco

• CCNA training/coursework – non-official Cisco CCNA certification. Dell / HP / Other

• Dell Client Foundations – 2025.

• HP Foundation – Introduction to Cybersecurity Awareness; Data Science & Analytics.

• ITIL Training.

• Linux Essentials.

Certification status is presented according to the information provided and should be verified with the issuing organisation where required. PROFESSIONAL ATTRIBUTES

• Strong analytical and troubleshooting skills.

• Customer-focused technical support.

• Able to work independently or within technical teams.

• Experienced in high-pressure and project-based environments.

• Strong documentation and communication skills.

• Adaptable across new technologies and enterprise environments. REFERENCES

Available upon request.

Contact this candidate