Field Engineer

Dlaro Dillard PMP,CTS-I

*****.*******@*****.***

214-***-**** Dallas-Fort Worth, TX

Project Management Professional - Field Engineer

Summary

Highly technical professional with extensive experience in installing medical device systems while successfully leading projects from inception to completion. Demonstrated ability to develop innovative strategies to improve operational efficiency/processes, team competence, and client satisfaction. Adept in effectively managing systems and modifying equipment to support general operations. Dynamic leader with proven record of applying systematic approaches to resolve identified faults. Well-versed in building and maintaining business relationships with key stakeholders to achieve shared objectives. Outstanding communicator with strong background in delivering timely systems support, troubleshooting, and configuration of hardware and software.

AREA OF EXPERTISE

•Systems Management

•Customer Relations Management

•Training & Development

•MDM

•Budget Analysis

•Leadership & Team Building

•Project Documentation

•Biotechnology

•Project Management

•Network Administration

•Stakeholder Engagement

PROFESSIONAL EXPERIENCE

Confidential - Dallas, TX 2014 – Present

Field Engineer-Project Mgr - Product Implementation-Med Division

Oversee installation of Medical Device hardware and software including essential Medical Device product lines while providing required support with Quanterix Biomarking Systems,Phillips Monitoring Systems, Fresenius Diagnostic Systems, BD Infusion Pumps, Pyxis Med Dispensing, Baxter Infusion Pumps, and EMR software. Deliver client training on utilization of Medical Products. Use x86 server platforms inclusive of Linux/Solaris/Unix. Set in systems for Glucose and pacemakers through C+. Manage IP-related protocols encompassing VLANs, general routing, switching, and virtual environments VMWare.

●Spearheaded new and existing accounts while executing upgrades to medical software and hardware.

●Conducted budget analysis and clinical trials for special projects while troubleshooting, implementing innovative problem solutions, and providing system consultation.

●Instrumental in setting up networks inclusive of MDM, HL7, Meditouch and Cerner; Airwatch, Salesforce, Simoa Biomarking, Microsoft Active Directory, TCP/IP, DNS, DHCP, BIamp DSP, Audinate DSP (Dante), and CTS-I Certification.

FUJIFILM, 2010 – 2013

Field Engineer II

Led installation, termination, and interconnection of all cables while performing duties inclusive of downloading and configuring software; examining functions of each test documentation. Liaised with clients, architects, and local contractors for supplies and assistance. Executed additional duties involving assigning tasks to on-site technicians, attending pre and post installation briefings. Supported Project Manager in organizing on-site implementation matters inclusive of joining construction meetings and compiling detailed reports. Authorized project completion, test results, and documentation. Ensured installation and maintenance of Ethernet, Gig Ethernet, Fast Ethernet, Fiber, and Wireless. Oversaw configuration, management, monitoring, and troubleshooting of hardware and software on filer. Recorded cases of system failure, repairs, installation, and removal in company provided by Remedy ARS system.

●Implemented on-site system installations in accordance to system documentation as well as physical placement of equipment.

●Generated and revised conduit including documentation station design.

●Acquired and revised all installation documentation including updates and document all changes for Project Manager to aid in making informed decisions.

●Employed security practices and devices inclusive of IPSs, IDSs, Checkpoint, and ISA; configured and applied networking practices encompassing STP, VTP, VLAN, load balancing, TCP/IP addressing, subnetting, and CIDR on Cisco routing and switching devices.

Calypso Medical - Seattle, WA

Project Manager

Conducted recurrently scheduled service calls/installations for Digital OR customers including preventative maintenance inspection, service recommendations; on-site repairs and additional endoscopic instrumentation; telescopes and various medical devices encompassing cameras and video components. Supported sales representative in competitive conversions. Recognized damaged product and products repaired by another repair vendor. Delivered informative consultations to hospital personnel, Operating Room employees as well as Bio-Medical, and Central Processing. Tested configuration and operations in alignment with best practices.

●Superintended execution of Medical Device systems in hospitals, clinics, as well as cancer and surgery centers in Southeast, Southwest, and West Coast regions of $16M yearly.

●Led project management and installation of Digital Surgery centers including monitoring and localization device (EMR) (PACS) and management.

●Installed Digital Operating Room systems in hospitals, surgery centers, including demonstration and trade show sites.

EDUCATION

Bachelor of Science in Electronics Engineering Technology R.E.T.S

Electronics Institute, Birmingham, AL

LICENSES & CERTIFICATIONS

PMP-CERT

Kankakee Community College - Kankakee, IL

CCNA-CERT

Collin County Community College-Frisco TX - Frisco, TX

Certified Training on Brand Medical Systems:

Phillips, BD, CareFusion, Baxter

TECHNICAL PROFICIENCIES

Linux/Solaris/Unix, Medical software and hardware Upgrades, VLANs, General Routing & Switching, Ethernet, Fast Ethernet, Gig Ethernet, Fiber and wireless, IPSs and IDSs Devices.

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