Remote Online Chat Moderator & Client Support

MANDY NYONI

REMOTE ADMINISTRATIVE & CLIENT SUPPORT PROFESSIONAL

Smiths Falls, ON 343-***-**** ******@****.** PROFILE

Organized and dependable professional with 15+ years of experience in administration, client support, healthcare operations, and team coordination. Proven remote-work experience managing high volumes of communication, confidential records, scheduling, and follow-up. Strong communicator who works independently, learns systems quickly, and keeps day-to-day operations organized. CORE SKILLS

Administrative Support • Client Support • Calendar & Appointment Management • Email Communication • Data Entry • Document Management • CRM & EMR Systems • Google Workspace • Microsoft Office • Zoom • Slack • Workflow Coordination

PROFESSIONAL EXPERIENCE

Clinic Operations & Patient Support Coordinator

Central Ottawa Family Medicine Associates & Appletree Medical Centre Ottawa, ON

• Coordinated appointments, referrals, documentation, and communication across multiple providers.

• Managed confidential client information and maintained accurate electronic records.

• Supported high-volume daily operations while balancing changing priorities and deadlines.

• Served as a primary point of contact between patients, providers, and external partners. Patient Support Specialist - Remote

Record Storage & Retrieval Services Remote, ON Sept 2019 - July 2024

• Supported 150+ patients daily through phone and electronic communication, records requests, scheduling, and follow-up.

• Maintained accurate electronic records and handled confidential documentation with care.

• Worked independently while collaborating remotely with internal teams and external partners.

• Resolved client inquiries efficiently while maintaining responsive, professional service. Sales Development Manager

Stryker Corp Toronto, ON March 2013 - May 2019

• Managed client relationships, reporting, team coordination, and regional priorities.

• Recruited, onboarded, and supported team members while tracking performance for leadership.

• Coordinated projects and communication across internal teams in a fast-paced environment. Implementation Advisor

Canadian Red Cross Ottawa, ON May 2012 - Sept 2016

• Coordinated training schedules, documentation, communications, and implementation activities.

• Created process guides and supported teams during new system and workflow rollouts.

• Coordinated stakeholders and troubleshooting support to keep projects moving. EDUCATION & CERTIFICATIONS

Education: Data Science - IBM, 2024 • Medical Transcription - Stratford Career Institute, 2020 • Biopharmaceutical Science - University of Ottawa, 2011

Certifications: Scrum Master • Google Project Management • Google Workspace Admin • QuickBooks Online

Contact this candidate