Hotel Operations & Executive Hospitality Administration

RICHARD BRAN NOGUEIRA CARDOSO

PITTSBURGH, ALLEGHENY COUNTY, PA 15222

PHONE: +1-412-***-****

EMAIL: ****************@*******.***

Languages: Portuguese (Native) English (Advanced) Spanish (Intermediate) French

(Basic) German (Basic) Italian (Basic)

PROFESSIONAL PROFILE

Hospitality professional with 30+ years of experience in service delivery and customer service, including hotel front oƯice, night audit, concierge/bell services, banquets/events support, and administrative/management functions. Skilled in financing and accounting support, operational audits, compliance, and quality systems, including ISO 9000 and ISO 14000. Proven ability to improve performance, strengthen audit accuracy, and support hotel competitiveness through process optimization and data-driven improvements.

TARGET AREAS

Hotel Management Customer Service Night Audit Audit & Accounting Support Administrative Assistant Management Support Financial Assistance CORE SKILLS

• Team leadership, recruiting, and training

• Check-in / check-out procedures

• Night Audit operations and daily reporting support

• Operational audits and performance/progress assessment methods

• Accounting and administrative support (revenues, billing, purchases, shifts)

• Tax planning support (contingency calculations)

• Development of audit methods and accuracy improvement tools

• Knowledge of laws and regulations and practical application

• ISO 9000 & ISO 14000 quality program implementation

• Guest service coordination and event room readiness

• Proficient with Microsoft OƯice (Word, Excel, PowerPoint, Outlook) and Access; Windows

Wyndham Garden Pittsburgh Airport — Night Audit / Events Coordinator / Driver/ Submanager

Feb 2020 (Disabled due to recurrent lung disease)

Additional note: July 2017 – Feb 2020; Sub General Management assumed in Feb 2018.

• Performed Night Audit and ensured accurate end-of-day operational reconciliation

• Prepared rooms for events and supported event readiness

• Transferred guests to/from the hotel and the airport

• Cleaned and supported general areas; assisted with breakfast and daily operations

• Supported the Assistant General Manager and day-to-day management activities Days Inn Pittsburgh — Night Auditor / Concierge / Occasional Chef de Cuisine Jul 2016 – Jul 2017

• Completed Night Audit duties and maintained common areas

• Prepared breakfast and supported opening-day operations

• Provided concierge services and assisted guests with needs and requests

• Occasionally supported kitchen responsibilities as required Omni William Penn Hotel (Pittsburgh) — Bellman

Jun 2015 – Jul 2016

• Assisted guests with luggage and provided general information

• Shared guidance about cultural events and local options

• Responsible for transferring guests between the hotel and the airport Bellagio Pizza (Pittsburgh) — Delivery & Telephone Attendant Sep 2013 – Jun 2016

• Took phone orders and ensured order accuracy

• Delivered orders to customers’ homes eƯiciently and professionally Mansions on Fifth (Pittsburgh) — Night Auditor / Night Room Attendant / Event Waiter Sheraton Station Square Hotel (Pittsburgh) — Banquets Service / Waiter / Bartender May 2010 – Jun 2013

• Prepared halls for commercial meetings, weddings, and congresses (up to 1,500 attendees)

• Supported banquet service delivery and guest satisfaction

• Served as waiter/bartender when assigned

Hotel Ibis (Piracicaba, Brazil) — Front OƯice Assistant / Night Auditor (Training Support) Aug 2006 – Jul 2008

• Supported front oƯice operations and guest service

• Assisted with training the hotel operations team

• Provided accounting-related support

Esplanada Hotel Ltda (Piracicaba, Brazil) — General Manager Oct 2003 – Jun 2006

• Responsible for all company operations, including accounting, revenues, billing, purchases, and shift scheduling

• Implemented process updates and contributed to hotel refurbishment

• Led management improvements to increase operational eƯectiveness and market competitiveness

ACHIEVEMENTS

• Created new performance and progress assessment methods for company operations

• Implemented operational updating processes and led hotel management reform, improving competitiveness in the Piracicaba market

• Developed auditing improvement and accuracy methods

• Created instructional handouts to train staƯ on preparing audit reports

• Upgraded hotel software to better meet operational needs and store more revenue/occupancy data

• Installed recycling systems in several hotels

• Gained training and experience in various countries/contexts, including France, Holland, Hungary, and others

EDUCATION & TRAINING

• MBA – Financial Administration for Executives 2008 – 2009

• Bachelor’s Degree – Hotel Management and Administration 1993 - 1997

• Windows / Microsoft Word / Excel / PowerPoint / Outlook / Access SENAC 1996

• Machining and Technical Design SENAC 1984

ADDITIONAL PROJECT

• Outlined the franchise system for “Aferitec Calibrações”, planned for nationwide implementation in Brazil

PERSONAL REFERENCES (or “References available upon request” if you prefer)

1. Stela Marisa Cerignoni — Financial Analyst, Delphi Powertrai

+55-19-342*-**** Fax: +55-19-342*-**** Cell: +55-19-810*-**** 2. Phaedra PiƯer Morato do Nascimento — Events Assistant, Grande Hotel Águas de São Pedro

+55-19-348*-**** Fax: +55-19-348*-**** Cell: +55-19-819*-**** 3. Elke Jurandy Bran Nogueira Cardoso — Senior Professor, Universidade de São Paulo

(Post-graduation advisor – ESALQ-USP)

+55-19-341*-**** Fax: +55-19-341*-**** Cell: +55-19-918*-**** 4. Fátima Rossetto — Leadership Development Director, DBM Brasil Consultacy and Projects

+55-11-550*-**** Fax: +55-11-550*-**** Cell: +55-11-733*****

Contact this candidate