Guest Relations & Remote Customer Support

HAYDE ELSAYED HASSAN

Guest Relations Customer Support Reservations Remote Hospitality

Alexandria, Egypt 012******** **************@******.*** PROFESSIONAL SUMMARY

Tourism and Hospitality graduate with a Bachelor’s Degree in Tourism & Hotels – Hotel Management (2023) and practical exposure to hotel environments and guest-facing situations through university training. Interested in Guest Relations, Customer Support, Reservations, and Remote Hospitality Operations. Strong communication, organization, problem-solving, attention to detail, and willingness to learn new digital platforms. EDUCATION

Bachelor’s Degree in Tourism & Hotels – Hotel Management 2023

CORE SKILLS

• Guest Relations • Customer Service • Reservations & Booking

• Hospitality Communication • Complaint Handling • Problem Solving

• Email & Chat Communication • Data Entry • Microsoft Office

• Google Docs & Google Sheets • Attention to Detail • Time Management

• Multitasking • Teamwork • Remote Work

HOSPITALITY TRAINING

During university studies, gained practical exposure to hotel environments and customer-facing situations, developing an understanding of:

• Guest communication and professional service

• Handling guest requests

• Hospitality standards

• Teamwork within hotel operations

• Organization and attention to guest needs

• Professional communication with customers

RESERVATION & GUEST SUPPORT CAPABILITIES

Able to assist with guest inquiries related to reservation details, check-in and check-out information, arrival instructions, special requests, early check-in / late check-out requests, property information, guest follow-ups, and communication records.

PROFESSIONAL STRENGTHS

• Guest-first approach: Focus on understanding guest needs and providing helpful solutions.

• Communication: Clear, polite, and professional communication.

• Problem solving: Calm approach to guest issues and practical solutions.

• Organization: Detail-oriented and able to prioritize multiple requests.

• Learning ability: Willing to learn new PMS, CRM, booking, and communication platforms. CAREER OBJECTIVE

Seeking an entry-level opportunity in Guest Relations, Customer Support, Reservations, or Remote Hospitality Operations where I can use my Tourism and Hotel Management background, develop my professional experience, and contribute to an excellent guest experience. Arabic: Native English: Good

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