Customer Support & Payment Solutions Leader
Resume:
Randy D. Moore
Sylvania, OH *****
*****.*****.*.****@*****.***
PROFESSIONAL SUMMARY
Customer-focused operations and customer support professional with over 15 years of leadership, account management, payment solutions, customer retention, and team development experience. Skilled at resolving complex customer concerns, building lasting client relationships, and consistently exceeding performance expectations in both on-site and remote environments.
Proficient with Microsoft 365, CRM software, digital communication platforms, and remote collaboration tools.
Recognized for professionalism, adaptability, problem-solving, and delivering exceptional customer experiences.
CORE COMPETENCIES
Remote Customer Support
Customer Success
Account Resolution
Customer Retention
Payment Solutions
Collections & Delinquency Resolution
Account Management
Microsoft 365
Google Workspace
CRM Software
Data Entry
Technical Troubleshooting
Phone, Email & Chat Support
Process Improvement
Conflict Resolution
Team Leadership
Employee Training & Coaching
Sales Support
Compliance
Time Management
Virtual Collaboration
Problem Solving
Detail-Oriented
KPI Performance
Multi-location Operations
PROFESSIONAL EXPERIENCE
Bread Financial
Payment Solutions Advocate July 2022 – May 2026
Assisted customers with payment solutions and account resolution for late-stage delinquent accounts.
Resolved complex customer concerns while maintaining compliance with company and financial regulations.
Documented customer interactions accurately using CRM software and Microsoft Office. Built positive customer relationships through empathy, active listening, and effective communication.
Met or exceeded quality, productivity, and customer satisfaction goals. Worked independently in a remote environment while managing multiple priorities. Family Caregiver
2020 – 2022
Managed full-time family responsibilities while maintaining professional skills. Completed remote and part-time work assignments.
Continued developing technical, customer service, and administrative skills through online learning and self-directed training.
VIP Desk / Skullcandy Electronics
Brand Ambassador
Represented premium consumer electronics products. Delivered exceptional customer experiences through product demonstrations and education. Increased brand awareness through relationship building and effective communication. Assisted customers in selecting products that best fit their needs. Rent-A-Center
Store Manager / District Manager
Managed daily operations for multiple retail locations. Recruited, hired, trained, and coached employees.
Oversaw budgeting, profit and loss, inventory, and operational compliance. Improved customer retention through outstanding service and relationship management. Consistently achieved sales and operational performance goals. Managed employee performance, scheduling, and development. Resolved customer concerns quickly and professionally. TECHNICAL SKILLS
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Teams
Google Docs
Google Sheets
Zoom
Slack
CRM Systems
Windows
Internet Research
Remote Collaboration Tools
Data Entry
Office Administration
PROFESSIONAL STRENGTHS
Exceptional customer service
Strong written and verbal communication
Self-motivated and dependable
Quick learner
Adaptable to new technologies
Professional and empathetic
Excellent organizational skills
Effective multitasking
Analytical problem solving
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