Customer Service Representative - 5+ Years

Deven Zeimantz 208-***-****

*********@*******.***

Professional Summary

Customer-focused Customer Service Representative with 5+ years of experience resolving customer concerns, managing inquiries, and building positive client relationships across phone, email, and chat. Skilled in CRM systems, complaint resolution, account support, de-escalation, and problem solving. Known for empathy, clear communication, accuracy, and delivering efficient solutions in fast-paced environments. SKILLS

● Customer Service · Customer Support · Phone & Email Support · Live Chat · Complaint Resolution · De-escalation · CRM Management · Customer Retention · Account Support · Order Processing · Billing Support · Problem Solving · Data Entry · Customer Follow-Up EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE Cloud Bridge Solutions Remote March 2022 – Present

● Resolve customer questions and service issues through phone, email, and chat while maintaining a professional, empathetic, customer-first approach.

● Investigate account, billing, product, and service concerns and provide accurate solutions within company policies.

● De-escalate challenging situations through active listening, clear communication, and solution-focused problem solving.

● Document customer interactions, account updates, and resolutions accurately in CRM systems.

● Follow up on outstanding cases and collaborate with internal teams to ensure issues are resolved efficiently.

● Consistently meet established productivity, quality, response-time, and customer-service standards.

CUSTOMER SERVICE & ADMINISTRATIVE ASSISTANT Teleperformance Remote January 2020 – February 2022

● Assisted customers with account questions, orders, payments, scheduling, and service requests across multiple communication channels.

● Maintained accurate customer records and processed account updates using CRM and internal systems.

● Resolved routine concerns promptly and escalated complex cases appropriately to minimize delays.

● Coordinated with internal teams to complete customer requests accurately and on time.

● Managed multiple priorities while maintaining attention to detail, professionalism, and service quality.

TECHNOLOGY

● Salesforce · HubSpot · Zendesk · Microsoft Office · Excel · Google Workspace · Google Sheets · Slack · Microsoft Teams · Zoom · QuickBooks · Canva · Claude · Github · Illustrator ·Photoshop

·Premiere Pro · Davinci Resolve · Shopify · Meta Ads Manager · AI Systems

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