Sales & Inventory Officer Application

RACHEL EUNICE GOMBE MWAMBUI

Phone: +*** (0-712-***-*** +254 (0-736-***-*** +254 (0-114-***-***

Email: **********@*****.***

PROFESSIONAL SUMMARY

I am a customer service, sales, and business development professional with more than 12 years of experience working with customers, supporting business operations, and helping organizations achieve their sales goals. Throughout my career in the telecommunications industry, I have built a reputation for delivering excellent customer service, understanding customer needs, and providing practical solutions that create lasting relationships.

My experience ranges from mobile phone sales and technical support to inventory management, customer complaint resolution, staff training, and branch operations. I enjoy interacting with people, solving problems, and helping customers make informed decisions that best suit their needs.

Most recently, I worked as a Business Mentor and Trainer under the KCB Foundation Business Development Services (BDS) Programme, where I coached small business owners on business planning, financial management, marketing, customer service, and sustainable business growth. Seeing entrepreneurs gain confidence and improve their businesses through practical guidance has been one of the most fulfilling experiences of my career.

I am dependable, adaptable, and quick to learn new systems. I thrive in customer-focused environments where teamwork, integrity, and excellent service are valued, and I look forward to bringing my experience and enthusiasm to an organization that values growth and customer satisfaction.

CORE SKILLS

Customer Service and Relationship Management

Sales and Business Development

Business Mentorship and Entrepreneur Training

Mobile Devices and Product Knowledge

Technical Support and Troubleshooting

Cross-selling and Upselling

Inventory and Stock Management

Cash Handling and Daily Reconciliations

Merchandising and Product Display

Market Research and Customer Insights

Complaint Handling and Conflict Resolution

Microsoft Office Suite

Email, Internet and Social Media

Fluent in English and Kiswahili

PROFESSIONAL EXPERIENCE

Business Mentor & Trainer

Capital Strategies Kenya Ltd. (In Partnership with KCB Foundation)

September 2024 – March 2025

Supported and mentored young entrepreneurs and small business owners to improve the performance and sustainability of their businesses through practical business development training.

Key Responsibilities and Achievements

Trained entrepreneurs on the Business Model Canvas and how to apply it in their businesses.

Guided business owners on budgeting, record keeping, financial planning, and cash flow management.

Helped entrepreneurs strengthen their marketing strategies, branding, and social media presence.

Conducted one-on-one mentorship sessions to identify business challenges and recommend practical solutions.

Encouraged business owners to improve customer service and build stronger customer relationships.

Supported entrepreneurs in identifying opportunities for business growth and expansion.

Sales Associate

Fones Direct Ltd.

January 2012 – june 2024

Provided customer service and sales support in a busy retail environment while helping customers choose suitable mobile devices and accessories. Also handled technical support, inventory management, and daily operational activities.

Key Responsibilities and Achievements

Assisted customers in selecting mobile phones and accessories based on their needs and budget.

Consistently achieved and exceeded monthly sales targets through excellent customer engagement.

Built lasting relationships with customers, resulting in repeat business and referrals.

Configured new mobile devices, installed applications, transferred customer data, and resolved software and hardware issues.

Explained product features clearly, helping customers make informed purchasing decisions.

Managed stock receiving, stock control, and inventory reconciliation.

Processed customer repairs and followed up to ensure timely resolution.

Handled daily cash transactions, reconciliations, and banking procedures accurately.

Assisted with merchandising and maintaining attractive product displays.

Supported the onboarding and training of new team members on products, systems, and customer service standards.

Technical Support Personnel

Ministry of Immigration – Wundanyi, Taita Taveta County

March 2011 – June 2012

Provided administrative and technical support while ensuring efficient service delivery to members of the public.

Key Responsibilities and Achievements

Assisted clients with inquiries regarding immigration services and documentation.

Processed incoming and outgoing correspondence accurately and efficiently.

Maintained organized records and updated files to support smooth office operations.

Assisted in resolving customer concerns professionally and courteously.

Contributed to reducing customer waiting time by processing requests efficiently.

Supported day-to-day administrative and technical office functions.

EDUCATION

Bachelor of Science in Information Technology

Jomo Kenyatta University of Agriculture and Technology (JKUAT)

2007 – 2010

Kenya Certificate of Secondary Education (KCSE)

Mwasere Girls Secondary School

2002 – 2005

PERSONAL STRENGTHS

Excellent communication and interpersonal skills

Passionate about delivering exceptional customer service

Strong organizational and time management skills

Team player with a positive attitude

Quick learner who adapts easily to new environments

Honest, dependable, and self-motivated

Strong analytical and problem-solving abilities

Committed to continuous learning and professional growth

INTERESTS

Community service and volunteer work

Exploring emerging technologies and ICT trends

Reading personal development and business literature

Travelling and experiencing different cultures

REFERENCES

Mrs. Susan Mwikali Peters

Programme Officer

Capital Strategies Kenya Ltd.

Email: *****@*****************.**.**

Tel: +254-***-***-*** +254-***-***-***

Mr. Vishal

Administrator

Fones Direct Ltd.

Email: *****@**********.***

Tel: +254-***-***-*** +254-***-***-***

Mr. Zablon S. Mabita

District Civil Registrar

Civil Registration Department – Wundanyi

Tel: +254-***-***-*** +254-***-***-***

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