CNA & Customer Service Representative
Resume:
Rachel Cruz
Minden, NV *****
*************@*****.***
Professional Summary
Interested in securing a challenging and educational position in a progressive and professional organization.
Authorized to work in the US for any employer
Work Experience
PNA 1
Rusk State Hospital-Rusk, TX
September 2019 to Present
Assist with activities of daily living like bathing, dressing, eating, and toileting. Observe patient behavior, mood, and physical condition, reporting changes to nursing staff and documenting observations.
Participate in group therapy sessions, recreational activities, and other therapeutic programs to promote patient well-being.
Perform tasks like taking vital signs, measuring height and weight, and assisting with medication administration under the direction of a nurse.
Ensure a safe and clean environment for patients and staff, and monitor patients for signs of distress or agitation, potentially intervening in crisis situations. Communicate effectively with patients, staff, and other healthcare professionals to promote a positive and supportive environment.
Other Duties:
May assist with transporting patients, delivering supplies, and maintaining patient records. Customer Service Representative
MMC Group-Rusk, TX
September 2022 to October 2024
Answer general, inbound, customer service calls for individuals seeking to obtain government benefits. Customer Service Representative
ROI Call Center Solutions-Rusk, TX
July 2021 to July 2022
Respond to customer phone calls.
Handle operational issues such as lost card and replacement card. Take order over the phone through Walmart.com
Answer any questions about OTC and Healthy food benefits. Purchasing Agent
United Electrical Services-Minden, NV
September 2018 to January 2019
Prepares purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items; obtaining approval from requisitioning department. Obtains purchased items by forwarding orders to
suppliers; monitoring and expediting orders
Front Desk Admin
Flocchini Family Provisions-Carson City, NV
August 2017 to August 2018
Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto
tapes or disks for subsequent entry, using keyboards or scanners. Compare data with source documents, or re-enter
data in verification format to detect errors. Select materials needed to complete work assignments. Education
GED
Alvin High School-Alvin, TX
August 1996 to May 1999
Skills
• Telecommunication
• Hospital Experience
• Technical support
• Help desk
• HIPAA
• Customer support
• Dispatching
• Filing
• Mail Room
• Reliability
• Front desk
• English
• Shipping Receiving
• Mail Sorting
• Flexibility
• Sorting
• Typing
• Purchasing
• Windows
• Customer service
• Problem-solving
• Search engines
• Data collection
• Team Work
• Clerical experience
• Order entry
• Mail Clerk
• Data Entry
• SharePoint
Certifications and Licenses
Driver's License
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