Agile IT/Insurance Software Analyst
Resume:
Cincinnati, OH *****
Phone
**********@*****.***
Deanna R Hauser
Objective
To obtain a position in a positive work environment that will allow me to utilize my skills as a IT/Insurance Business Professional and enable me to further my knowledge and sharpen current skills.
Education
Jan 2004-May 2007 Xavier University Cincinnati, OH
Bachelor of Arts/Minor in Business
Nov 1999-Aug 2003 Cincinnati State College Cincinnati, OH
Associate in Marketing Management
March 2015-Present Cincinnati Financial Corporation Fairfield, OH
Agile DEV Team Member/Software Analyst
Work closely with Product Team to understand and prioritize product backlog items
Work side by side with Business Analysts and Developers to understand scope of priorities
Prepare and test rating system for upcoming amendments and updates
Troubleshoot problem areas that are not working properly and work with Core Development to resolve issues – Crate Defect backog
Create test plans to help identify defects accurately
Regression Test Prep and Testing
Automation Testing
September 2014-March 2015 USI Insurance Cincinnati, OH
VIP Personal Lines Account Manager
Manage and service high net worth clientele with excelled customer service
Assist insureds’ in understanding coverage as well as on possible future desired coverage
Handle claim process on behalf of insured
Remarket current insureds’ to more competitive company if necessary
Quote and issue new business
March 2014-September 2014 Preferred Protectors Agency Fairfield, OH
Licensed Customer Service Agent
Assist property and casualty clients in obtaining best possible insurance rate while maintaining proper coverages’ specifically designed for each customers’ individual needs
Accounting duties that include remitting payments to carriers and balancing daily deposits and receipts within our agency
Assist customers’ with change and claim processes
Responsible for issuing new business and expediting renewals/cancellations
March 2012-March 2014 Risksource Inc W. Chester, OH
Licensed Account Executive/Commercial Lines
Manage commercial accounts by processing certificates of insurance, endorsements, renewals and claim reports
Provide clarification on coverage’s and accounting issues and resolve any issues that may arise
Create and implement plans of efficiency, accuracy and superior customer service techniques
May 1999-March 2012 Schiff Insurance Agency Fairfield, OH
Licensed Personal Lines Account Manager
Assist insurance agents with commercial and personal lines new business quotes, changes and renewal process
Work with property and casualty customers on a daily basis providing them with clarification on their insurance policies, billing inquires and claims issues
Quote, issue and renew active customer policies, process endorsement requests and assist with claim process by taking information from insured and reporting to company, accounting issues, cancellations
Obtained Certificate in General Insurance (INS) and Associate in Personal Insurance (API)
Professional Skills
Current Certifications
Current Organizations
Experience with high performing Dev Team, Strong written and oral/communication skills, time management and organizational skills, ability to meet deadlines efficiently and accurately, ability to learn quickly, problem-solving and decision making skills, computer skills which include Microsoft Office,The Agency Manager(TAM), Worksite Marketing Manager, Sagitta, Quality Center and Integrity Client 10.6, SQL,Thirty-Four,Spiraplan, ability to communicate effectively with others through email, internet and multi media, ability to adapt to
Property & Casualty Agent License, Associate in Personal Insurance(API), Associate in General Insurance(AINS), Certified Tester Foundation Level(CTFL)
Toastmasters International
References
Upon Request
Contact this candidate