CSR & Compliance Data Entry Specialist

AISEL SMITH

CSR/Data Entry Specialist

Atlanta, GA 30315 +1-404-***-**** ************@*****.***

Professional summary

Resourceful customer service professional with extensive experience resolving complex inquiries and complaints in high- volume environments. Skilled in policy servicing, compliance mitigation, and cross-functional communication. Proven ability to manage privacy incidents, adapt to new technologies, and consistently meet sales and service targets across healthcare, insurance, retail, and finance sectors. Authorized to work in the US for any employer

Work experience

Customer Service Representative

Kaiser Permanente Remote

September 2022 to Present

• Resolved complaints and inquiries by providing accurate information to members, providers, and employer groups in writing, in person, and over the telephone, ensuring high satisfaction.

• Addressed health plan and system-related issues, including appointment access, service complaints, physician selection, and billing, to improve member experience and operational efficiency. Customer Service Representative

TSYS Total System Services Remote

January 2021 to September 2022

• Performed customer service duties by computing card balances and adapting to new programs and software, supporting seamless transitions and customer satisfaction.

• Managed and serviced policies while providing exceptional customer service, contributing to positive client relationships and retention.

• Quoted, processed, and serviced accounts in a metric-based, high inbound call volume environment, consistently meeting performance targets.

COMPLIANCE SPECIALIST & CUSTOMER SERVICE

Aflac

June 2017 to February 2020

• Managed mitigation for privacy incidents in customer service solutions centers by tracking and researching cases, collaborating with other departments to ensure compliance and resolution. Customer Service Representative

Fashion Collective Group Remote

June 2013 to March 2016

• Answered high volume inbound calls for retail clients such as Sears and K Mart, utilizing multiple systems and tools to key information accurately and efficiently.

• Communicated effectively both verbally and in writing, processing transactions using multiple payment methods to ensure seamless customer experiences.

Sales Representative

ATZ Furniture Atlanta, GA

March 2010 to May 2013

• Answered high volume calls and finalized transactions, handling various payment forms to ensure efficient sales operations.

• Operated office equipment and maintained accurate records, supporting daily business functions and compliance.

• Consistently met sales quotas by setting up the showroom floor, opening the store, and delivering excellent customer service.

• Utilized Microsoft applications to manage sales processes and documentation, enhancing productivity and organization. Education

Business Management (Associate)

Atlanta Technical College Atlanta, GA

2005 to 2006

Diploma

Grady High School Atlanta, GA

1999 to 2003

Skills

answer high volume inbound calls Call center metrics analysis Exceptional customer service skills Microsoft/Adobe Cloud Proficient CRM software

process transactions using different forms of payments Operating computerized diagnostic equipment Incident tracking Policy servicing WPM 52 Processing data Web Design Self motivated with team player mindset communicate very well written and verbally Statistical, financial, and technical reports Emotional Intelligence and eagerness to learn and grow HIPAA compliance

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