Experienced Program Support & Educator

ELOISA MARIE RODRIGUEZ

*** ***** ****** ****** • Aurora, Colorado 80017 • 720-***-**** • ********@*****.*** PROFESSIONAL SUMMARY

Experienced and dependable professional with more than 20 years of experience working with the public in education, university programs, retail, and customer service. Bachelor's degree in Behavioral Science with a minor in Early Childhood Education and a Colorado Professional Teaching License. Strong communication, interpersonal, organizational, and problem-solving skills. Experienced in assisting people from diverse backgrounds, managing multiple priorities, resolving concerns, maintaining accurate records, and handling sensitive information with professionalism and discretion. CORE SKILLS

• Customer Service & Client Relations • Reception & Front Desk Support • Professional Communication

• Telephone & In-Person Communication • Organization & Multitasking • Scheduling & Time Management

• Problem Solving & Conflict Resolution • Active Listening • Record Keeping & Documentation

• Confidentiality & Professionalism • Cash Handling & POS Systems • Computer & Technology Skills PROFESSIONAL EXPERIENCE

University of Colorado — Colorado

Program Support 2013–2017

• Provided professional and compassionate support to young women participating in a university program.

• Built trusting relationships through active listening, empathy, and respectful communication.

• Responded to questions and concerns and assisted participants with program needs.

• Maintained accurate records and handled sensitive information with discretion and confidentiality. Denver Public Schools — Denver, CO

Teacher 2001–2013

• Communicated daily with students, parents, colleagues, administrators, and community members.

• Managed multiple priorities, schedules, records, and deadlines in a busy professional environment.

• Handled challenging situations calmly and professionally while working toward effective solutions.

• Maintained accurate documentation and confidential records; used technology for communication and organization. ELOISA MARIE RODRIGUEZ

PROFESSIONAL EXPERIENCE — CONTINUED

JCPenney — Colorado

Sales Associate July 2016–December 2016

• Welcomed customers and provided courteous, personalized assistance.

• Answered customer questions, helped locate products, processed purchases, and handled transactions accurately.

• Responded professionally to customer concerns and maintained an organized sales environment. Starbucks — Colorado

Barista / Customer Service October 2015–July 2016

• Greeted customers and provided friendly, efficient service in a fast-paced environment.

• Took orders, processed payments, handled cash and POS transactions, and responded professionally to customer concerns.

• Worked effectively as part of a team and maintained a clean, organized, welcoming environment. Substitute Teacher — Colorado

Substitute Teacher

• Adapted quickly to different schools, staff, schedules, and responsibilities.

• Communicated professionally with school personnel and students; demonstrated reliability, flexibility, and strong interpersonal skills.

McDonald's — Colorado

Customer Service / Crew Member

• Provided courteous service in a busy, fast-paced environment.

• Took orders, processed transactions, worked closely with team members, and followed workplace procedures. EDUCATION

Bachelor's Degree in Behavioral Science • Minor in Early Childhood Education Metropolitan State University of Denver — Denver, CO PROFESSIONAL LICENSE

Colorado Professional Teaching License

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