Operations & Customer Service Manager

Summary

Results-oriented Manager with * years of experience leading teams, optimizing production procedures, and reducing operating costs. Demonstrated success supervising staff, enhancing customer satisfaction, and ensuring safety compliance in fast-paced environments. Skilled in inventory management, scheduling, and delivering outstanding customer service across hospitality, telecommunications, and pest control industries. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work experience

Wire Technician

AT&T • Jonesboro, GA

January 2022 to Present

• Operated assigned company vehicle with gas card daily, ensuring timely arrival to job sites

• Stocked company vehicle with specific tools, hardware, and devices needed to complete daily jobs, increasing job readiness

• Utilized 28-foot and 15-foot ladders to access work areas safely and efficiently

• Followed safety protocols by using PPE (safety glasses, gloves, FVD) when driving and completing jobs, reducing workplace incidents

• Maintained outstanding customer service by communicating effectively and demonstrating a positive attitude throughout the day

Pest Control Technician

Arrow Exterminators • Covington, GA

April 2020 to January 2022

• Operated company vehicle daily to travel between home, work, and customer locations, ensuring punctual service delivery

• Stocked vehicle weekly with specific equipment and chemicals, improving job efficiency and preparedness

• Applied chemicals in precise amounts to control pests, adhering to safety and regulatory standards

• Provided outstanding customer service by maintaining communication with customers and following up after treatments

• Completed daily jobs efficiently and prepared vehicle for the next workday, maintaining high operational standards Assistant Manager

Moe's Southwest Grill • Morrow, GA

June 2013 to April 2020

• Delivered excellent customer service, enhancing overall guest satisfaction

• Assisted General Manager with hiring and training employees, improving team performance

• Tracked expenses and revenue, developed budgets, and monitored sales to support financial goals

• Supervised employees and ensured adherence to company standards, health, safety, and licensing regulations

• Implemented strategies to enhance customer satisfaction, resulting in positive guest experiences Education

Audio Engineering (Associate of Applied Science)

Los Angeles Film School • Los Angeles, CA

July 2022 to May 2024

Quintae Cummings

+1-470-***-**** / ******************@*****.*** / College Park, GA 30349 High school diploma

Langston Hughes High School • Fairburn, GA

August 2010 to May 2014

Skills

Pest Control Performance Evaluation Food production Management Power tools Climbing Driving Inventory Management Electrical experience Produce Food management Safety Compliance Electrical wiring Food Handling Food Preparation Route driving Load & Unload Food safety Delivery Driver Experience Auto glass Forklift Truck driving Cash handling Scheduling Customer service Troubleshooting Quality Control English Sales Assembly Maintenance Lawn Care Hand tools Assistant Manager Experience Shift Management Budgeting Mechanical Knowledge Warehouse experience Languages

English • Fluent

Certifications

Forklift Certification

Pesticide Applicator’s License

Pest Control License

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