Childcare & Customer Service Professional

SERENA

GFELLER

572-***-**** ***********@*****.***

SUMMARY

Dedicated professional with extensive experience in childcare and customer service. Proven ability in record keeping and time management, ensuring efficient operations and safety. Recognized for creating nurturing environments and delivering exceptional support, enhancing family well-being and child development. Committed to fostering positive relationships and effective communication.

SKILLS

Customer Service

Record Keeping

Communication skills

Time Management

Problem Solving

Conflict Resolution

Team Collaboration

Organizational Skills

EXPERIENCE

Food Runner

Chili's Shawnee, OK Mar 2025-May 2025

Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.

Provided assistance with clearing plates from tables after meals were completed.

Delivered food to guests in a timely manner while following safety protocols.

Ensured that all orders were correct before leaving the kitchen area.

Family Caregiver

Self Employed Shawnee, OK Oct 2022-Feb 2024

Transported family members to appointments or recreational activities when needed.

Cleaned, tidied, and organized living spaces such as bedrooms, bathrooms, kitchens, and living rooms.

Checked homework assignments upon completion and quizzed children on study topics in preparation for tests.

Paid bills both online and by mail, kept household financial records updated and gathered income information for annual tax purposes.

Childcare Assistant

Creation Kingdom Shawnee, OK Dec 2022-Mar 2023

Observed and monitored the safety of all children in care.

Provided safe, nurturing and stimulating environment for children.

Assisted in meal preparation including preparing snacks and drinks.

Maintained accurate records of attendance, meals served, diapers changed, medication administered.

Private Nanny

Caitlyn Bilyeu Shawnee, OK Oct 2016-Oct 2022

Prepared meals according to dietary needs of the family's children.

Planned age-appropriate educational activities designed to promote learning and development.

Transported the children safely to appointments, social engagements or recreational activities.

Administered medication according to parental instructions.

EDUCATION AND TRAINING

High School Diploma

Midwest City High School Midwest City, OK

CERTIFICATIONS

Business Soft Skills Certification-Work Ready Oklahoma

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