CSR/Sales Agent

Michael Piontkowski

Liverpool, NY ***** +1-315-***-**** ********************@*****.***

Willing to relocate to: Liverpool, NY

Work Experience

Licensed Agent

Craig agency Syracuse, NY

August 2025 to December 2025

• Maintained accurate and organized client records, utilizing CRM systems to track interactions, policy details, and client preferences

• Provided exceptional customer service by promptly addressing client inquiries, resolving issues, and ensuring overall satisfaction with insurance coverage

Website Manager and Social media marketing

AMP SOLUTIONS Liverpool, NY

December 2022 to December 2025

Owner of an e commerce business. Online sales merchant with current resale of liquidation discounted products and drop shipping business model. Promotions and advertising primarly on social media platforms. Licensed Sales Producer

Allstate Insurance Liverpool, NY

July 2024 to August 2025

• Developed and delivered persuasive sales presentations to potential clients, effectively highlighting the benefits of insurance products

• Built strong relationships with clients through effective communication and personalized service

• Participated in regular training sessions to enhance product knowledge and improve sales techniques Rideshare Driver

Lyft Inc. Syracuse, NY

March 2023 to January 2024

5 star customer service, pick up people and drive them to drop off location. Cherry Picker/Forklift Operator

RITE AID DISTRIBUTION SUPPLY CHAIN & LOGISTICS Liverpool, NY April 2022 to March 2023

Transport freight from docks to warehouse location. Manager David Foster 315-***-**** Forklift Operator

Chep Services Northeast East Syracuse, NY

January 2020 to March 2021

Load pallets on to trailers. Assistant Manager Arafat Wahdan 315-***-**** Automotive Technician

Lowery Brothers Chrysler Jeep Syracuse, NY

January 2002 to January 2005

Automotive repairs Manager Tom Zani

Education

Paralegal Studies (Certificate)

Blackstone career institute Duryea, PA

January 2014 to January 2015

Automotive Technology (Certificate)

Daimler Chrysler training academy Syracuse, NY

January 2004 to January 2005

GED

Syracuse High School Syracuse, NY

January 2002 to January 2003

Upper secondary education

High school diploma or GED

Skills

Social media marketing Billing issue inquiries Customer inquiry handling Microsoft Excel Insurance renewal reminders Consultative selling Project management software Social media management Presentation creation Homeowners insurance knowledge Proposal software Record keeping Client education/training Client referrals Customer relationship building Small insurance brokerages experience Deal closing Upselling Management Litigation Mobile devices Phone etiquette Insurance policy presentations Outbound sales Restaurant experience Productivity software Microsoft Outlook Sales pipeline management Legal research Client relationship development Paralegal Google Suite Manufacturing company experience Pipelining (sales skills) Lead generation Writing skills Auto insurance sales Property casualty insurance Managing client accounts CRM system proficiency Attention to detail Sales intelligence tools Social media platforms Direct mail Negotiation Competitive analysis Remote (as sales environment) Front desk Conducting sales calls Providing product information Technical Proficiency Adobe InDesign Operating systems Identifying new business opportunities Communication skills Client follow-up Insurance claims assistance Data entry Customer service Insurance policy review Adobe Acrobat Cold calling Auto insurance knowledge Property management Partnership strategy Computer operation Phone communication Driving Needs-based selling Insurance issue resolution Interpersonal skills Office experience Customer acquisition Administrative experience Sales revenue Forecasting Value-based selling Westlaw Hotel experience Sales analysis Achieving sales targets Customer engagement Sales negotiation Independent insurance agency experience VoIP Technical product development collaboration with sales Direct sales Client communication management Typing Time management Case management Multitasking Presentation software Guest services Coordinating with insurance clients Digital marketing Video conferencing software Legal drafting Automotive insurance products Telemarketing Dealership experience Technical support Spreadsheets Lexis-Nexis Project management CRM software Basic math Marketing Large insurance company experience Sales management systems proficiency Email marketing software E-commerce Online marketing English Closing sales Multifamily properties Email marketing Handling customer inquiries Computer skills Property leasing Budgeting Public relations Research Home insurance sales Microsoft Powerpoint Analysis skills Computer literacy Managing customer accounts Telecommunication Insurance regulation Customer relationship management Leadership Outside sales Organizational skills Cross-selling Teamwork Microsoft Office Hospitality Inside sales Solution selling approach Order picking Zoom SEO Sales data analysis Sales Customer communication Customer retention Casualty insurance experience Account management Professional networking Insurance agencies Prospecting Microsoft Word Client interaction via phone calls E-signature software Challenger selling Insurance sales In-person customer service Windows Supervising experience Certifications and Licenses

Paralegal Certificate

January 2015 to Present

Class E

Chauffeur's Permit

Pallet Jack Certification

Forklift Certification

Insurance Producer License

July 2024 to July 2026

Personal Lines

Driver's License

October 2020 to July 2025

Property & Casualty License

Personal Lines License

Additional Information

Authorized to work in the US for any employer

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