Operations & Customer Support Coordinator

OPERATIONS CUSTOMER SUPPORT ADMINISTRATIVE SUPPORT

TIA SNOW

T: 213-***-**** // E: ********@*****.***

PROFILE CORE SKILLS

Organized and dependable operations

professional with 8+ years of

experience supporting high-volume

workflows, managing orders and data,

communicating with external

partners, maintaining business

systems, and coordinating across

multiple departments. Experienced in

resolving discrepancies, tracking

time-sensitive requests, maintaining

accurate records, and managing

competing priorities. Proficient in

Microsoft Office and Centric PLM with

strong written communication,

organization, and problem-solving

skills.

• Customer & vendor communication

• Order processing & purchase order

management

• Data entry & database maintenance

• Administrative Support

• Records & documentation management

• Issue & discrepancy resolution

• Cross-Functional coordination

• Deadline & task management

• Reporting & system updates

• Microsoft office, pivot tables,

xlookup/vlookup

EDUCATION

MARCH 2018 FIDM –DESIGN AND MERCHANDISING INSTITUTE Associate of Arts, Product Development

EXPERIENCE

2024 – present TRUE RELIGION

Production Coordinator

- Manage purchase orders, order information, system updates, and detailed tracking records across assigned product categories.

- Research and resolver order, quantity, shipment and production discrepancies by coordinating with vendors and internal departments

- Maintain accurate information across internal systems, reports and production records

- Coordinate with multiple departments including Sales, Merchandising, Logistics, Quality Control, Design, and Sourcing to resolve issues and support timely order fulfillment

- Manage Multiple priorities simultaneously while monitoring deadlines and following up with external partners to obtain required information

- Communicate regularly with external vendors regarding order status, production progress, shipment time, discrepancies and outstanding information 2021 – 2024 TECHSTYLE – JUSTFAB/ SHOEDAZZLE

Product Development Assistant

- Managed high-volume written communication with external business partners regarding product information, requests, changes, deadlines and outstanding actions

- Coordinated requests and information between internal departments and external partners to keep projects progressing according to established deadlines

- Entered, updated, and maintained-d detailed records within Centric PLM, ensuring information remained accurate throughout multiple business workflows

- Organized and facilitated cross functional meetings to review outstanding issues, communicate updates and determine next steps

- Maintained product date used for third party retail integrations including Amazon and DSW 2020 – 2021 BRENTWOOD ORIGINALS (COVID TEMP)

Coordinator Assistant

- Provided day-to-day administrative and operational support to product managers and department staff

- Entered and updated customer and product information in internal databases while maintaining complete and accurate records

- Assisted with departmental projects, documentation, data maintenance, and general administrative responsibilities.

- Communicated with customers, sales teams, and internal departments regarding product information requests.

- Coordinated the receipt, organization, tracking and distribution of customer and internal requests.

2018 – 2021 COTTON HERITAGE

Product Development Coordinator

- Maintained business records, prepared reports, and updated product and customer information

- Communicated regularly with overseas offices, vendors customers and internal teams regarding requests and order requirements

- Assisted with planning, inventory, sales, and stock-related information

- Managed multiple requests and administrative responsibilities while maintaining organized and accurate documentation.

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