Customer service
Resume:
Charles Johnston
Contact
*********@*****.***
Summary
Dedicated and detail-oriented professional with over 8 years of experience in customer service, warehouse operations, and landscaping. Proven ability to manage tasks efficiently, provide excellent customer support, and maintain safety protocols Education
New England Tech
West Warwick, RI
Associate Degree in Science in
Automotive Technology
Key Skills
• MS Word, GIMP, Adobe,
Mixx, Excel, Smartsheet
• Forklift Operation &
Safety Compliance:
Was certified in
operating forklifts,
freight elevators, and
trailer docking
procedures, with a
focus on safety.
• Customer Service &
Client Relations: Strong
interpersonal skills,
consistently ensuring
customer satisfaction
and fostering long-term
relationships.
• Inventory Management
& Order Fulfillment:
Expertise in organizing
and managing
inventory, as well as
Experience
MAY 2025 TO PRESENT
Independent Travel Agent CJ Travels
o Assisted clients with basic travel planning, including flights, hotels, and transportation.
o Researched destinations, travel requirements, and pricing to help clients make informed decisions.
o Prepared simple itineraries and ensured all reservation details were accurate.
o Provided customer service by answering questions and helping with booking changes or cancellations.
o Used travel booking systems and online tools to check availability and compare options.
o Maintained client information and kept records of reservations and payments.
APRIL 2011 TO DECEMBER 2015
Amazon Fulfillment Associate Amazon
o Handled order picking, packing, and ensuring customer fulfillment accuracy.
o Managed the storage of items in Amazon-approved
storage areas.
o Forklift certified and trained in operating freight elevators and trailer docking procedures.
o Adhered to strict safety protocols for inbound and outbound merchandise.
o Assisted with onboarding and training new hires on best practices and safety compliance.
o Ensured ISO 9000 compliance in daily operations. picking, packing, and
fulfilling customer
orders.
• Route Management &
Scheduling: Skilled at
creating efficient daily
routes for lawn care
and scheduling
appointments to meet
customer needs.
• Product
Loading/Unloading:
Efficient in loading and
unloading products,
ensuring the correct
items are used for
customer orders.
• Safety Protocols (ISO
9000): Experience in
working in compliance
with ISO 9000 safety
standards and
protocols to ensure
smooth operations.
• Landscaping & Lawn
Care Knowledge:
Knowledgeable in lawn
care practices,
including tree care,
botany, and
environmental factors
impacting plant health.
AUGUST 2010 TO APRIL 2011
Lawn Care Specialist TruGreen
o Managed route scheduling and customer care,
ensuring timely and quality service.
o Provided expert advice to customers on lawn and
garden care and resolved customer service inquiries. o Load and unload products for lawn care and applied the correct treatments to customer properties.
o Demonstrated a solid understanding of basic botany, tree care, and environmental controls.
MARCH 2008 TO MAY 2010
Customer Service Representative Lowe's Home Improvement o Assisted customers with planting, landscaping, and home improvement product recommendations.
o Provided on-site support by loading items and
scheduling deliveries to job sites.
o Coordinated with customers to ensure all their needs were met for both residential and contractor projects. o Enhanced customer satisfaction by addressing
concerns and offering timely solutions.
JANUARY 1992 TO APRIL 2006
Team Member Texas Instruments
o Performed work in all areas of the department
responsible for assembling automotive pressure
transducers, including initial cleaning and preparation of components, gold printing in a clean-room
environment, mid-process assembly, final assembly, and packaging for shipment.
o Supported quality control by inspecting parts, verifying specifications, and ensuring compliance with strict industry standards.
o Served as a team lead when needed, coordinating
workflow, training team members, and maintaining
productivity and safety standards.
o Worked as an Automation Specialist with authorization to repair, calibrate, and adjust production machinery to maintain optimal performance and reduce
downtime.
o Invented and implemented a specialized assembly tool that improved process consistency, increased
efficiency, and reduced physical strain on employees— resulting in fewer work-related injuries and a more repeatable, streamlined workflow.
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