Customer Service & Administrative Support Candidate

RUTH EXILASSE

Orlando, FL • 689-***-**** • ***********@*****.***

PROFESSIONAL OBJECTIVE

Customer service professional seeking opportunities to gain hands-on experience, professional training, and apprenticeship opportunities in customer service, management, accounting, and administrative operations. Motivated to develop leadership, organizational, financial, and business skills that improve efficiency, strengthen customer relationships, support revenue growth, and contribute to the company’s overall bottom line. WORK PERSONALITY & PROFESSIONAL

STRENGTHS

CareerSource Work Personality Profile

• Achievement Motivation — Goal-oriented and driven to accomplish objectives and produce meaningful results.

• Conscientiousness — Responsible, organized, dependable, and attentive to accuracy and quality.

• Assertiveness — Comfortable taking initiative, communicating needs, and stepping into leadership responsibilities.

• Extroversion — Energetic and comfortable interacting with customers, coworkers, and teams.

• Cooperativeness — Team-oriented and willing to work collaboratively toward shared goals.

• Patience — Able to remain composed and professional when handling customer concerns and challenging situations.

• Competitiveness — Motivated by performance, improvement, and reaching higher levels of achievement.

• Openness — Willing to learn new skills, systems, responsibilities, and approaches to solving problems.

• Self-Confidence — Developing confidence in professional communication, decision- making, and leadership.

CORE SKILLS

• Customer Service & Customer Retention

• Revenue & Sales Support

• Administrative Operations

• Team Leadership & Training

• Cash Handling & POS Systems

• Customer Satisfaction

• Conflict Resolution

• Data Entry & Record Accuracy

• Business Operations

• Problem Solving

• Team Collaboration

• Time Management

• Professional Communication

PROFESSIONAL EXPERIENCE

HELPWARE

Customer Service Representative — Temporary Position August 2026 – December 2026

• Deliver professional, solutions-focused customer service designed to improve customer satisfaction and strengthen customer retention.

• Resolve customer concerns efficiently to help reduce escalations, protect customer relationships, and support company revenue.

• Accurately document customer interactions and account information to support operational efficiency and reliable business records.

• Use company systems and technology to manage customer inquiries while maintaining productivity, accuracy, and quality standards.

• Identify customer needs and provide appropriate solutions that support company policies and business objectives.

• Apply strong communication, patience, conscientiousness, and problem-solving skills in a high-volume customer service environment.

SONNY’S BBQ

Cashier & Hostess — Temporary Position

January 2026 – August 2026

• Strengthened the guest experience through attentive, professional service that encouraged positive customer interactions and repeat business.

• Contributed to customer satisfaction by engaging with guests, addressing concerns, and creating a welcoming front-of-house experience.

• Supported the restaurant’s online reputation by encouraging satisfied guests to share their experiences through Google reviews and customer-feedback channels.

• Helped maintain efficient guest flow by managing seating, wait times, phone orders, and takeout requests during high-volume periods.

• Protected transaction accuracy and revenue through responsible handling of cash, credit- card, and digital payments.

• Resolved customer concerns professionally, helping protect customer relationships and the restaurant’s reputation.

• Maintained an organized front-of-house operation that supported efficient service and a positive customer experience.

CLEAN JUICE

Shift Leader / Management Assistant — Temporary Position June 2023 – January 2026

• Earned advancement from Cashier to Shift Leader/Management Assistant, demonstrating reliability, achievement motivation, and readiness for increased responsibility.

• Took on leadership responsibilities supporting daily operations, team performance, customer service, and management functions.

• Trained and supported new employees, helping team members become more confident and effective in their roles.

• Supported cash management and register balancing to help protect company revenue and maintain financial accuracy.

• Helped maintain operational standards for food quality, cleanliness, safety, and customer service.

• Addressed customer concerns and developed solutions that protected customer relationships and supported repeat business.

• Assisted with opening and closing operations to help maintain an efficient and organized store.

• Demonstrated the ability to grow within an organization and take on additional responsibilities as business needs evolved.

EDUCATION

UNIVERSITY OF CENTRAL FLORIDA

Bachelor of Arts — Legal Studies

Completed December 2014

DR. PHILLIPS HIGH SCHOOL

High School Diploma 2007

CERTIFICATIONS

• Food Safety Handler Certification

• CPR & BLS Certification

VALUE TO EMPLOYERS

• Results-Oriented: Motivated by achievement and focused on meeting goals and producing measurable results.

• Conscientious & Dependable: Takes responsibility seriously and understands the importance of accuracy, consistency, and follow-through.

• Customer-Focused: Understands that positive customer experiences can influence retention, reputation, repeat business, and revenue.

• Leadership Potential: Demonstrated career progression from cashier responsibilities into shift leadership and management support.

• Business-Minded: Interested in developing management, accounting, and administrative skills that contribute directly to operational efficiency and profitability.

• Adaptable & Growth-Oriented: Open to learning new systems, taking on additional responsibilities, and growing with an organization.

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