Reliable On-Time Delivery and Grocery Support

Tim Wills

Sacramento, CA ***** • 279-***-**** • *******@*****.***

Professional Summary

Dynamic and results-driven professional with extensive experience at Smart And Final, excelling in customer service and store maintenance. Proven ability to enhance product display and ensure food safety compliance, while fostering strong customer relationships. Recognized for reducing product spoilage and mentoring new employees, contributing to a positive shopping environment. Skills

• Cleanliness and hygiene

• Stock rotation

• Food safety compliance

• Product display

• Store maintenance

• Loss prevention strategies

• Customer service and assistance

• Verbal and written communication

Work History

Grocery, 03/2020 to Current

Smart And Final – Sacramento, CA

Handled cash register transactions accurately, ensuring proper handling of customer payments and change distribution.

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Promoted a clean and safe shopping environment by regularly maintaining store cleanliness and adhering to safety guidelines.

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Contributed to positive team dynamics with strong communication skills and a collaborative attitude.

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• Reduced product spoilage by closely monitoring expiration dates and rotating stock as needed. Demonstrated adaptability by cross-training in multiple departments, maximizing versatility within the store operations team.

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Improved overall store appearance through diligent maintenance of shelves, aisles, and display areas, attracting more customers to explore products on offer.

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Streamlined checkout process for customers by efficiently bagging groceries according to size, weight, and fragility considerations while minimizing plastic bag usage where possible.

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Delivered superior customer service by quickly resolving complaints, leading to high levels of satisfaction ratings among shoppers.

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Assisted in the training of new employees, providing guidance on store policies, procedures, and product information to ensure a more seamless transition into their roles.

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Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.

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Cashier, 05/2005 to 10/2017

Winco Foods

• Greeted customers entering store and responded promptly to customer needs.

• Welcomed customers and helped determine their needs.

• Worked flexible schedule and extra shifts to meet business needs.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Built relationships with customers to encourage repeat business.

• Restocked and organized merchandise in front lanes.

• Stocked, tagged and displayed merchandise as required. Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

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• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

• Handled multiple payment methods securely, minimizing discrepancies and potential losses.

• Contributed to store success by maintaining high standards of cleanliness throughout the facility.

• Addressed customer needs and made product recommendations to increase sales. Mentored new employees on cashier duties and best practices, improving overall staff performance.

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Education

High School Diploma: Mathematics, 06/1999

Center High School - Antelope, CA

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