Senior Operations Manager Driving Fulfillment Excellence
Resume:
Aaron Knowles Sr
Professional Summary
Meticulous senior operations manager with several years of experience building business goals and facilitating achievement. Collaborative leader leveraging employee talent and encouraging autonomy. Revenue-driven budget manager meeting quarterly and annual targets with ease.
Employment History
Senior Operations Manager, Games Workshop, Memphis APR 2 0 2 5 — PRESENT
• Lead production and fulfillment operations, aligning cross-functional teams to consistently meet on-time delivery and quality targets.
• Standardized SOPs and safety protocols to increase operational consistency and compliance.
• Spearheaded process improvements that reduced downtime and improved throughput across shifts.
• Optimized staffing forecasts and budgets to control labor spend while maintaining service levels and productivity.
• Coordinated launch of a new product that generated over $50M in revenue. Operations Manager, Amazon, Memphis
MAR 2 0 2 0 — J UN 2 0 2 4
• Managed Area Managers overseeing hundreds of associates processing thousands of units daily in a cross-dock facility, ensuring timely distribution to other DCs.
• Implemented a new Fluid Load process that reduced defects by 88% and significantly increased throughput.
• Boosted the Sort department productivity by 10% while onboarding an average of 30 new associates per week through targeted coaching and engagement.
• Improved outbound trailer departure efficiency by 50% by developing and promoting associates into critical operational roles.
• Mentored and developed 15 Area Managers who were promoted to Operations Manager roles.
Manager Inventory Control, DHL Supply Chain, Memphis AUG 2 0 1 8 — F E B 2 0 2 0
• Directed 20 inventory control operatives to ensure accurate cycle counts and correct inventory locations across the facility.
• Introduced processes that improved inventory accuracy and operational efficiency to 98%.
• Monitored Kronos, DHL Learning Center and LMS reports daily to validate employee compensation, training completion and productivity metrics.
• Implemented an access-tracking system for high-value inventory, reducing theft by 75%.
Senior Manager Critical Inventory Logistics, FedEx Supply Chain, Memphis APR 2 0 1 5 — J UL 2 0 1 8
• Directed 35 warehouse operatives in daily operations, workflow planning and problem resolution to meet shipment targets and quality standards.
• Instituted a high-efficiency picking and packing process that increased throughput and achieved a 99.96% order completion rate. Details
Bartlett, Tennessee 38135
United States
**********@*****.***
Skills
Microsoft Office
Lawson
On Q
Oracle
DCMS
Time Track
Sales Force/AWS
Kronos
IBM I Access
IWS
Process improvement
Budget forecasting
Performance monitoring
Staff training
Inventory accuracy
Quality assurance
Workflow optimization
• Participated in daily operations planning meetings and communicated staffing and operational updates to the team.
• Reviewed Kronos and Spotfire reports to ensure accuracy of compensation, training records and productivity metrics.
Warehouse Operations Supervisor, Adecco (Nike Shelby Drive Location), Memphis
AUG 2 0 1 3 — MAR 2 0 1 5
• Supervised onsite operations supporting 400+ warehouse associates, coordinating daily workflow, staffing and performance feedback.
• Assisted in workflow planning and performance coaching to improve productivity and quality.
• Participated in daily operations meetings to communicate staffing needs and operational updates.
• Coached and developed 80+ Adecco associates, many of whom were hired full-time by Nike or promoted within Adecco.
Education
Bachelor of Arts, University of Memphis, Memphis, TN, Memphis Geography (Urban Planning)
Business Management
Six Sigma, University of Villanova
Green Belt
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