Operations Manager - High-Volume Inventory & Procurement

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GEVENCIOUS GANDA

OPERATIONS MANAGER BUSINESS OPERATIONS INVENTORY PROCUREMENT TEAM LEADERSHIP Nairobi, Kenya +254-***-***-*** **********.*****@*****.*** PROFESSIONAL PROFILE

Operations and business management professional with 15+ years of progressive experience coordinating complex, high-volume operations across private members' clubs, branded retail/quick-service environments, hospitality and commercial operations. Strong hands-on experience in daily operations planning, inventory and asset controls, procurement coordination, supplier management, cost control, operational documentation, SOP implementation, team supervision, customer satisfaction and performance reporting. Experienced in coordinating multiple operational functions simultaneously, identifying service and process gaps, maintaining accurate records, controlling stock and operational costs, and implementing practical procedures that improve consistency and accountability. Brings a disciplined, data-conscious and customer-focused management approach, with strong ability to learn new operational systems and adapt experience to growing business environments. CORE OPERATIONS COMPETENCIES

Operations Management & Daily Planning; Inventory, Stock & Asset Control

Procurement & Supplier Coordination; Receiving, Stock Records & Reconciliation

Operational Documentation & Record Keeping; SOPs, Checklists & Process Controls

Cost, Waste & Variance Control; Customer Fulfilment & Service Delivery

Team Leadership & Staff Supervision; Staff Scheduling & Performance Management

Operational Reporting & Budget Monitoring; Problem Solving & Corrective Action

Vendor & Stakeholder Coordination; Events, Logistics & Operational Coordination

Microsoft Office & POS Systems

PROFESSIONAL EXPERIENCE

JITRIT LIMITED - WADI DEGLA CLUB Jul 2025 - Present General Manager / Food & Beverage Operations Lead - Private members' sports club

Coordinate day-to-day operations across restaurant, bar, conferencing and member-event functions, ensuring resources, teams, schedules and service requirements are aligned.

Plan and coordinate operational requirements for conferences, private functions, tournaments and member events, including teams, suppliers, inventory, set-up, service execution and post-event follow-up.

Prepare and monitor operating budgets, financial performance and controllable costs, supporting management decision-making and operational efficiency.

Coordinate procurement requirements with suppliers, following up on product availability, quality, pricing and delivery requirements.

Maintain operational controls around stock, supplies, equipment and service resources to support availability and minimize losses and wastage.

Lead multidisciplinary teams through recruitment, on boarding, scheduling, training, performance management and day-to-day supervision.

Implement and reinforce operating procedures, daily controls and service standards to improve consistency, accountability and customer/member experience.

Resolve operational issues and customer/member complaints through structured follow-up and corrective action.

Coordinate with chefs, service teams, suppliers and other stakeholders to ensure smooth execution of operational requirements.

BURGER KING KENYA Aug 2017 - Jun 2025

Restaurant General Manager - High-volume branded restaurant operations

Directed end-to-end daily operations in a high-volume environment, coordinating front-of-house and back-of-house teams to maintain service, quality and operational standards.

Managed inventory and stock controls, supplier coordination, ordering requirements and product availability while working to minimize losses and stock variance.

Monitored sales, food, beverage and labour costs, using operational records and performance information to support cost-control decisions.

Maintained accurate operational records and supported routine checks, audits and corrective-action follow-up.

Coordinated staff deployment, recruitment, induction, training, performance reviews, coaching and succession planning.

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Identified operational gaps affecting service, productivity, stock or customer experience and implemented corrective measures with team supervisors.

Managed customer complaints and service-recovery processes, ensuring issues were resolved promptly and professionally.

Maintained daily opening and closing controls, operational checklists, quality standards and compliance procedures.

Coordinated promotional and community initiatives requiring planning across people, stock, service delivery and customer engagement.

CANDIDOAK CONCEPTS Oct 2015 - Jul 2017

Administrative Assistant

Maintained asset registers, inventory controls, reconciliations and disposal records in accordance with organizational policies and documentation standards.

Prepared procurement requisitions and verified invoices for accuracy and compliance.

Supported accurate record keeping, document control and audit readiness.

Coordinated internal communications and administrative follow-up across operational requirements.

Maintained documentation supporting accountability and traceability of organizational assets and transactions. HOGGERS LIMITED - STEERS & DEBONAIRS Mar 2014 - Aug 2015 Branch Manager

Managed daily branch operations, budgeting, controllable costs and asset tracking in a branded high-volume environment.

Supervised teams and coordinated staff deployment, training, performance management and discipline.

Monitored operational efficiency, customer experience and quality standards.

Supported stock and asset controls while maintaining accurate operational records. SAFARI PARK HOTEL Jun 2012 - Feb 2014

Food & Beverage Supervisor

Coordinated banquets, conferences and large corporate events involving service teams, vendors, inventory, invoices and asset records.

Planned operational requirements and coordinated teams and suppliers to ensure timely event execution.

Supervised service delivery, quality standards and operational follow-up in a premium hospitality environment. EARLIER EXPERIENCE

Restaurant Supervisor - Galileo Restaurant Senior Salesman - Nairobi Airport Services Service Personnel - Safari Park Hotel & Casino

EDUCATION & PROFESSIONAL QUALIFICATIONS

Bachelor's Degree in Hotel & Restaurant Management United States International University Africa (USIU-Africa) Advanced Certificate in Food & Beverage Management Kenya Utalii College

Certificate in Food & Beverage Service & Sales

Kenya Utalii College

Certificate in Information Technology

CERTIFICATION

ServSafe Food Safety Certification - National Restaurant Association Certificate No. 5944734

Training covering HACCP principles, cross-contamination prevention, personal hygiene, time-temperature control and safe food-handling procedures.

TECHNOLOGY & ADDITIONAL SKILLS

Microsoft Office Suite

POS Systems

Event Management Tools

Budgeting & Financial Reporting

Inventory & Stock Records

Operational Documentation

English - Fluent

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Japanese - Conversational

PROFESSIONAL VALUE FOR MOBILITY OPERATIONS

Proven ability to manage multiple operational functions simultaneously

Strong practical experience with inventory, assets, procurement and supplier coordination

Experienced in establishing and enforcing operational controls, checklists and procedures

Strong record of supervising teams and maintaining performance standards

Experienced in identifying operational problems and taking corrective action

Comfortable working with operational data, financial records and performance reports

Highly adaptable to new systems, processes and operational environments

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