Customer Service & Call Support Specialist
Resume:
Brandi Thompson
Columbia, SC *****
***********@*****.***
Authorized to work in the U.S. Willing to relocate Professional Summary
Reliable and service-driven professional with 10+ years of customer service and administrative support experience across healthcare, hospitality, logistics, and service environments. Proven ability to handle high-volume calls, scheduling, documentation, and customer interactions with professionalism and discretion. Known for dependability, strong work ethic, and maintaining clean, organized, and compliant workspaces—well-suited for call center operations and recovery or treatment center support roles. Core Skills
• Call Handling & Phone Etiquette
• Customer Support & De-escalation
• Appointment Scheduling
• Data Entry & Filing
• Confidentiality & Professional Discretion
• Front Desk Operations
• CRM & POS Systems
• Cash Handling
• Reliability & Attendance
• Team Collaboration
• Facility & Sanitation Standards
• Time Management
Professional Experience
Custodian / Janitorial Services
CMC – Columbia, SC
February 2023 – Present
• Maintain cleanliness and sanitation of public and staff areas, including lobbies, cafés, restrooms, and parking facilities
• Follow safety, hygiene, and compliance standards in a healthcare environment
• Support daily operations by ensuring a clean, professional atmosphere for staff and visitors
Housekeeper
Hilton Home2 Suites – Columbia, SC
February 2022 – January 2023
• Maintained guest rooms and common areas to hospitality cleanliness standards
• Managed time efficiently to meet daily room turnover goals
• Provided professional and courteous service to guests when needed Shipping & Receiving Associate
Amazon – Charlotte, NC
October 2021 – February 2022
• Accurately scanned, sorted, and stowed inventory within a fast-paced warehouse system
• Followed strict process guidelines and productivity standards
• Demonstrated consistency, reliability, and attention to detail Carpet Cleaning Technician / Office Manager / Janitorial Lead Carolina Kwik Dry – Columbia, SC
September 2012 – July 2021
• Provided professional carpet, tile, and pressure-washing services for residential and commercial clients
• Managed office scheduling, customer communication, and service coordination
• Delivered janitorial services for medical clinics, maintaining sanitation and professionalism
• Built long-term client trust through reliability and quality service Desk Clerk / Dispatcher
Lil B’s Towing Service – Columbia, SC
October 2015 – December 2020
• Answered high-volume phone calls and dispatched services
• Scheduled appointments and maintained accurate records
• Filed paperwork and handled customer inquiries with professionalism
• Acted as the primary point of contact for customers and drivers
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