Administrative & Customer Service Receptionist

Highlight of Qualifications

- *+ year Administrative experience

- 10 years Customer Service

- Intermediate MS Office skills

- Committed to providing exceptional customer service to clients and administrative support to coworkers

- Adaptable self-starter who goes above and beyond basic administrative tasks and takes on multiple projects at once

- Quick learner with a strong work ethic and a positive attitude

Work Experience

Stony Plain Veterinary Clinic

Receptionist November 2014 – February 2015

• Operate telephone switchboard to answer, screen, or forward calls, providing information, or taking messages

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

• Schedule appointments, surgeries, and maintain and update appointment calendars.

• File and maintain records.

• Receive payment and record receipts for services.

Michener Allen Auctioneering Ltd

Receptionist July 2013 - September 2014

• Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination

• Answered and managed incoming and outgoing calls while recording accurate messages

• Responsible for training new employees on billing program (VB Auctions) and data entry software

• Performed accounts receivable duties including phoning clients in arrears, invoicing, as well as researching and resolving discrepancies

• Reduced overhead by taking on more responsibility with administrative, marketing and IT projects

• Organized forms, made photocopies, filed records and prepared correspondence and reports

• Assisted in maintaining an internal client database

• Frequently used word processing, spreadsheet, database and presentation software

• Located and attached appropriate files to incoming correspondence requiring replies

• Organized staffing and scheduling for auctions

Watchman on the Wall Ministries

Administrative Assistant Summer 2009

• Answer telephones and give information to callers, take messages, or transfer calls

• Process and prepare memos, correspondence, travel vouchers, or other documents.

• Receive payment and record receipts for services

• Mail newsletters, promotional material, or other information.

• Provide services and information to customers, such as order placement and responding to routine inquiries via telephone and email.

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