Customer Service Manager & Operations
Resume:
Hannah Ash
CUSTOMER S E RVICE
Details
Holly Springs 38635
United States
*************@*****.***
DRIVING L I CENSE
801695574
DATE / P L ACE OF B I RTH
Memphis Tennessee
Areas of Expertise
Customer service
Reception & phone support
Microsoft Office (Word, Excel)
Payroll & cash handling
Links
Linked in
Languages
English
Professional Summary
Customer-focused manager with experience in retail and events, delivering courteous service, phone support, scheduling, and payroll support. Recognized with Customer Appreciation and Best Customer Service awards at J Bar B Rodeo, and trained in medical office technology, customer service, Excel, and Word. Professional Experience
Manager, J Bar B Rodeo Company, Holly Springs
AUG 2 0 2 2 — PRESENT
Oversee daily operations for a customer-facing rodeo business, coordinating livestock transport, event setup, and rider judging while serving as a key point of contact for staff and event participants.
• Manage event-day logistics and team responsibilities to keep operations organized and on schedule.
• Coordinate livestock movement and rider evaluation while maintaining safety and professionalism.
• Support customer-facing event needs by resolving issues quickly and ensuring a positive attendee experience.
Manager, Cousins Shell, Holly Springs
S E P T 2 0 1 9 — AUG 2 0 2 2
Managed day-to-day convenience store operations, supporting employees, payroll, and customer service in a fast-paced retail environment.
• Supervised staff and handled routine operational needs to keep the location running smoothly.
• Processed payroll and maintained accuracy with daily business tasks and records.
• Delivered courteous customer service and resolved issues efficiently to support a positive store experience.
Education
Postsecondary Certificate in Medical Office Technology, Northwest Mississippi Community College, Senatobia, Mississippi MAY 2 0 2 1 — MAY 2 0 2 3
Completed coursework in Medical Office Terminology I and II, Business Math, Accounting, Customer Service, and Excel. Gained office support and front-desk skills applicable to customer-facing roles.
Technical Proficiencies
Phone representative:
Customer service :
Sales:
Medical office
technology:
Medical office
terminology:
References
Jerry C Bolden from J Bar B Rodeo Company
**********@*****.*** 662-***-****
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