Reliable Customer Service Call Center Agent

Sommer Messer

East Palatka, FL ***** • **************@*****.*** • +1-386-***-****

PROFESSIONAL SUMMARY

Dependable customer service professional with call center, banking, retail, cash handling, hospitality, and food-service experience. Skilled at assisting customers, resolving concerns, handling high-volume interactions, and maintaining professionalism and accuracy. Authorized to work in the U.S. for any employer. PROFESSIONAL EXPERIENCE

Call Center Representative Bank of America

February 2023 – September 2024

• Assisted customers with banking and account-related questions.

• Provided accurate, professional customer service and resolved concerns.

• Escalated issues when appropriate and followed company procedures.

• Maintained customer confidentiality and professionalism. Call Center Representative CVS Health

August 2022 – January 2023

• Assisted customers with questions and account-related concerns.

• Provided courteous, professional customer service.

• Resolved issues and documented customer interactions.

• Handled high-volume calls while maintaining accuracy and professionalism. Housekeeping Extended Stay Hotels

August 2021

• Performed basic cleaning duties and maintained guest areas. Team Member / Cashier Taco Bell — Palatka, FL

November 2019 – July 2020

• Provided customer service and handled cashier responsibilities.

• Supported food-service operations and maintained a clean work area. EDUCATION

High School Diploma

CORE SKILLS

Customer Service • Call Center Support • Cash Handling • Retail Sales • Time Management • Cleaning • Residential Cleaning • Laundry • Food Service • Cooking • Home Care • Meal Preparation ADDITIONAL INFORMATION

Work Style Assessment: Reliability — Proficient (January 2022).

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