Medical Appointment Scheduler & Referrals Coordinator
Resume:
Professional Resume
Briana Norris
Medical Receptionist Appointment Scheduler Referrals Coordinator
Phone: 352-***-**** Email: ******.*********@*****.***
Gainesville, FL
Professional Summary
Detail-oriented medical receptionist and appointment scheduler with over four years of experience coordinating patient care in fast-paced healthcare environments. Skilled in scheduling, rescheduling, and canceling appointments, processing referrals, verifying insurance coverage, managing multi-line phone systems, and delivering exceptional customer service. Recognized for strong communication, organization, and the ability to manage multiple priorities while supporting physicians and patients.
Professional Experience
The Cardiac & Vascular Institute – Gainesville, FL
Receptionist / Appointment Scheduler / Referrals Coordinator June 2025 – Present
Schedule, reschedule, and cancel patient appointments while maintaining provider schedules.
Coordinate referrals and communicate with specialty offices to ensure continuity of care.
Verify insurance eligibility and obtain authorizations.
Greet patients, manage check-in/check-out, and update records.
Answer high-volume multi-line phone calls and assist patients professionally.
Maintain HIPAA-compliant patient records and provide administrative support.
Digestive Disease Associates – Gainesville, FL
Scheduler May 2024 – June 2025
Managed provider schedules and patient appointments.
Verified insurance and coordinated referrals.
Maintained patient records and provided excellent customer service.
JCP Salon – Gainesville, FL
Receptionist Oct 2021 – May 2024
Scheduled appointments and greeted customers.
Processed payments and managed multi-line phone system.
Provided exceptional customer service.
Education
Certified Medical Assistant (In Progress)
Santa Fe College ED2Go April 2025 – Present
Cosmetology Certificate
Summit Salon Academy 2020–2021
High School Diploma
Chiefland High School 2016–2020
Skills
Medical Scheduling • Referrals • Insurance Verification • Patient Check-In/Check-Out • Multi-Line Phones • Electronic Medical Records • Customer Service • Data Entry • Organization • Communication • HIPAA Compliance • Multitasking
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