Customer Service & Call Center Leader

Brandi blue

Ocala, FL ***** +1-352-***-**** **************@******.***

Professional summary

Love working with others and helping others also to achieve greatness. Authorized to work in the US for any employer

Work experience

Call Center Agent

SMART consumer solutions 2121 sw 19th Ave. rd.

August 2026 to Present

Inbound call center

Customer service first and foremost

Campaign “pure talk” New cellphone service

Resolving customer issues or concerns, and our amazing questions and being knowledgeable in aiding the customer Uber Eats Driver

UberEATS Ocala, FL

June 2022 to Present

Doordash Driver

DoorDash Ocala, FL

March 2020 to Present

Team Leader

7 eleven Ocala, FL

April 2025 to June 2026

Customer service, interacting and building report with our customers temp. food & multiple other items throughout the store assist with all store functions cycle counts count registers -- end of day Lottery cleaning stocking inside/outside facilities

Team Leader

7 eleven Ocala, FL

April 2025 to June 2026

Customer service, interacting and building report with our customers temp. food & multiple other items throughout the store assist with all store functions

cycle counts

count registers -- end of day

Lottery

cleaning

stocking

inside/outside facilities

Team Supervisor

Wawa Ocala, FL

March 2024 to April 2025

Temps, fsra walks, sales floor, deli, sizzli, beverage, register, facilities, guiding others, running shifts solo as mgr. on duty, doing morning, afternoon & evening drops for next shift, customer ratification, checking on vendors, overrides, refunds etc

Team Supervisor

Wawa-Ocala FL

March 2024 to April 2025

Temps, fsra walks, sales floor, deli, sizzli, beverage, register, facilities, guiding others, running shifts solo as mgr. on duty, doing morning, afternoon & evening drops for next shift, customer ratification, checking on vendors, overrides, refunds etc

Customer Service Associate

Wawa Ocala, FL

August 2020 to April 2025

Customer service

Stocking

Cleaning

Sales floor

Register

Preparing and making the breakfast Sizzle,beverage,deli Morning, Team Supervisor

Wawa Ocala, FL

April 2020 to April 2025

Lead Customer Service Associate

Wawa Ocala, FL

December 2023 to March 2024

Leading by example and helping others to excel in many areas Lead Customer Service Associate

Wawa-Ocala FL

December 2023 to March 2024

Leading by example and helping others to excel in many areas Direct Support Professional

May Institute-Mashpee MA

June 2020 to February 2021

Working with and assisting with individuals who are amazing & very intelligent. The individuals have various disabilities such as autism spectrum, acquired burn injury, traumatic brain injury, down syndrome and much more. I aide the individuals with becoming independent & enjoying life too its fullest. Assisting with day to day activities, preparing meals, providing one on one support, assisting clients to shower, transferring from chair Direct Support Professional

May Institute Mashpee, MA

June 2020 to February 2021

Working with and assisting with individuals who are amazing & very intelligent. The individuals have various disabilities such as autism spectrum, acquired burn injury, traumatic brain injury, down syndrome and much more.

I aide the individuals with becoming independent & enjoying life too its fullest. Assisting with day to day activities, preparing meals, providing one on one support, assisting clients to shower, transferring from chair

Direct Support Professional

May Institute-Mashpee MA

June 2020 to February 2021

Working with and assisting with individuals who are amazing & very intelligent. The individuals have various disabilities such as autism spectrum, acquired burn injury, traumatic brain injury, down syndrome and much more.

I aide the individuals with becoming independent & enjoying life too its fullest. Assisting with day to day activities, preparing meals, providing one on one support, assisting clients to shower, transferring from chair

Customer Service Associate

Wawa-Ocala FL

August 2020 to August 2020

Customer service Stocking Cleaning Sales floor Register Preparing and making the breakfast Sizzle,beverage,deli Morning, Customer Service Associate

Wawa-Ocala FL

August 2020 to August 2020

Customer service

Stocking

Cleaning

Sales floor

Register

Preparing and making the breakfast Sizzle,beverage,deli Morning,

Direct Support Professional

RHA Health Services Ocala, FL

June 2020 to July 2020

I left Due to Covid hit all of the residents and coworkers and I was taking care of my stepmother who is uncompromisable and on oxygen so I had to leave the job Working with Intellectual developmentally disabled individuals Showering residents Helping maintain independence Meal preparation One on ones Direct Support Professional

RHA Health Services Ocala, FL

June 2020 to July 2020

I left Due to Covid hit all of the residents and coworkers and I was taking care of my stepmother who is uncompromisable and on oxygen so I had to leave the job

Working with Intellectual developmentally disabled individuals Showering residents

Helping maintain independence

Meal preparation

One on ones

Customer Service Representative

best buy geek squad call center Ocala, FL

January 2020 to May 2020

answering and aiding cx's of all ages and needs with all things electronic, made appts, called cx's back, remoted into cx's computer to assisted and teach them how to do things they were acquiring about.handled refunds, in-store and in-home appointments were also made, the cx's(customer's) always came first and foremost Residential Counselor

Kennedy-Donovan Center, Inc Foxborough, MA

February 2018 to June 2019

Assisting with day to day activities, preparing meals, providing one on one support, assisting clients to shower, transferring from chair to bed and visa versa, taking clients to appointments, working various shifts, passing medications to clients as I am certified to pass medications until september 2020. Advocate/Volunteer

Myself Cape Cod, MA

August 1991 to June 2019

I've advocated for the homeless, veterans, welfare, health insurance for those who don't have it, housing everywhere in and outside of Massachusetts, social security applications for those with disabilities and who need ssi/ssdi/Medicare/mass health health insurance. I've done all of these things because I enjoy helping others Advocate/Volunteer

Myself Cape Cod, MA

August 1991 to June 2019

I've advocated for the homeless, veterans, welfare, health insurance for those who don't have it, housing everywhere in and outside of Massachusetts, social security applications for those with disabilities and who need ssi/ssdi/Medicare/mass health health insurance.

I've done all of these things because I enjoy helping others Cashier/Customer Service

Stop and Shop Supermarket East Sandwich, MA

August 2017 to January 2018

Customer service, scan customers items, clean, stock, open, close, Cashier/Customer Service

Stop and Shop Supermarket-East Sandwich MA

August 2017 to January 2018

Customer service, scan customers items, clean, stock, open, close, Assistant Manager

Speedway LLC-Sandwich MA

November 2016 to July 2017

open/close, scheduling, checking gas levels, customer service, ordering supplies for the store Enjoy every minute of each day as well as the customers that came into my store Assistant Manager

Speedway LLC Sandwich, MA

November 2016 to July 2017

open/close, scheduling, checking gas levels, customer service, ordering supplies for the store Enjoy every minute of each day as well as the customers that came into my store Assistant Manager

Speedway LLC-Sandwich MA

November 2016 to July 2017

open/close, scheduling, checking gas levels, customer service, ordering supplies for the store Enjoy every minute of each day as well as the customers that came into my store Cashier and Customer Service

Stop and Shop Supermarket Sandwich, MA

July 2016 to March 2017

assisted customers to help find items they needed and were unable to find, scanned food orders, bagged groceries, customer service always with a smile

Cashier and Customer Service

Stop and Shop Supermarket-Sandwich MA

July 2016 to March 2017

assisted customers to help find items they needed and were unable to find, scanned food orders, bagged groceries, customer service always with a smile

Assistant Manager

Speedway CSR-East Sandwich East Sandwich, MA

July 2014 to October 2015

Housekeeper

Assistant Manager

Speedway CSR-East Sandwich East Sandwich, MA

July 2014 to October 2015

Housekeeper

orleans motel MA

September 2008 to May 2009

Cleaned rooms, did turnovers, washed the laundry, dried and folded the laundry as well. Worked all shifts. Met a lot of wonderful people from many different states.

Housekeeper

orleans motel Orleans, MA

September 2008 to May 2009

Cleaned rooms, did turnovers, washed the laundry, dried and folded the laundry as well. Worked all shifts. Met a lot of wonderful people from many different states. Waitress/Hostess/Cashier

Friendly's Cape Cod, MA

October 2003 to June 2006

took customers orders, served customers their food and/or ice cream, opened/closed the restaurant, hosted, and cashier it was great putting smiles on customers faces Waitress/Hostess/Cashier

Friendly's-Cape Cod MA

October 2003 to June 2006

took customers orders, served customers their food and/or ice cream, opened/closed the restaurant, hosted, and cashier it was great putting smiles on customers faces

Assistant Manager

Cumberland Farms West Harwich, MA

September 2001 to July 2002

opening/closing, customer service, scheduling, placing orders for merchandise for the store, aiding the manager in all areas of management.refunds, checking gas levels, reports, and more Owner

Cleaning Business Brewster, MA

May 1996 to February 1998

I cleaned the homes thoroughly, cleaned and washed windows, cleaned the bathroom, etc. Big, small sized homes. Scheduled all of my own appointments

Owner

Cleaning Business Brewster, MA

May 1996 to February 1998

I cleaned the homes thoroughly, cleaned and washed windows, cleaned the bathroom, etc. Big, small sized homes. Scheduled all of my own appointments

Front Desk Clerk

harbor hotel Hyannis, MA

October 1995 to July 1996

Taking and making reservations, checking in/out visitors, open, close, accepting forms of payment, assisting on occasion work cleaning the rooms and assisting house keeping with the turnovers in the rooms. Front Desk Clerk

harbor hotel Hyannis, MA

October 1995 to July 1996

Taking and making reservations, checking in/out visitors, open, close, accepting forms of payment, assisting on occasion work cleaning the rooms and assisting house keeping with the turnovers in the rooms. Head Cashier

The Home Depot Hyannis, MA

October 1993 to November 1994

I was one of the first 10 employees to open the store from the ground up. Opening, closing, assisting fellow associates with any questions and assisting in customer service. Learning different areas, returns, voids, overrides, self- check out machines.

Head Cashier

The Home Depot Hyannis, MA

October 1993 to November 1994

I was one of the first 10 employees to open the store from the ground up. Opening, closing, assisting fellow associates with any questions and assisting in customer service. Learning different areas, returns, voids, overrides, self- check out machines. Outbound Call Center Representative

bell atlantic home phone services Hyannis, MA

January 1991 to April 1992

answer multiple calls regarding upgrades to their landline/ home phone services and/or plans calling customers back and doing follow up calls in an office setting offering various package deals to help the customers with the deals they were most comfortable with and we never pushed after hearing the word No at any time. Outbound Call Center Representative

bell atlantic home phone services Hyannis, MA

January 1991 to April 1992

answer multiple calls regarding upgrades to their landline/ home phone services and/or plans calling customers back and doing follow up calls in an office setting offering various package deals to help the customers with the deals they were most comfortable with and we never pushed after hearing the word No at any time.

Assistant Manager

Speedway CSR East Sandwich, MA

Education

Computer Science

Everest University-South Orlando Remote

July 2011 to May 2014

Computer Science (college)

Everest University-South Orlando Remote

July 2011 to May 2014

High school diploma or GED

Cape Cod Community College Hyannis, MA

January 2011 to June 2011

Skills

Greeting customers Writing skills Weight handling in the workplace Cash register operations Active listening Food Preparation Customer engagement Google Sheets Load securement Managing clients in a customer support role Retail merchandising procedures Delivery driver experience Microsoft PowerPoint Food and beverage industry expertise Cash handling Consultative selling Delivery detail verification Computer skills Microsoft Teams Microsoft Office Microsoft Word Patient interaction Office experience Phone etiquette Email customer support Customer returns handling Customer service Conflict de-escalation Management Direct patient care Objection handling (sales technique) Driver communication tools Report preparation Task assignment Desktop applications POS Laundry Employment & labor law Microsoft Excel Decision making Personal protective equipment (PPE) adherence Project management Staff supervision Caregiving Computer Skills (5 years) Guest relations Convenience store experience Retail sales transactions Operator switchboards Restaurant management Retail sales - Retail sales experience (6–10 years) Planogram implementation Achieving sales targets Outbound calling Retail sales - Retail sales experience (6–10 years) Microsoft Office (1 year) Google Forms Phone canvassing Basic math Gmail Working with individuals with disabilities Vital Signs Employee relationship building Retail customer service procedures Senior leadership Organizational skills SUV driving Google Docs Making change Assistant manager experience Leading team collaboration initiatives Hospital experience Home & community care experience Teamwork Typing Sales Serving Supervising experience Scheduling Working with individuals with autism Retail management Medication administration Clothing store experience Home Care Filing Team development Computer operation Medical Terminology Autism Experience Developmental Disabilities Experience Office phone management Customer inquiry handling Balancing cash drawers Cash register Client rapport building Compactors Client interaction via phone calls Opening bank accounts Meal Preparation Working with individuals with developmental disabilities Computer literacy Time management Stakeholder relationship building In-person customer service Safety equipment Mobile devices Care plans Retail store experience Minivan driving Microsoft Outlook Phone communication Cleaning Prospecting Leadership Customer relationship building Retail industry sales team management Inside sales Customer interaction during outreach Depositing cash Management experience within retail industry Managing retail teams Windows Delegation Team management Workflow management (operations management method) Residential Cleaning Conflict management General management Patient Care Customer communication Individual consumer customer service Telephone systems Retail math Communication skills Cross-functional communication Hospitality management Suggestive selling Route driving Links

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Certifications and licenses

CPR Certification

First Aid Certification

Food Handler Certification

April 2024 to April 2029

Driver's License

August 2019 to October 2027

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