Customer Support & Data Analytics Specialist
Resume:
Jose Abel Comesaña Ferreiro
Phone:
Email:
abelcomesanha@
gmail.com
Linkedln:
https://www.linkedin.c
om/in/abel-
comesa%C3%B1a-
81a3a61b5/
Power BI
SQL
Tableau.
Python
Data analysis.
SAP
Office 365
Photoshop
Salesforce
Service now
Team working
Languages
Spanish: Native
Portuguese C1
English: C1
Work Experience
After sales specialist
Epta December 2025 - Actually
Provide help and the information between clients and technitians following the protocols in a B2B project Content moderator October 2023 - December 2024
Vaco Beliv
Helped decrease sensitive content escalations by 25% at Vaco Beliv through consistent, fair moderation and solid judgment.
Carefully reviewed posts, images, and videos to make sure they followed the platform’s rules, keeping the online space safe and respectful for users.
Handled sensitive or borderline content with good judgment, escalating when needed and supporting both English and Portuguese-speaking communities.
Customer service January 2022 - January 2023
Cognizant - Freelance (Budapest)
Assisting with order inquiries and managing order processing to ensure timely delivery and customer satisfaction.
Supported customers with order questions and updates, making sure they had clear information and a smooth experience.
Improved customer satisfaction by around 20% at Cognizant by providing clear, friendly support across English, Portuguese and Spanish markets.
Reduced order delays by 15% while at Cognizant, thanks to early issue detection and fast coordination with logistics teams
Helpdesk February 2021 - October 2021
Tata consultancy services (Budapest)
Assisted B2B clients by troubleshooting IT issues and providing straightforward, easy-to-follow support. Handled requests for IT equipment orders, coordinating smoothly across English, Portuguese, and Spanish- speaking markets.
Strengthened cross-team communication at Tata Consultancy Services, reducing back-and-forth clarifications on IT requests by roughly 20%.
Data analyst August 2018 - August 2020
Accenture (Lisbon)
Maintained over 98% accuracy in data cleaning at Accenture, ensuring reliable datasets for a major social- media project.
Helped maintain accurate, reliable datasets that supported consistent results across the project. Customer Service Professional July 2017 - August 2018 Teleperformance (Lisbon)
Used internal tools to investigate and resolve customer issues for Supercell players with patience and accuracy.
Cut average response time by about 30% during my time at Teleperformance, improving player support for the Supercell project.
Worked to deliver clear, helpful solutions that kept players satisfied and supported a positive gaming experience.
Neoland, Madrid
Master in Data
analyst 2024
Ces, Madrid
Vocational Training
Photography and film
2012-2013
Customer Service Specialist with proven ability to connect with customers through genuine empathy and active listening. Excel at uncovering root causes of issues through effective questioning and attentive communication. Passionate about transforming customer challenges into opportunities by thoroughly understanding needs and implementing thoughtful, problem-focused solutions
Github
https://github.
com/Abel272
Skills/Tools
Education
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