Sr Technical Program Manager

DARRUS K. MYLES, SR.

Senior Technical Program Manager Enterprise PMO Leadership Infrastructure Transformation Executive Delivery Lynnwood, WA 98087 678-***-**** ********@*********.*** linkedin.com/in/darrus-myles-sr-a1b4871 PROFESSIONAL SUMMARY

Senior Technical Program Manager and Hyperscale Infrastructure Delivery Specialist with 15+ years leading enterprise datacenter builds, cloud platform migrations, and M&A infrastructure programs at scale across financial services, cloud, and public sector industries. Proven track record managing $100M+ budgets, coordinating global cross- functional teams, and delivering critical infrastructure from physical construction through production operations across hyperscale and enterprise environments.

Deep expertise spanning hyperscale datacenter delivery, network infrastructure, enterprise security, cloud migrations, and M&A infrastructure separations. Recognized for stabilizing complex programs, aligning cross-functional teams, and executing under regulatory and operational constraints. Combines hands-on technical fluency with executive-level program ownership across hyperscale cloud, hybrid, and on-premise infrastructure environments. CORE TPM PHILOSOPHY

01 BE THE COG

A program runs on fit, not force.

Integrate seamlessly into any

team structure or culture and

make the machine work better

simply by being in it.

Adaptability

02 RELAY MENTALITY

Handoffs are where programs

die. Execute seamless

transitions of work between

teams so no task, dependency,

or context is ever dropped.

Continuity

03 PM ZEN

Complete synchronicity across

schedules, costs, resources, and

stakeholders. When everything

flows in alignment, complexity

becomes invisible.

Alignment

04 ALWAYS THINKING

The best TPMs are never off the

clock mentally. Anticipating risk, pre-

solving blockers, and connecting dots

before they become visible problems

is not a habit. It is a mantra.

Proactivity

Career Infrastructure Scale: 50,000+ systems deployed 2,600+ users migrated 6,800+ applications integrated 6+ datacenters led (US, EU, UK) $100M+ budgets managed Zero-disruption execution across M&A and critical infrastructure programs

• Enterprise PMO Leadership

• Portfolio Governance

• Executive Steering Committees

• RAID Management

• Capacity Planning

• KPI & Executive Dashboards

• Program Financial Governance

• Vendor Governance

PMO LEADERSHIP & ENTERPRISE GOVERNANCE

CORE COMPETENCIES

• Enterprise Technical Program Management

• Infrastructure & Datacenter Modernization

• Cloud Platform Enablement (AWS, Azure)

• Security & Compliance Programs

• M&A Integration & Large-Scale Migrations

• Vendor, SOW & Financial Management

($100M+ budgets)

• Cross-Functional & Global Team Leadership

• Risk, Dependency & Change Management

PROFESSIONAL EXPERIENCE

Founder & Entrepreneurial Experience

Metro Site Security LLC Founder & Inventor June 2025 – Present Guardian Site Sentry System (Patent-Pending)

• Authored and filed provisional patent for autonomous AI-driven surveillance system designed for rapid- deployment infrastructure protection against vandalism, graffiti, and unauthorized access; currently advancing full patent application and IP strategy

• Engineered system architecture enabling independent operation without external power infrastructure, centralized management, or connection to other units, with coverage capacity up to 500-foot radius

• Defined operational workflows and produced comprehensive technical documentation for smart city, public sector, and critical infrastructure deployment scenarios

• Formed Metro Site Security LLC as the commercial vehicle for GSS deployment; actively developing go- to-market strategy, partnership outreach, and business development pipeline targeting municipal, public sector, and critical infrastructure clients

Amazon Web Services (via Experis)

Network Technical Program Manager – MLZ/ALZ/Local Zones Oct 2024 – May 2025

• Owned end-to-end delivery of network infrastructure programs across AWS Availability Zones, Machine Learning Zones / Local Zones supporting high-performance and latency-sensitive workloads

• Led planning and execution of fiber, rack, power, and redundancy builds across parallel datacenter programs, delivering infrastructure readiness aligned to launch milestones

• Coordinated 6+ cross-functional teams across network engineering, datacenter operations, capacity planning, and external vendors to unblock critical path dependencies

• Oversaw $100M+ budgets, aligning datacenter build financials with business objectives and reporting directly to executive stakeholders

• Championed process optimization by designing SOP-driven deployment schedules and creating onboarding processes adopted by multiple teams

• Identified and mitigated cross-zone risks impacting availability, scalability, and service readiness, preventing launch delays and downstream operational impact Amazon Web Services (via Harvey Nash)

Technical Infrastructure Program Manager (TIPM) – Datacenter Availability (DA) Team May 2024 – Oct 2024

• Owned end-to-end coordination of network span delivery for the Datacenter Availability (DA) team, spanning intake, supplier readiness, field handoff, physical build, and turn-up validation across a follow- the-sun model with Dublin and Seattle

• Managed a portfolio of 20 to 40 concurrent span delivery projects, tracking progress against milestone targets including 21-day hardware intake, 7-day cable installation, and 14-day hardware pre-staging

• Coordinated 3 to 5 supplier teams per project including hardware, optical, and fiber providers, driving escalation and resolution in the absence of committed supplier SLAs

• Reduced engineering interruptions by absorbing field and supplier coordination responsibilities, addressing a bottleneck that had consumed approximately 20 percent of engineering capacity

• Supported delivery of approximately 120 network spans per month across new builds, capacity expansions, and decommissions, and surfaced systemic delivery patterns to leadership

• Managed priority sequencing with the DA manager, delivered regular portfolio status reporting to leadership on project health and blockers, and improved coordination procedures including handoff checklists and escalation paths

Amazon CIS Infrastructure / EOS – Americas Region

Technical Program Manager – Corporate Infrastructure Services Aug 2023 – May 2024

• Responsible for end-to-end delivery of network infrastructure changes and upgrades across Amazon Offices and Data Centers

• Collaborated with regional GREF PMs and CIS resources to coordinate removal of MDF/IDF Infrastructure, Security Devices, and local office equipment

• Conducted site evaluations and coordinated custom networking rack buildouts for Amazon Warehouse, Offices, and Data Center locations across North America

• Managed and coordinated schedules in conjunction with Construction, Low Voltage, Wiring, Circuit Ready, and Security Contractor teams

• Directed decommissioning of MDF and IDF sites, overseeing removal of custom infrastructure builds via 3rd party vendors throughout the US

• Led specialized Asset Management project researching and documenting location of global IT inventory, identifying and tracking over $6M worth of reusable equipment Computershare LTD (CPU) – Global Project Management Office Sr. IT Program Manager – Infrastructure Team (M&A Integration) Oct 2021 – Aug 2023 Wells Fargo Corporate Trust Division Integration (Project HOTH):

• Led migration of 2,600+ users and 6,800+ applications from Wells Fargo to Computershare infrastructure with zero major disruptions

• Developed and managed integrated schedules, tracking CAPEX/OPEX spending, and aligning migration timelines across global teams

• Standardized VDI deployments using Microsoft Office 365, Citrix, Zscaler, and Chromebook solutions; collaborated with Dell and Wells Fargo tech teams on hardware certification

• Modernized and unified 4 dissimilar Contact Centers: performed IVR mapping, stakeholder needs analysis, and led new solution implementation

• Overhauled Document Custody process workflows and enabled remote UAT for secure Wi-Fi scanning/printing functions

Cloud & Infrastructure Transformation:

• Assessed migration applications and infrastructure, eliminating 30% redundant systems and clarifying modernization priorities

• Migrated apps, databases, and infrastructure to IaaS/PaaS, boosting scalability and enhancing security

• Implemented testing, monitoring, and governance, maintaining 99.99% uptime and cutting incident response times by 35%

HCI Nutanix Refresh & Decommissioning:

• Replaced End-of-Life rack nodes across UK, Germany, and Italy datacenters, improving rack efficiency by 25%, cutting power consumption by 18%, and boosting performance by 30%

• Led global cutovers across multiple time zones with zero unplanned downtime

• Tracked CAPEX/OPEX throughout project lifecycle, achieving 15% reduction in operating expenses City of Seattle – IT Department

Senior IT Program Manager / Technical Consultant Apr 2019 – Aug 2021 Unified Communications (UC) Program:

• Directed multimillion-dollar initiative to unify all city communication systems across 63 locations including Contact Centers, Conference Rooms, and CRM Systems

• Increased UC system migration capacity from 50 to 300+ user migrations per week through process optimization

• Utilized GIS and Power BI to create dashboards, efficiency maps, and organizational resource plans City-Wide Contact Centers:

• Defined business and technical requirements for RFP and Contact Center components, ensuring alignment with city-wide service delivery goals

• Collaborated with vendor teams to map existing CRM and IVR workflows, improving efficiency and reducing call handling errors by estimated 15-35%

• Developed Strategic Roadmap and custom Issue/Risk tracking tools, reducing average issue resolution time by 20%

Additional Programs:

• Seattle Public Utility (SPU): Re-Evaluate and Upgrade Implementation of XC2 Backflow Application eliminating manual data entry and optimized Customer Billing from backflow inspection system

• Seattle City Light (SCL): NERC TCA Laptop Project building compliance laptops for power substations

• Seattle Parks & Recreation: PeopleCounter device deployment across 50+ park locations Ernst & Young (Alpharetta, GA)

Sr. IT Project Manager – Financial Services Delivery, Tax Division Jan 2017 – Jul 2017

• Led SAFe Agile development cycles for EY's Personal Finance Website, driving upgrades and defect remediation

• Managed HEAT Database Maintenance (FY17), optimizing queries and implementing code fixes

• Administered regular and emergency code releases for EY.com, ensuring security and performance compliance

• Managed bi-annual Bank of America penetration testing and coordinated remediation, meeting 98% SLA in repeat findings

• Spearheaded Stage 1 migration of EY.com to Azure, including redesign of front-end/back-end components

AT&T Digital Experience Technology Services (Atlanta, GA) Sr. IT Program Manager / Business Initiative Mgr / Agile Product POD Lead Apr 2014 – Sept 2016

• Functioned as Product Manager for GigaPower and U-verse Wireline product lines during AT&T/DirecTV merger

• Delivered national broadband rollouts impacting 200+ retail locations annually

• Owned Digital Marketing initiatives for Home Solutions product line

• Leveraged monthly customer KPIs, SLA metrics, and consumer sentiment data to prioritize features, improving online conversions by 25%

• Led development of Credit Risk System Manager (CRSM) Phase I application, unifying credit engine across all AT&T products

Macy's Systems & Technology (Johns Creek, GA)

eCOM Infrastructure Program Manager Sept 2008 – Nov 2013

• Directed Enterprise-Scale infrastructure and application modernization for Macy's and Bloomingdale's eCommerce platforms

• Led technical infrastructure consolidation during post-merger, including datacenter upgrades, replacements, and decommissions

• Completed optimization and re-alignment of 16+ Dev, Pre-Prod, and Production Virtual Environments

• Promoted to Sr. Program Manager of STARS Content Management Program, managing Infrastructure, App Dev, QA, Delivery, and Stakeholder Communications

• Analyzed OS upgrade KPIs and created optimized solution, shortening upgrade time by 40% and reducing completion from 10 months to 3 months

EARLIER CAREER HIGHLIGHTS

SunTrust Bank – Technical Program Manager Multiple Contracts (1998–2006)

• Led nationwide server, network, and endpoint replacement programs across corporate and branch office locations in Georgia, Florida, and Tennessee, managing application migrations and system integration upgrades across 50,000+ systems and 100,000+ users. Bank of America (CSI) – Sr. Technology Officer/Program Manager Multiple Contracts (2001–2007) Managed enterprise application deployments, server migrations, and Active Directory implementations.

• Sole on-site Program Manager and Application Lead for the Bank of America TMK IVR Integration; personally diagnosed and recovered 90% of 600 non-bootable workstations following an unauthorized scope change that triggered a critical go-live failure on September 11, 2001.

• Carried one defining lesson forward from that day: undocumented scope changes create crises that technical skill alone has to fix. Mandatory documented sign-off on all scope changes has been a non- negotiable governance standard in every program since. Delta Airlines – IT Project Technical Manager (2005) Led airport infrastructure and custom application upgrades with zero flight operation disruptions, coordinating FAA/TSA compliance

IT Leadership Roles (1987-2001)

Director of IT, IT Manager, Network Engineer across manufacturing, financial services, and technology sectors EDUCATION & CERTIFICATIONS

Tuskegee University – Computer Science (3 years completed) Professional Training:

• Primavera Project Management

• ITIL v3.0 Training

• Rally Agile Training

• SDLC and Enterprise Delivery Frameworks

• OKTA Pro Certification Training

• On-Premise to Cloud Infrastructure Migration

TECHNICAL PROFICIENCIES

• Methodologies & Frameworks: Waterfall,

Agile (Scrum/Kanban/SAFe), SDLC, ITIL v3.0,

PMI Principles, SOX Standards

• Project Management Tools: Adobe Workfront,

QUIP, JIRA, Confluence, MS Project,

SharePoint, Primavera, Clarity, ServiceNow,

Power BI

• Cloud & Infrastructure: AWS (MLZ/ALZ

deployments), Azure, Datacenter Build/Refresh,

VMware ESXi, Hyper-V

• Networking: Cisco Switches/Routers, F5 Load

Balancers, Checkpoint Firewall, VPN, Wireless

Infrastructure

• Identity & Security: OKTA, IAM, LDAP,

Active Directory, SAML 2.0, OAuth, FedRAMP,

HIPAA Compliance

• Systems: Windows Server (2003-2016), Linux,

AIX, Exchange, MS Office O365

• Enterprise Platforms: IBM P5-P7, HP/Dell

Servers, EMC, 3PAR, SAN/NAS Storage

INDUSTRY EXPERIENCE

Cloud Migration & Planning Digital TV Entertainment Product/Marketing Mergers & Acquisitions Pharmaceutical Financial/Banking Telecom/Cellular Airline Vehicle Manufacturing eCommerce/Retail References available upon request

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