Remote Client Support & Customer Service
Resume:
REYGAN BOURGAULT
Remote Customer Service Client Support Administrative Support
️ ******@*******.***
PROFESSIONAL SUMMARY
Reliable and professional customer service and client-support professional with a strong background in communication, problem-solving, client care, assessment, and service coordination. Experienced in working with individuals from diverse backgrounds, identifying needs, explaining information clearly, maintaining professionalism in challenging situations, and providing supportive solutions.
Highly organized, self-directed, and comfortable working independently in remote environments. Strong written and verbal communication skills with the ability to build rapport, handle sensitive conversations, document information accurately, and remain calm and solution-focused under pressure.
Seeking a remote customer service, client support, customer care, or administrative support position where strong communication and people skills can contribute to a positive customer experience.
CORE SKILLS
* Customer Service & Client Support
* Professional Phone Communication
* Email & Written Communication
* Customer Issue Resolution
* Active Listening
* Problem Solving
* De-escalation & Conflict Resolution
* Appointment & Service Coordination
* Customer Follow-Up
* Information Gathering
* Documentation & Record Keeping
* Confidential Information Handling
* Needs Assessment
* Relationship Building
* Independent Remote Work
* Time Management
* Organization & Prioritization
* Professional Communication
* Adaptability & Quick Learning
PROFESSIONAL EXPERIENCE
Client Services & Support
Independent Professional Practice
* Communicate directly with clients to understand needs, answer questions, provide information, and identify appropriate next steps.
* Establish professional relationships through attentive listening, empathy, clear communication, and consistent follow-through.
* Manage client interactions independently while maintaining professionalism and confidentiality.
* Gather and organize information to understand individual circumstances and determine appropriate support.
* Explain processes, expectations, and available options in a clear and accessible manner.
* Maintain accurate notes and documentation related to client interactions and services.
* Handle difficult or emotionally charged conversations while remaining calm, respectful, and solution-focused.
* Coordinate communication and follow-up to ensure clients understand next steps.
* Adapt communication style to different personalities, needs, and levels of understanding.
Healthcare & Patient-Care Experience
* Provided professional, service-oriented support to individuals in healthcare-related environments.
* Communicated with individuals regarding needs, concerns, services, and next steps.
* Demonstrated strong attention to detail when gathering and communicating information.
* Worked with sensitive and confidential information while maintaining appropriate professionalism.
* Developed strong interpersonal skills through direct interaction with individuals requiring patience, understanding, and clear communication.
* Collaborated with others to help ensure continuity of service and effective communication.
Coaching & Client Support
* Conduct individual client sessions requiring active listening, questioning, assessment, communication, and individualized support.
* Help clients identify concerns, clarify goals, and develop practical next steps.
* Maintain a professional, supportive, and nonjudgmental communication style.
* Manage scheduling, client communication, follow-up, and related administrative responsibilities.
* Provide information and guidance in a manner that is easy for clients to understand and apply.
EDUCATION
Master of Education (M.Ed.) — Assessment & Evaluation
Additional professional training in:
* Life Coaching
* Yoga Instruction
* Hypnotherapy
* Holistic & Patient-Care Practices
PROFESSIONAL STRENGTHS
Communication: Able to communicate clearly and professionally with customers and clients through phone, email, messaging, and one-on-one interaction.
Customer Focus: Naturally attentive to customer needs and committed to creating a respectful, helpful, and positive service experience.
Problem Solving: Skilled at listening carefully, gathering relevant information, identifying the underlying issue, and helping determine practical solutions.
Composure: Comfortable handling challenging conversations and situations without becoming reactive or unprofessional.
Remote Work: Self-motivated, organized, dependable, and capable of managing responsibilities independently without constant supervision.
Adaptability: Able to learn new processes, systems, procedures, and technology quickly.
TECHNOLOGY & REMOTE WORK
* Email & Digital Communication
* Video Conferencing
* Online Scheduling
* Digital Documentation
* Microsoft Office / Word Processing
* Google Workspace
* Internet Research
* Online Client Management
* Remote Collaboration Tools
TARGET POSITIONS - REMOTE ONLY
Remote Customer Service Representative
Customer Support Specialist
Client Services Representative
Customer Care Representative
Remote Support Specialist
Client Support Specialist
Virtual Customer Service Representative
Remote Administrative Support
Contact this candidate