Hospice & Palliative Nursing Care Leader

Alicia Mendiola, MSN, RN

Cibolo, TX ***** • 210-***-**** • ************@*****.*** • linkedin.com/in/alicia-mendiola-a05107100

Nursing Care Leader

Committed and driven registered nursing professional with over 10 years of experience in direct patient care and case management, delivering patient-focused treatment aligned with safety and quality standards. Able to assess clinical, emotional, and educational needs of patients and coordinate care across the health care continuum. Capable of teaching, mentoring, and advising staff while working collaboratively to ensure quality patient outcomes and document integrity. Talent for identifying issues and potential problems, researching viable options, and presenting meaningful outcomes that lead to process improvements. Excellent verbal and written communicator, able to present complicated healthcare information to a wide audience and build and maintain long-standing relationships with patients and their families, coworkers, physicians, management, and stakeholders at all levels. Dedicated to the care of hospice and palliative medicine patient care and education.

Areas of Expertise:

•Patient Care and Safety

•Quality Assurance

•Regulatory Compliance

•Evidence-Based Care

•Program Management

•Patient and Family Education

•Process Improvement

•Utilization Review

•Data Collection and Analysis

• Provider Relations

• Training and Mentoring

• Collaborative Leadership

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Education and Credentials

Doctor of Nursing Practice in Academic Leadership, Galen College of Nursing, Louisville, KY. -2024-Current is due to be completed in April 2026.

Master of Science Nursing in Leadership and Health Care Administration, Galen College of Nursing, Louisville, KY. 2022

Bachelor of Science in Nursing, Galen College of Nursing, Louisville, KY, 2020

Associate of Science in Nursing, Registered Nurse, Galen College of Nursing, Louisville, KY, 2019 Licensed Vocational Nurse, Galen College of Nursing, Louisville, KY, 2009

Licensure and Certification

Registered Nurse, State of Texas, License # 979626

Licensed Vocational Nurse, State of Texas, License # 220904

BLS, ACLS, and PALS Certification, American Heart Association

Professional Experience

BSN Associate Program Director, Galen College of Nursing, September 2023-Present

Administrative supervision of students and program administrative responsibilities.

Faculty, Galen College of Nursing, June 2022- September 2023

•Educator in the Licensed Vocational Nurse Program / Registered Nurse Program Registered Nurse, Methodist Texsan Hospital, ICU, February 2022-June 2022

•Bedside acute care for critically ill adult patients.

Registered Nurse, Cape Fox, Occupational Health for the Department of Defense, January 2022-September 2022

•Administrative duties for patient organization of medical records.

Registered Nurse, Nurse Coordinator, Serve Fed, January 2021-December 2022

•Provides client assessments through evaluation of audiometry, visual, and requested lab work.

•Works with various government law enforcement agencies to maintain health efficiency for ready to work associates.

•Record review and collection completion to government agencies.

•Heavy time management skills required.

Registered Nurse, PICU, Methodist Children’s Hospital, San Antonio, TX, 2019 - 2021

Alicia Mendiola, MSN, RN page 2 of 3

Provide bedside assessment, planning, implementation, evaluation, and documentation of care and response to interventions for critically ill pediatric patients.

Implement age-appropriate plan of care in conjunction with physician, patient, patient’s family, and other members of interdisciplinary healthcare team.

Revise the plan of care as needed to ensure the needs of the patient are identified and appropriate nursing interventions are implemented.

Provide directions to other members of nursing team to ensure patient care needs are met in safe and timely manner.

Deliver detailed and appropriate education to patients and families to effectively guide them through duration of stay and transition to other levels of care or home.

24 bed combined unit for PICU and CVICU pediatric patients.

Account Executive, LHC Group, Christus Home Care, San Antonio, TX, 2017 - 2018

•Executed sales strategy to increase company market share through partnerships and education in the medical community on post-acute care services provided by company.

•Developed key accounts through regular prospecting, calling, and on-site visits, maximizing territory coverage to increase sales and revenue.

•Identified and met needs of referral community by clearly communicating features and benefits of LHC Group, including pre- and post-call planning, driving vision and growth across each team member.

•Managed 3 major hospital systems and their clinic affiliations.

Utilization Review Nurse, Children’s Hospital of San Antonio, San Antonio, TX, 2016 - 2017

•Conducted admission and concurrent medical record review using specific indicators and criteria to establish medically necessity criteria to determine appropriateness of admission and continued stay.

•Coordinated discharge planning or patient transition of care processes in collaboration with other hospital departments, external service organizations, agencies, and healthcare facilities.

•Served as patient advocate in negotiation and coordination of resources with payers, agencies, and vendors during inpatient and transition phases, and resource to staff and physicians related to resource utilization, discharge planning, and psychosocial aspects of healthcare delivery.

•Identified quality and risk issues, and escalated cases as appropriate, collaborating with Bed Management to ensure appropriate bed placement based on level of care.

•Ensured proper sequencing and scheduling of interventions, treatments, and procedures in accordance with

patient’s treatment plan, expediting denials of payment to avoid care delays.

Transition of Care (TOC) Case Manager, Molina Healthcare, San Antonio, TX, 2014 - 2016

•Liaised between healthcare plan, patient, and multidisciplinary healthcare team to assist in developing optimal plan of care for transitioning Medicare patients being discharged from hospital inpatient or emergency department services.

•Assessed needs and coordinated internal and external resources to promote both optimal clinical and financial health benefits and outcomes.

•Provided onsite review with partner facilities and established rapport with local hospital case management, hospitalist, ER case management, and discharge planning staff to expedite timely transitions of care and discharge of patients.

•Managed 70-100 patient caseload.

Alicia Mendiola, MSN, RN - page 3 of 3

LVN, PRN, Christus VNA Hospice, San Antonio, TX, 2010 - 2018

•Provided home visit therapeutic patient care following care plan established by physician and registered nurse case manager and communicated directly with RN to institute changes in plan of care.

•Executed patient care functions such as taking temperature, pulse, respiration, and blood pressure readings, applying, and removing dressings, and bathing, and administration of medications.

•Performed treatments including urinary catheterizations, bladder irrigations and installations, suctioning procedures, and throat irrigations.

•Advocated for patients and families to ensure patient's needs and choices were fully represented and supported by healthcare team.

Director for Assisted Living and Memory Care, Brookdale, San Antonio, TX, 2013 - 2015

•Managed day-to-day healthcare operations of assisted living community, directing and mentoring staff of 35-40 medical and non-medical care providers.

•Assessed health, functional, and psychosocial status of residents and proactively managed care and services by evaluating the opportunity for residents to remain in their environment.

•Maintained reports for wellness of residents to ensure excellent clinical outcomes evidenced by quality assurance data, resident retention, and customer satisfaction.

•Provided nursing staff with training, coaching, and continuing education on the latest approaches in care for residents.

LVN, PICU, North Central Baptist Hospital, San Antonio, TX, 2009 - 2013

•Managed bedside care for critically ill pediatric patients by performing assessments and data collection focused on physiologic, psychosocial, cultural, spiritual, and cognitive status.

•Formulated plan of care prioritized and based on determined nursing diagnosis and patient outcomes.

•Established priorities and available unit resources of time, personnel, equipment, and supplies.

•Identifies patient and family learning needs and implements appropriate education measures.

•Documents patient care and unit activities in a timely, accurate, and concise manner.

References available upon request.

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