Remote Customer Service & Call Center Specialist

USA Remote FL 786-***-**** *********@*****.***

ANGELO DARILUS

Results-driven customer service specialist with a proven ability to deliver high-quality support in remote environments. Skilled in handling inquiries, resolving issues efficiently, and maintaining a positive customer experience across phone, chat, and email channels. Known for strong communication, problem-solving, and the ability to stay organized and productive while working independently from home.

PROFESSIONAL

SUMMARY

SKILLS ● Problem-solving skills ● Customer support

● Data entry ● Customer service

CALL CENTER REPRESENTATIVE 03/2024 to 05/2026

Shyftoff, USA

CUSTOMER SERVICE REPRESENTATIVE 02/2021 to 02/2024 Liveops, USA

WORK HISTORY

Resolved customer inquiries and complaints through effective communication and problem-solving skills.

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Managed high-volume call traffic while maintaining quality standards and service level agreements.

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Educated customers on product features, benefits, and troubleshooting processes to enhance user experience.

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Collaborated with team members to streamline operational procedures and improve response times.

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Resolved customer inquiries through various communication channels, enhancing overall satisfaction.

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● Utilized CRM software to track and manage customer interactions efficiently.

● Assisted in training new representatives on company policies and procedures.

● Streamlined response processes, improving service delivery times significantly. NMB Senior High School

High School Diploma

EDUCATION

French

Native or Bilingual

English

Native or Bilingual

LANGUAGES

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