Scheduling Specialist and Patient Coordinator

KRISTIE TENEYUQUE, Scheduling Specialist

Texas, 817-***-****, ********@*****.***,

SUMMARY Detail-oriented professional with over 15 years of experience in patient coordination, administrative support, and customer service. Proven ability to streamline scheduling, manage client inquiries, and maintain accurate records. Expertise in client coordination, reservation management, and communication. Eager to leverage strong organizational and problem-solving skills to enhance client satisfaction and operational efficiency for RemoteFetch. WORK EXPERIENCE

RDA

Britian Periodontics

03/2007 – 04/2025 Ft. Worth, Texas

Greeted patients, verified health histories, and recorded vital signs. Streamlined patient check-in and check-out procedures. Compiled comprehensive treatment plans and presented them to patients. Managed patient inquiries via telephone and scheduled appointments. Verified insurance eligibility and processed claim information accurately. Coordinated surgical appointments and managed post-operative care scheduling.

Prepared and maintained surgical rooms, including the sterilization of instruments.

Oversaw inventory and procured all necessary office supplies. Generated PMP reports for both practice locations. Conferred with dental surgeons to review upcoming surgical procedures. Prepared biopsy samples for submission to the laboratory. Maintained a clean and organized office environment. Administrator

Sweeny Hardwoods

03/2004 – 06/2006 Ft. Worth, Texas

Addressed all customer inquiries promptly via phone and email within established time frames.

Received and delivered invoice orders to the mill, ensuring timely order fulfillment and processing.

Collaborated with sales representatives to guarantee accurate order intake and management.

Submitted invoices to accounts receivable for processing. Administrative Assistant

Academy

04/1999 – 03/2004 Arlington, NRH, Ft Worth, Texas

Oversaw daily store operations, including opening and closing procedures. Managed staff scheduling and processed payroll.

Provided exceptional customer service and handled customer inquiries. Managed telephone communications and executed cash handling procedures, including cash drops.

Ensured store safety and compliance with regulations. Maintained accurate records for boat and gun sales paperwork. Processed new hire documentation and conducted orientation sessions. Liaised with managers to ensure smooth departmental operations. Assisted cashiers with end-of-day reconciliations. Arranged travel logistics for managerial staff attending training. Monitored store sales performance to ensure adequate staffing levels throughout the day.

Resolved customer issues and complaints effectively. SKILLS Teamwork and collaboration Customer service Friendly positive attitude Problem – solving

Attention to detail Time management

Dependable and responsible Critical thinker

Task prioritization Calm under pressure

Organizational skills Client Coordination

Reservation Management Communication Skills

Record Keeping

Certification in RDA

Kaplan University

CERTIFICATES 05/2007

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