QA Professional with 14 Years Experience

Francis Reena 720-***-****

PROFESSIONAL SUMMARY

Quality Assurance professional with 14 years of experience across mobile, web, ERP, and API testing. With strong expertise in native iOS, Android and Hybrid App, Web Applications, REST API testing, automation and performance testing. Adept at working in Waterfall and Agile environments, collaborating with cross-functional and geographically distributed teams, and delivering high-quality, user-focused solutions. Strong analytical, communication, and problem-solving skills with a passion for continuous learning and emerging technologies. CORE SKILLS

● Mobile Testing (iOS & Android – Native Apps, Hybrid Apps)

● UAT, Functional, Regression & Accessibility (ADA/WCAG) Testing

● API Testing & Automation (Postman, Charles Proxy, SOA Test)

● CI/CD pipeline (Azure,Selenium,Appium)

● Test Planning, Test Case Design & Release Management (ALM)

● Performance & Load Testing (NeoLoad, LoadRunner)

● Defect Management & Root Cause Analysis (Azure, JIRA)

● Agile / SDLC / STLC Methodologies

● Test Management Tools: JIRA, TestRail, ALM Octane.

● Cloud (AWS, Azure)

TOOLS & TECHNOLOGIES

Mobile, Xcode, Swift, Android studio, Web, Java,Oracle ERP, Postman, Charles Proxy, Parasoft, Selenium, Appium, JIRA, HP ALM, VSCode, TestRail, LoadRunner, NeoLoad, Swagger, Oracle, Postgres, Cassandra DB, REST API, SOAP UI, JWT, Zeplin, Azure, AWS. PROFESSIONAL EXPERIENCE

1.Turbo Rentals - Rental Management

QA Testing Lead March 2025 -current

● Provided guidance and support to QA team members and new employees on testing processes, project requirements, QA standards, policies, and procedures.

● Coordinated and prioritized QA testing activities based on changing project requirements, sprint priorities, release schedules, and business needs.

● Monitored the quality, accuracy, and timely completion of test execution, defect validation, UAT activities, and release deliverables.

● Assisted QA team members and business users with complex, non-routine testing issues, application problems, defects, and process-related questions.

● Provided feedback to QA leadership and project stakeholders regarding employee performance, testing challenges, process improvements, and opportunities to improve overall software quality.

● Addressed customer and end-user complaints by investigating application issues, analyzing reported problems, validating defects, and coordinating appropriate resolution with development and business teams.

● Responded to inquiries regarding application functionality, business processes, system features, testing procedures, and established policies and requirements.

● Gather information from users, business teams, and stakeholders to understand reported issues, determine appropriate actions, and route defects or requests to the appropriate technical team.

● Provided guidance to users and team members on the proper completion and use of forms, application workflows, test documentation, and supporting project documents.

● Utilized various QA and technical tools, including test management systems, defect tracking applications, API testing tools, SQL databases, mobile testing tools, and standard office applications.

● Prepared and maintained QA documentation, including test plans, test cases, test scenarios, test execution reports, defect reports, UAT documentation, release summaries, status reports, and project communications.

● Reviewed and processed test documentation, requirements, user stories, acceptance criteria, and project deliverables in accordance with established QA standards and procedures.

● Maintained and updated electronic QA records, test repositories, defect tracking systems, requirements traceability matrices (RTMs), and other project documentation.

● Compiled and analyzed information from test results, defect reports, user feedback, SQL queries, API responses, and application logs to investigate and resolve software issues.

● Reviewed test cases, requirements, user stories, forms, and applications to verify accuracy, completeness, consistency, and compliance with business requirements.

● Utilized automated and department-specific computer systems and QA tools to execute testing, document results, track defects, validate data, and support software releases.

● Collaborated with developers, business analysts, product owners, project managers, and end users to clarify requirements, resolve defects, and ensure successful implementation of application changes.

● Participated in functional, regression, integration, UAT, API, database, accessibility, mobile, and release testing to ensure applications met business and technical requirements.

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2.State Of Colorado - (My Colorado Digital ID App with 1.8M users) QA / UAT Testing Lead Jan 2022 – Dec 2024

● Led end-to-end QA strategy, test planning, and execution for myCO native iOS and Android app and ensured high-quality deliverables.

● Defined comprehensive test strategies, detailed test plans, and quality standards aligned with business requirements and project objectives.

● Managed functional, integration and regression testing, and led UAT support to ensure system stability and user acceptance.

● Collaborated with business stakeholders, development teams, 3rd party Thales, PayIT and release management to align testing efforts with project timelines.

● Created test plan and strategy, test specifications and set up test configuration for various tests such as functional, integration testing, system testing, regression testing, and end to end testing.

● Tested ID account creation, OTP, renewal workflow using bio metric features.

● Using Testrail to develop test cases based on business req and execute them.

● Drove defect management lifecycle, capturing defects, triaging based on severity and prioritizing and tracking using JIRA tool.

● Conducted accessibility testing using voice over and talk back in iOS and Android.

● Followed Agile/Scrum methodology, participating in sprint planning, daily stand-ups, backlog grooming, and retrospectives.

● Coordinated environment readiness activities, conducted data validation, and led smoke testing to support successful deployments.

● Prepared release summary doc during releases and sent to the management.

● Validated backend data by querying SQL, ensuring data integrity and accuracy.

● Validated integrations with AWS cloud services, Azure for CI/CD pipeline, Twilio services for Identity management and Payment systems.

● Automated the workflow in Katalon Studio using groovy and exected scripts

● Conducted API migration testing using Postman & addressed production issues in JIRA.

● Using browserstack tool and tested the app for different OS and devices.

● Collaborated with development and QA teams and ensured successful resolution prior to production deployment.

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3.Charter Communications Englewood, CO Oct 2019 – Dec 2021 QA Lead - Spectrum TV App (OTT Platform) Sep 2020 – Dec 2021

● Led QA teams for large-scale enterprise OTT implementations for projects such as Spectrum TV streaming App, BuyFlow, and My Spectrum App on iOS.

● Architected scalable test plans aligned to business priorities, regulatory standards, and delivery timelines.

● Orchestrated end-to-end validation efforts across functional, regression, integration, and UAT phases, ensuring seamless transition to production.

● Utilized test management tools including HP ALM, and Azure DevOps to manage test planning, execution, defect tracking, and reporting.

● Worked extensively in Agile/Scrum environments, participating in sprint planning, daily stand-ups, backlog grooming, and retrospectives.

● Oversaw full lifecycle testing (functional, regression, integration, UAT) across multi release Agile programs, and ensure seamless production deployments.

● Directed offshore QA operations, ensuring alignment with enterprise quality standards and project timelines while delivering transparent status reporting and risk escalation to program leadership.

● Demonstrated strong communication and management skills by collaborating effectively with business users, developers, project managers, and executive leadership.

● Coordinated with Enterprise platform for environment readiness, test data validation, and deployment smoke testing.

● Ensured compliance with regulatory, documentation, and audit requirements. API Automation – Spectrum.net ERP Apps Jan 2020 – Aug 2020

● Automated REST services supporting enterprise infrastructure solutions such as Wi-Fi, Fiber Optics, Voice, Network, Call Routing, and Ticketing systems.

● Generated cURL requests from Swagger, imported into Postman, and validated API responses, SLAs.Verified response body against Cassandra DB for accuracy.

● Developed Groovy scripts in Parasoft SOA Test executed them. And created XL data sources, data banks, JSON parsing, through assertions validated expected vs actual. My Spectrum App Sep 2019 - Dec 2019

● Tested My Spectrum App in iPhones and iPads, monitored API traffic using Charles Proxy, and mocked JSON responses when required.

● Tested and monitored internet outage escalations and reported to the management.

● Conducted Wi-Fi Pod connectivity testing.

4.DaVita Kidney Care Denver, CO Jun 2018 – Sep 2019 Mobile Automation Analyst / Performance Tester – OneView App Developed XCUI automation framework for OVSS app. Using Page Object Model framework executed UI automation scripts in devices. Injected JSON in IntelliJ. Conducted load testing in NeoLoad, simulating up to 3M virtual users. Using Postman tested, authentication APIS. 5. Sterling HSA – SaaS Platform India Sep 2012 – May 2017

● Tested Sterling HSA, FSA, HRA Web portals, in browser stack.

● Tested HSA, FSA claims data, EOB.

● Conducted testing HSA mobile App in iOS and Android platforms. 6.(Aetna) CVS Pharmacy - Oracle ERP Hartford, CT Apr 2006 – Dec 2010 MOD - ( Mail Order Delivery) Oracle ERP Test Analyst

● Specialized in e-Prescription (e-Rx) and Oracle ERP applications

● Imported CSV files and validated them using SQL queries.

● Validated Order-to-Cash workflows across and with integrated systems such Captiva software, DUR, Payment modules, APMCAS claim adjudication system.

● Developed and executed test cases and test scenarios in Quality Center and validated ERP workflows and integrations.

● Validated end-to-end business processes including Procure-to-Pay (P2P) and Order-to-Cash (O2C).

● Performed testing in Procurement, Order Management, Inventory and Financials modules

● Logged and tracked defects using defect management tools such as Jira.

● Participated in User Acceptance Testing (UAT) to ensure the system met business requirements.

● Validated financial transactions, reports, and data accuracy within ERP modules. Education

M.Sc (Computer Science), Bharthidasan University, India. CERTIFICATIONS

Oracle Certified Associate (OCA)

● SQL

● PL/SQL

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