Executive Assistant

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MONICA MARTIN

Allen, TX ***** 214-***-**** *********************@*****.***

EXECUTIVE ASSISTANT ADMINISTRATIVE OPERATIONS MARKETING SUPPORT Highly organized, adaptable, and results-driven administrative and hospitality professional with 7+ years of hospitality experience and 3+ years of administrative experience supporting business operations, staff, clients, scheduling, records, communications, and day-to-day organizational needs. Experienced in managing competing priorities, coordinating calendars and meetings, arranging travel, maintaining accurate records, processing invoices and payments, preparing reports and correspondence, and providing exceptional client service. Known for reliability, professionalism, discretion, attention to detail, strong communication, and the ability to remain calm and effective while managing multiple priorities. CORE COMPETENCIES

Executive & Administrative Support • Personal Assistant Support • Calendar & Schedule Management • Travel Coordination • Meeting & Appointment Coordination • Email & Client Correspondence • Data Entry & Data Management • Microsoft Excel • Microsoft 365 • Google Workspace • Reports & Trackers • Invoicing & Expense Management • Basic Bookkeeping • Vendor & Client Coordination • Proposals & Business Correspondence • Marketing Support • Social Media Coordination • Canva/Content Support • Hospitality Operations • Event & Party Coordination • Customer Relationship Management

• Confidential Information • Recruitment & Training • Project Management • Time Management • Organization • Problem Solving • Professional Communication

PROFESSIONAL EXPERIENCE

BLACKJACK / POKER DEALER

White Felt Casino — Arlington, TX 11/2025 – Present

• Maintain a professional, welcoming environment while providing attentive customer service and managing multiple interactions simultaneously.

• Maintain control of assigned tables while ensuring accuracy, professionalism, compliance, and a positive guest experience.

• Communicate effectively with guests, coworkers, and supervisors in a fast-paced hospitality environment.

• Demonstrate strong attention to detail, discretion, adaptability, and composure while managing competing priorities. ASSISTANT GENERAL MANAGER — IN TRAINING FOR GENERAL MANAGER Domino’s — Plano, TX 02/2025 – 12/2025

• Managed daily restaurant operations with responsibility for staffing, scheduling, service quality, productivity, organization, and customer satisfaction.

• Managed recruitment and onboarding/training of new hires to build and maintain an effective workforce.

• Monitored sales forecasts, labor requirements, staffing schedules, and productivity targets.

• Conducted regular operational inspections to maintain service quality, cleanliness, organization, and company standards.

• Implemented service protocols designed to improve sales, reduce wait times, and increase guest satisfaction. ADMINISTRATIVE ASSISTANT

iNeXXtek — Sherman, TX 04/2023 – 12/2025

• Managed complex calendars for teams and individual staff members, coordinating meetings, appointments, and schedules.

• Scheduled and booked conferences and meetings while coordinating details and avoiding scheduling conflicts.

• Arranged business travel and coordinated itineraries with attention to timing, logistics, and potential conflicts.

• Digitized records, maintained organized filing systems, and performed accurate data entry and record management.

• Answered phones, returned voicemails, communicated with clients, and maintained strong professional relationships.

• Performed basic bookkeeping, invoice-related tasks, supply ordering, and administrative purchasing.

• Prepared letters, reports, correspondence, and other business documents.

• Used Microsoft 365, Google Workspace, Slack, Teams, QuickBooks, Salesforce, and Dropbox to support administrative operations. PERSONAL ASSISTANT / FAMILY & PERSONAL SUPPORT

[PRIVATE CLIENT / EMPLOYER NAME] [2022 – 2024]

• Provided dependable personal and organizational support while managing multiple priorities and changing schedules.

• Coordinated appointments, activities, errands, schedules, and day-to-day logistics.

• Provided support involving children and family-related scheduling and responsibilities.

• Maintained discretion, professionalism, reliability, punctuality, and confidentiality when handling personal and family matters.

• Adapted to changing priorities and handled time-sensitive responsibilities independently. SALES / DEBT COLLECTION

Regional Adjustment Bureau — Carrollton, TX 06/2022 – 02/2023

• Managed high-volume client and debtor communications, including approximately 400 outbound calls per day.

• Negotiated payment arrangements and resolved account-related disputes.

• Maintained accurate customer and account information within database systems.

• Investigated payment issues and handled customer concerns professionally.

• Processed payments and documented every customer interaction. STORE MANAGER

Domino’s — Durant, OK 01/2020 – 05/2022

• Managed high-volume hospitality operations with responsibility for staffing, scheduling, customer service, sales, productivity, and operational standards.

• Managed recruitment and training of employees while maintaining a skilled and dependable workforce.

• Monitored sales forecasts, labor, staffing, and schedules against productivity goals.

• Implemented service improvements to increase sales, reduce wait times, and improve guest satisfaction. EARLIER EXPERIENCE

Las Vegas Bail Bonds — Operations Manager • Tan Emporium — Operations • Hooters — Hospitality / Customer Service • Concert Event Set-Up — Event Support • Pizza Hut — Assistant Manager • Victoria’s Secret — Customer Service / Retail EDUCATION

2

Associate of Arts — Collin College, 01/2021

Early Childhood Development / Mathematics Grades 4–8 — University of Texas at Dallas CERTIFICATIONS

Texas Food Manager Exam — 07/2025 • Certified Spray Technician — 2010 TECHNICAL SKILLS

Microsoft Excel • Microsoft 365 • Google Workspace • Google Office Suite • Slack • Microsoft Teams • QuickBooks • Salesforce • Dropbox • Data Analysis

• Data Entry • Reporting • Spreadsheets • Project Management • CRM Systems CEDAR COVE RANCH ALIGNMENT

7+ years hospitality experience • 3+ years administrative experience • Calendar, meeting, travel, records, invoice, report, correspondence, and business communication experience • Event support • Experience working with children • Early Childhood Development background • Confidential and time-sensitive responsibilities • Strong organization, adaptability, professionalism, and ability to manage competing priorities

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