Client Experience & Travel Specialist

CARL BROOKS

**** **** **** ****** #*** Springfield, Missouri 658**-***-*** 7783 ****@*********.***

Professional Activity

I have built a strong foundation of highly relevant experience in the roles of Help Desk Manager, Store Manager, Volunteer Project Manager and recent hands-on technical problem-solving skills as a Lighting Director. Currently I serve as a Range Safety Officer and Firearms Outfitter. Adept at troubleshooting complex systems under pressure, as proven in recent project management and live event production roles. Eager to apply problem-solving and customer service skills to support your company’s objectives.

Summary

2022 – Present - Bass Pro Springfield, Missouri, Firearms Outfitter, Fine Gun Room Outfitter, Range Safety Officer

2018 – 2020 -. Empress Theater Vallejo, California, Lighting Director, and Design

As the Lighting Director was responsible for creating unique entertainment shows for acts in a live production theater. My technical aptitude, successful people interactions and project management skills (handling a $150K upgrade) allowed me to create programs satisfactory to the acts and the fans in attendance. Another key factor was the ability to perform critical, on-the-fly troubleshooting in a high-pressure situations and environment.

2005 – 2018 Served in the following Volunteer capacities.

Volunteering with the San Francisco Symphony as a cashier and greeter.

United States Open Music Competition Vice President oversaw the development of Registration Software and Day of Event Logistics streamlining the customer experience and providing valuable information for the organization.

Fulfilled all worship tech positions for my church (Northgate Christian Fellowship) as a volunteer working Sunday services and special events

Owned, Operated and Closed Fotobrook Studios working with local high school athletic departments providing photography and website services.

1993 – 2005 - Foster Wine Estates (Beringer Wines), Southcorp Wines, Robert Mondavi. Napa California

Help Desk Manager, 2nd tier support, software trainer

Responsible for 1400 end-users computer and network support issues. Trained new and current users in all Microsoft products. Was able to reduce response times and provide 1st call resolutions.

1991 – 1993 – Wells Fargo Bank. San Francisco California, Help Desk Representative, providing grocery store

branch support.

1989 – 1991 – Cheaper Convenience Store and Gas Manager Concord California

Certifications - Comp Tia, A+ Service Technician, Help Desk Institute, Level 1 Support Professional, Microsoft Certified, Implementing Windows 2000 Professional and Server, Microsoft 10/11, Microsoft 365, University Of Maryland, Avionics Inertial and Radar Navigation Specialist 750 Hours

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