Management & Program Analyst Business Manager

Tamika L. Evans

*** **** ******* ** • North East, MD 21901 • 443-***-**** (C) • ******.***@*****.***

Profile: Management and Program Analyst ~ Business Manager

20+ Years of Project/ Management Analyst & Business Support Success

PROFESSIONAL EXPERIENCE

Department of Homeland Security/Management and Program Analyst series 0343 (03/12/2025-10/27/2025-Present)

Detail Assignment

Immigration Customs Enforcement Operations/ICE ERO/40 hrs/wk GS-13

Review, process, and analyze immigration related civil fine cases issued under the Immigration and Nationality Act (INA), including fines against transportation carriers, employers, or individuals for violations such as improper documentation, failure to comply with removal orders, or unlawful employment practices. Evaluate appeals of civil monetary penalties, ensuring compliance with federal statutes, DHS regulations, and ICE policies while assessing the validity of mitigating or extenuating circumstances submitted by respondents using EARM, EOIR, PCIS, PCQS, BADS, ERO App Suites. Conduct detailed case file reviews, including Notices of Intent to Fine (NIF), Notices of Fine (NOF), evidence submissions, legal arguments, and prior enforcement actions. Prepare and draft written appeal decisions, recommendations, and supporting documentation, clearly articulating findings, legal justifications, and final determinations. Coordinate with ICE attorneys, field offices, DHS components, and external stakeholders to obtain additional documentation, clarify case facts, and ensure procedural due process. Track case status, deadlines, and outcomes using case management systems, ensuring timely adjudication and accurate recordkeeping. Provide guidance and clarification on civil fines enforcement procedures to internal ICE personnel and, when appropriate, external parties. Ensure all actions adhere to due process requirements, confidentiality standards, and ethical guidelines while supporting ICE ERO’s mission to enforce immigration laws effectively and fairly.

Department of Homeland Security/Management and Program Analyst series 0343 (01/29/2024-03/12/2025) Permanent Assignment

External Affairs Directorate/OAIS/Contact Center East, 40hrs/wk GS-13

Analyzing, interpreting, and applying laws, policies, and guidelines toward resolving customer issues. Developing and maintaining collaborative relationships with internal and external parties with a focus on problem solving. Communicating, on behalf of the organization, with customers through formal written correspondence, email, and telephone. Analyzing policies within a program. Identifying and recommending improvements to program operations. Interpreting and applying relevant laws to resolve issues. Providing technical assistance and direct support to management. Identifying and implementing solutions to customer issues and mitigating risks to organization. Leading the implementation of improvements to a program area. Reviewing and analyzing applicant information to resolve issues. Communicating findings and technical/policy information to various audiences. Developing collaborative relationships with internal and external entities to identify and implement solutions to issues.

Department of Homeland Security/Management and Program Analyst series 0343 Operations Team (2/15/2021-05/07/2022, 10/15/2022-01/07/2023, 5/13/2023-01/28/24) Permanent Assignment

External Affairs Directorate/Resource Management Division, 40 hrs/wk, GS-12

Applies the policies, precedents, regulations, and guidelines of one or more functional areas such as procurement, property management, security, and integrity (PIV Cards/Credential Badges) management, facilities management, and mail management. Functions as a primary property custodian for External Affairs (EXA) Office of Citizenship, Partnership, and Engagement (OCPE) personnel communication with various levels of employees and management to explain inventory and property policies and procedures. Prepares, assigns, and tracks government furnished equipment issued to EXA employees. Supports annual inventory and maintains property records.

Received 100% on first inventory as Property Custodian (PC) for External Affairs

Received bonus for Certificate of Excellence as EXA PC (2)

Returned from detail to establish brand new office Property Management Account Office of Citizenship, Partnership and Engagement (OCPE)

Has computers reimaged for new employees when they come onboard

Issues new equipment, and accountable as Primary Property Custodian for all equipment assigned to office

Department of Homeland Security/Mission Support Specialist series 0301 (Administrative Team) (05/08/2022-10/14/2022) Temporary, T-Pro (Detail)

External Affairs Directorate/Office of Legislative Affairs, Hours 40 hrs/wk, GS-13

Serves as the Human Resource (HR) Liaison for Office of Legislative Affairs (OLA), establishes standard operating procedures for the administrative team. Networks with other agency offices to facilitate better workflow practices within the department. Utilizes HR systems to process hiring actions such as ESP, TOPS, and Monster. Acts as Chief of Staff for the administrative team in the absence of supervisor to ensure continuous operations. Works independently and as team player to accomplish daily task. Conducts research and develops responses for Federal Employee Viewpoint System (FEVS). Acts as creator in Financial Management System (FFMS) to obligate funds to actions within the department. Facilitates the completion of surveys within the department, serves as backup for the mission support specialist in the team. Serves as delegate for Time and Attendance (T&A) for employees assigned. Facilitate and coordinate the onboarding of other detailed employees through work with Staffing team in EXA RMD. Attend networking and conferences to bring better operational tools to the program office. Functions as Congressional Liaison Specialist for HR related inquiries.

Completed SF-52 actions for assigned personnel, and recruitment efforts

Received a bonus for outstanding customer service during 4-month detail

Identified errors and recommended corrective actions within Property Management System (SAMS)

Department of Homeland Security/Management and Program Analyst Budget Team series 0343 (8/21/2016-2/15/2021) Permanent Assignment

External Affairs Directorate/Resource Management Division, 40 hrs/wk, GS-9/11/12

Develop life cycle cost analyses of projects or performing cost benefit or economic evaluations of current or projected programs. Perform funding official duties within Federal Financial Management System (FFMS). Performs duties as the Budget liaison for one of our program offices Office of Public Affairs (OPA). Analyze new or proposed legislation or regulations to determine impact on program operations and management. Develop new or modified administrative program policies, regulations, goals, or objectives to streamline in processing of team members. Current purchase cardholder for External Affairs front office members. Independently performs and leads all areas of operational support, including managing budgets, and purchase card activity by extracting data from FFMS to identify short falls in commitments. Ensure obligations are on target for spending within each quarter. Independently support research projects by analyzing large amounts of data and recommending solutions for pitfalls within agency policy when it comes to financial management. Prepare and finalize reports and briefing material for corresponding, drafting changes and improvements for existing policies and procedures. Analyzes findings and recommends ways to resolve problems or improve work operational support areas. Serve as an administrator of agency-based travel in (CONCUR) and funding systems. Utilize established government regulations pertaining to the funding of travel documents and approval of proper reimbursable expenses. Present policy, regulations, and authoritative administration to travelers so they are meeting regulatory guidance within USCIS DHS policies. Research and conduct analysis of DHS and USCIS specific international and domestic travel policies as it relates to federal travel work processes, functions, costs, and systems applicable for reporting or sharing information. Complete auditing of travel documents to ensure agency compliance when requested.

Primary Budget Analyst for two offices External Affairs Resource Management Division (RMD) and the Office Public Affairs (OPA)

Utilized Excel and Federal Financial Management System (FFMS) to conduct weekly budget reports for External Affairs Resource Management Division (RMD) and the Office Public Affairs (OPA)

Held Monthly status of funds meeting with the Chief (OPA) to identify discrepancies in spend plans, overall financial health of the division

Approved spending for External Affairs Resource Management Division (RMD) and Office of Public Affairs (OPA)

EDUCATION

Master’s Degree Business Administration, American InterContinental University Concentration Operations Management (11/2012) GPA 3.59

United States Army Reserve Financial Management Certification Level 2

Advanced Basic Instructor Course (ABIC) Certified (06/2012)

United States Army Basic Training Course 10/1998

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