Cybersecurity Technical Writer

James D. Willard

Information Systems Technology Specialist

Cybersecurity Training & Development

Information Systems Technology Specialist with extensive experience in Department of Defense (DoD) contracting environment. Holds active security clearance. Most recent role was senior technical writer contractor for Naval Information Warfare Center (NIWC). Technology roles include Network Operations Center (NOC) analyst, cybersecurity watch officer and technical writer within Defense Contracts Management Agency (DCMA). Primary technical writer of Standard Operating Procedures (SOP) for Marine Corps project on Navy contract. Contributing writer of instructional XML- based Interactive Electronic Technical Manual (IETM) development for Army project. As Computer-Based Training (CBT) Specialist, contributed to development of combat aircraft academic lessons. As Flight Performance Model (FPM) Systems Analyst, converted flight performance charts into digital format as essential phase in model development. Experienced team player, or autonomous technology specialist.

Technical Skills: MS Office, MS Outlook, MS Teams, MS Visio, Technical Writing, Documentation, Proofreading, ServiceNow, Adobe Acrobat, Adobe Photoshop, SnagIt, VDI, Videoconferencing, Information Security, Cybersecurity, HTML, XML.

Professional Experience

SCIENTIFIC RESEARCH CORPORATION (DoD Contractor), North Charleston, SC Dec 2024 – Aug 2026

Sr Technical Writer

Reviewed/edited/updated technical documents for the NIWC Ground Signals Intelligence Kit (GSK), STATIC II, Joint Threat Warning System (JTWS) programs. Contributed to development of GSK Quick Reference Guide. Tasked with developing Integrated Product Team (IPT) Documentation Style Guide to standardize documentation format within NIWC. Developed standardized Controlled Unclassified Information (CUI) format for documentation title pages for US and Foreign Military Sales (FMS) programs. Documentation specifics include:

Header/footer classification format

Document title layout

CUI information format on title page

Distribution-Warning-Destruction statements

FMS specifics for header/footer, title page labels

Page numbering consistency for all documentation

PREDICATE LOGIC (DoD Contractor), Summerville, SC Nov 2024 - Dec 2024

Technical Writer

Reviewed documentation in progress for flow, grammar, spelling.

VICKERS & NOLAN ENTERPRISES (DoD Contractor), North Charleston, SC Mar 2024 – Oct 2024

Technical Writer

Reviewed/edited/updated technical publications for the USMC Tactical Signals Intelligence Collection Systems (TSCS) program and Communications Emitter Sensing and Attack System II (CESAS II). Publications include:

Technical manuals (TM)

Stock lists (SL-3)

Modification instructions (MI)

New equipment training (NET)

TSCS and CESAS components include receivers, antennas, carry cases, cabling, batteries, battery chargers, etc. Technical Manuals list detailed procedures for component interconnections toward system setup, shutdown, disassembly, operation, and basic troubleshooting. Technical writer skills used to ensure TM front matter is up to date per USMC standards, grammar / spelling, page layout, correct font/size, margins/spacing in verbiage and tables used in Word document, hyperlinks are correct, Table of Contents (TOC) is correct, Acronym list is accurate, proper use of Warnings/Cautions/Notes.

NETWORK SECURITY SYSTEMS PLUS (DoD Contractor), Smyrna, GA Feb 2016 – Oct 2022

Cybersecurity Network Operations Analyst (Oct 2019 – Oct 2022)

Monitored DCMA global network, identified outages, coordinated solutions as 24/7 cybersecurity services provider. Collaborated with NOC teams, LAN administrators, US Govt customer, third-party vendors to resolve network/site issues. Skills applied to:

Network access in performance of normal duties

VoIP communications to report site outages

Rendering hard copies from network printers for intra-office communications

Email communications to NOC teams / Govt customer / vendors / NSSPlus Corp / DCMA sites

Maintained NIST 800-53 compliance via Data Sanitization

Cybersecurity Watch Officer (Oct 2017- Sep 2019)

Ensured time sensitive and mandatory communication from USCYBERCOM, DISA, JFHQ-DODIN and other internal and external entities are received, acknowledged, processed, and coordinated within the Network Operations Security Center in a timely and efficient manner. The Watch Officer works in a 24/7/365 environment, coordinating with Fusion, Response, Vulnerability Management and Infrastructure Teams, and CSSP Management staff to meet ongoing Computer Network Defense requirements. Served as Incident Commander in response activity and daily CYBER Operations Officer.

Constant monitoring, analysis, response reporting of network and security events, and organizational, governmental directives.

Creation of technically detailed reports based on incidents, network events, alerts and directives

Assisted in troubleshooting / problem solving wide range of network and Cyber Incidents issues in support of DCMA.

Wrote White Paper for local Govt client explaining DoD efforts to unify / protect DoD cyber arena as a whole

Cybersecurity Technical Writer (Feb 2016-Sep 2017)

Contributed to Authorized Use Policy (AUP) development regarding mobile device usage.

Reviewed Work Instructions for NOC teams. Checked for correct template, consistency with formatting

Collaborated with NOC teams to ensure Work Instructions reflected steps followed for tasks performed

VENCORE, Panama City, FL May 2013 – Oct 2015

Technical Writer/ Editor (DoD Contractor)

Principal developer of U.S. Marine Corps Expeditionary Command and Control Suite (ECCS) Electronic Technical Manuals (ETM) as part of Navy contract for instructional use. Provided content development and hands-on access to equipment to enhance training initiatives. ETM developed to instruct marines how to assemble portable radar system in the field. Independently examined data, case studies, reviewed engineering drawings, and government products for applicability, accuracy, and integration into Standard Operating Procedures (SOP), training manuals, and job aids. Developed rough draft outline for Navy Training Systems Plan (NTSP).

Education & Certifications

Bachelor of Science, Networking & Telecommunications University of West Florida, Pensacola, FL

Bachelor of Science, Business Management University of West Florida, Pensacola, FL

Associate of Science, Professional Aeronautics Embry-Riddle Aeronautical University, Daytona Beach, FL

Certifications

A+, Security+, Technology Systems Support (UWF), Information Security (DoD), Operational Security (DoD),

Cyber Awareness Challenge (DoD)

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