Administrative Assistant - Graphics & Content Support

Kristen Wisse

**** ****** **** ********, ** ***** Mobile: 412-***-****

*******.*****@*****.***

Creative and detail-oriented specialist with experience spanning customer service, retail graphic design, digital content management, and professional administrative support. Adept at producing engaging visual assets, managing complex product workflows, and building strong client relationships. Known for blending creativity with analytical thinking to improve processes, support revenue growth, public-relations efforts and enhance user experience. EXPERIENCE:

2015 – Present: Library of Congress

Business Enterprises Support Assistant/Graphics Specialist

• Led design projects of varying complexity, producing brochures, pamphlets, maps, infographics, publications, exhibits, administrative manuals and other print-based materials.

• Provided high-quality product photography and image touchups to enhance website content and marketing materials.

• Wrote, edited, revised, and standardized concise, engaging product copy, guides and manuals tailored to customer needs and brand voice.

• Managed an online business of 5,000+ products, generating $500K in annual revenue.

• Coordinated administrative, technical, and professional work, related to multiple administrative functions. Ensured compliance with the Library of Congress and Judiciary Policy, applicable office policies and procedures, and internal controls guidelines.

• Received, screened, and referred telephone callers to the appropriate channels.

• Coordinate procurement and budgeting needs, visitor and vendor access requests, and space and website related management.

• Delivered prompt, organized responses to multifaceted inquiries in a fast-paced environment.

• Developed innovative solutions and alternative approaches within an evolving retail landscape.

• Collaborated directly with clients to clarify project expectations, deliverables, timelines, and updates.

• Prepared and analyzed weekly sales reports to support data-driven decision-making.

• Oversaw the Library of Congress retail website, Pinterest, and Instagram accounts, ensuring consistent brand presence and customer engagement. 2013 –2015: Under Armour

Customer Service Representative, Military Accounts

• Managed five high-volume accounts generating over $40M in annual revenue.

• Analyzed and resolved fill rate issues, customer orders, work-in-progress, and inventory discrepancies to improve service levels.

• Produced detailed reporting for account managers, ensuring full visibility into order status and operational performance.

• Proactively communicated order progression and updates to account buyers to maintain alignment and trust.

• Partnered with business analysts and planners to meet monthly, quarterly, and annual sales and inventory targets.

• Coordinated delivery schedules to support on-time fulfillment and customer satisfaction.

• Collaborated cross-functionally with Sales Operations, EDI, Customer Operations, Distribution, and Logistics Routing teams to streamline workflows.

• Identified operational inefficiencies and worked with leadership to revise procedures and introduce productivity-improving processes.

• Conducted detailed reviews and evaluations of unit cost and pricing data to support strategic decision-making.

• Maintained multiple calendars for conference room coordination including all notifications, preparation and distribution of meeting materials, administrative details, and logistical matters.

• Oversaw logistics for client conferences, including site planning, security, and hospitality.

• Trained and motivated new customer service representatives to strengthen team capability and performance.

2012-2013: Texvisions

Customer Service & Sales Representative

• Generated sales across a large territory, consistently surpassing revenue targets and expanding new markets.

• Built and strengthened customer relationships while identifying and developing new business opportunities.

• Represented the company at national trade shows, promoting brand standards and showcasing product lines.

• Collaborated cross-functionally with marketing, design, and production teams to support sales initiatives.

• Conducted market research to inform new product development and identify growth potential.

• Ensured production completion aligned with contracted delivery schedules and quality standards.

• Coordinated print production, managing timelines, materials, layout requirements, and workload distribution.

• Reviewed unit costs and prepared accurate customer quotes based on pricing analysis. EDUCATION:

Bachelor of Science in Business Administration Graduated: 2003 Coastal Carolina University, Conway, SC

Bachelor of Fine Arts Graphic Design Graduated: 2014 Robert Morris University, Moon, PA

Master of Business Administration Graduated: 2006 Tiffin University, Tiffin, OH

JOB RELATED SKILLS:

Adobe Creative Suite (InDesign, Illustrator, Photoshop, Dreamweaver, Flash, Fireworks), Final Cut Pro, After Effects, Canva, Figma, Shopify, Counterpoint, SAP, SAP Business Warehouse, Microsoft Dynamics AX, QuickBooks, Business-to-Business software, Electronic Data, Interchange (EDI), Confluence, Microsoft Office Suite, Zoom, Teams References available upon request

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