Senior QA & Technical Program Manager (PMP)

PREM RAYKAR

Technical Program Manager Senior Program Manager (PMP)

**********@*****.*** 416-***-**** Toronto, ON – Reliability Security Clearance PROFESSIONAL SUMMARY

Senior Program/Project Manager with 13+ years leading complex IT infrastructure, SaaS, and enterprise software programs for Tier 1 financial institutions (CIBC, RBC, Scotiabank), public-sector organizations (Metrolinx/Government of Ontario, Region of Halton, Region of Peel), and enterprise clients — including AI delivery workstreams in a fast-paced, high-ambiguity environment. PMP-certified, with a proven track record as primary point of contact for clients throughout the project lifecycle, balancing multiple stakeholder requests while maintaining focus on strategic objectives, budget constraints, and delivery commitments. Skilled in coordinating release planning, change management (including CRQ review and Change Control Board submissions), and ITS engagement to keep infrastructure initiatives compliant with governance standards and minimize service disruption. Experienced overseeing SaaS and on-premises software delivery, migrating clients from on-premises solutions to SaaS platforms, and coordinating security and compliance delivery gates

(SAR, TRA, PIA, IAM, Purview) in enterprise and public-sector environments. Strong technical background in web applications and modern cloud infrastructure, built through close, hands-on coordination with engineering teams — spanning Java/.NET-based and cloud-native APIs, containerized deployment, CI/CD-supported release cycles, and cloud deployment (Azure). Known for a people-first approach to leading variety of technical teams and coordinating diverse project portfolios, with grounding in PMI PMBOK and a track record of translating complex security, privacy, identity, and governance topics into actionable delivery decisions. QUALIFICATIONS SNAPSHOT

13+ years IT Project/Program Management experience

6+ years public-sector delivery (Metrolinx, Halton, Peel)

PMP Certified Agile Scrum Master OPS I&IT

Methodology

IT infrastructure & operations delivery — release planning, change management (CRQs), ITS engagement

SaaS & on-premises delivery; on-prem-to-SaaS migration experience

Strong technical background in web applications and modern cloud infrastructure

People-first leadership across a variety of technical teams and product portfolios

PROFESSIONAL EXPERIENCE

Sr. Program Manager Apr 2026 – Jun 2026

Coforge (Client: Aviva) Toronto, ON

● Acted as primary point of contact for the client throughout the project lifecycle; facilitated steering committee meetings, executive status reviews, and governance forums, proactively managing risks, dependencies, and decisions.

● Managed multiple concurrent AI delivery workstreams, balancing competing priorities and critical dependencies while ensuring on-time delivery within agreed governance frameworks.

● Planned and coordinated delivery of Copilot Studio agentic AI solutions including environment setup (dev/test/prod), DLP and data policy configuration via Power Platform admin center, and release sequencing and governance controls.

● Led end-to-end M365 Copilot enterprise rollout delivery including licensing activation, onboarding, training coordination, communications, and support pathways for phased pilot and full-scale deployment.

● Drove completion of required security and compliance assessments (SAR, TRA, IM, IAM, PIA), coordinated Purview compliance ownership, and maintained audit-ready documentation including decisions, approvals, and risk treatments across all delivery gates.

● Partnered daily with engineering, product, and security teams in a fast-paced, startup-like client environment on API- driven system integrations, CI/CD-supported release cycles, and cloud deployment activities. Sr. Program Manager/Project Manager Apr 2022 – Apr 2026 Creospark Toronto, ON

Delivered large-scale transformational Supply Chain Finance platform implementation for Region of Peel (public sector); managed SAP S/4HANA workstreams across multiple stakeholder groups and 3–4 third-party vendors with multiple financial, portal, and legacy system integration points.

● Acted as primary point of contact for stakeholders throughout the project lifecycle; developed and nurtured relationships with senior stakeholders, ensuring satisfaction and addressing concerns proactively.

● Managed complex multi-year program with multiple integration points across financial systems, legacy platforms, and portals — coordinating delivery across 3–4 third-party vendors and cross-functional in-house teams simultaneously.

● Developed Project Management Plans, tracked risks/assumptions/issues/dependencies (RAID), managed scope, schedule, and quality (UAT, testing); drove 20% improvement in forecasting accuracy via project health dashboards.

● Delivered decision-ready updates, escalation materials, and delivery dashboards to leadership; maintained governance plans, RAID logs, decision registers, and compliance records.

● Facilitated cross-functional workshops to resolve delivery issues, manage expectations, and drive consensus among business and technology teams; established governance structures with clearly defined roles and accountability frameworks.

● Coordinated project schedules, milestones, RAID management, release planning, and quality gates across multiple vendors; worked within PMO standards and governance frameworks to ensure delivery within time and scope.

● Managed organizational readiness activities including training coordination, communication planning, adoption monitoring, and change management supporting large-scale business process transformation. Senior Project Manager Apr 2022 – Oct 2023

Softchoice Toronto, ON

Led large-scale transformational cloud identity and access management program for the Region of Halton (public sector); 9+ month duration, >$1M budget. Managed migration from on-premises infrastructure to SaaS platform with multiple integration points.

● Acted as primary point of contact for the Region of Halton throughout the project lifecycle; developed and nurtured relationships with IT and business stakeholders, ensuring client satisfaction and addressing concerns proactively.

● Managed stakeholder relationships across executive sponsors, business units, IT operations, security, infrastructure, Microsoft consultants, and vendor partners.

● Produced and maintained project charters, implementation plans, migration runbooks, RAID logs, executive presentations, change requests, security documentation, and project status reports.

● Coordinated release and deployment planning across migration waves and testing cycles and supported post-production stability by facilitating issue triage and resolution with IT operations and vendor teams; managed resource assignments and vendor deliverables to meet aggressive timelines.

● Managed multiple integration points including legacy on-premises systems, SaaS platforms (SharePoint Online, Azure AD SSO/MFA), financial systems, and identity management solutions.

● Presented project progress, risks, financials, and strategic recommendations to steering committees and executive leadership on a regular cadence.

● Led change management activities including rollout planning, training coordination, and communications; ensured stakeholder readiness for new SaaS systems.

Senior Project Manager Oct 2021 – Apr 2022

Insurance Bureau of Canada Toronto, ON

● Led integration of cloud-based SaaS platforms (Workday, SuccessFactors) with legacy systems; developed comprehensive project plans including Work Breakdown Structure (WBS) to coordinate all activities.

● Collaborated with business executives, HR leadership, application owners, and technical teams to support SaaS implementation initiatives; coordinated cross-functional delivery teams and vendors.

● Oversaw data migration ensuring zero data-loss incidents through rigorous data integrity and security checks — critical for a regulated industry requiring compliance with privacy/security standards.

● Delivered executive dashboards, weekly status reports, delivery dashboards, and escalation summaries to maintain stakeholder alignment and transparency; improved project timeline predictability by 25% through enhanced tracking and risk management.

Program Manager Aug 2018 – Oct 2021

Metrolinx (Government of Ontario) Toronto, ON

Led large-scale government transportation programs for the Province of Ontario across multiple concurrent capital initiatives with multi-stakeholder governance, adhering to GO-ITS standards and FIPPA information management requirements.

● Managed diverse stakeholder groups including executive leadership, ministry representatives, PMO, business units, OPS unionized employees, Fee-for-Service (FFS) consultants, contractors, and external agencies.

● Led program governance and oversight for multiple concurrent high-complexity government IT initiatives; defined objectives, scope, risks, and stakeholder roles; tracked performance against baselines and reported to senior leadership.

● Created and maintained Integrated Project Management Plans (IPP) and enterprise program documentation including governance frameworks, budget reports, RAID registers, executive dashboards, and steering committee materials; coordinated release planning and reviewed change requests (CRQs), preparing submissions to the Change Control Board and updating the IPP accordingly to keep infrastructure initiatives compliant with GO-ITS standards and governance requirements.

● Drove infrastructure initiatives and managed ITS engagement to ensure compliance with governance, standards, and enterprise processes; prepared and maintained project documentation and reporting to support effective knowledge transfer and continuity across teams.

● Managed multiple concurrent capital programs with overlapping schedules, competing priorities, and evolving government deadlines; ensured timely execution through proactive dependency tracking and issue resolution.

● Proactively identified, documented, and managed project risks and issues; developed mitigation plans and escalated critical items to project sponsors with proposed resolutions.

● Adopted and adhered to the OPS Unified I&IT Project Methodology and Gating process; followed PMO standards and collaborated to define new standards where absent, supporting other team leads in fulfilling project mandate and managing interdependencies.

● Developed complex project budgets spanning multiple funding channels and cross-ministry dependencies; managed fiscal control and accountability including estimates, forecasts, and reconciliation of actuals.

● Led Agile adoption across program teams by coaching on values, facilitating ceremonies (sprint planning, backlog grooming, retrospectives), and implementing metrics to measure and report initiative success to leadership. Senior Project Manager Aug 2016 – Aug 2018

CIBC Toronto, ON

Led transformational Pay Mod Program and Croesus Portfolio Management/Integrated CRM data migration projects: >$1M budgets, 12+ month durations, coordinating multiple third-party vendors.

● Governed multi-million-dollar financial technology programs; managed vendor engagement through full RFP lifecycle including evaluation and selection, coordinating multiple third-party vendors for mainframe payment implementation.

● Provided executive reporting on program status, roadmaps, and financials to technology and business sponsors; facilitated stakeholder alignment meetings across all program levels.

● Defined detailed program plans including scope, objectives, deliverables, milestones, timelines, resource allocation, and benefits; tracked progress against baselines and documented project status against established objectives.

● Led complex data migration workstreams coordinating cross-functional teams to ensure data integrity and minimize business disruption.

Senior Project Manager Nov 2012 – Aug 2016

Symcor Mississauga, ON

Provided strategic direction for organization-wide transformational IT projects across Canada's top five financial institutions; managed cross-functional teams of 30–40 members including in-house and external vendor resources.

● Managed cross-functional teams of 30–40 internal and vendor resources; collaborated with Directors, Product Managers, and clients to define software processes, standards, methodologies, and metrics ensuring delivery of high-quality services.

● Led end-to-end planning, execution, and monitoring of SaaS and on-premises software solutions for Credit Cards and Cheque Image Processing projects with multiple integration points across five financial institutions.

● Built effective long-term relationships with senior stakeholders; reported portfolio progress and influenced positive outcomes through structured governance and transparent communication.

● Identified risks and developed mitigation plans proactively; drove program-level process optimization, operational improvements, and adoption of new delivery structures that improved delivery efficiency across the portfolio. CORE COMPETENCIES

PM Frameworks PMI PMBOK, PRINCE2-aligned delivery, Agile, Scrum, Kanban, Waterfall, Hybrid IT Operations Release planning, change management (CRQs, Change Control Board), ITS engagement, GO-ITS compliance, post-production/issue support

Governance Steering committees, RAID registers, risk registers, performance frameworks & KPI/OKR reporting, formal change management methodologies, decision logs Delivery SaaS & on-premises delivery, on-prem-to-SaaS migration, scope/schedule/budget/quality management, vendor coordination, go-live planning

Tools MS Project, Planview, Jira, Confluence, Azure DevOps, SharePoint Online, Clarity, SAP S/4HANA, MS Office Suite

Stakeholders Executive/C-suite reporting, client relationship management, cross-functional teams, government ministries, vendors

Security & Compliance Security & privacy assessment gates (SAR, TRA, PIA, IAM), Purview compliance, AODA compliance Technical Fluency Working familiarity with Java/.NET-based and cloud-native APIs, containerized deployment (Docker, Kubernetes/OpenShift), CI/CD-supported release cycles, cloud deployment (Azure) via close engineering & vendor coordination

CERTIFICATIONS & EDUCATION

Certifications

• Project Management Professional (PMP)

• Google Project Management Certificate

• Agile Project Management Certification

• Certified Scrum Master (CSM)

Education

Bachelor of Science, Computer Science & Engineering Jawaharlal Nehru National College of Engineering, Bangalore 2002

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