Customer Service & Dispatch Underwriting Specialist

Summary

Skills

Fred Busby

Laguna Hills, CA ****3

678-***-**** ********@*****.***

I challenge myself to be the best candidate for the position and a future asset to your successful company. Calm with many years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.

Inventory counting

Data entry

Vendor relations skills

Freight transportation

Supervision

Training & Development

Clerical

Multitasking

Planning

Reliable and trustworthy

Troubleshooting

Customer service

Decision-making

Friendly, positive attitude

Microsoft Office

Team management

Analytical

Report preparation

Experience

03/2020 - 04/2026 State Farm Mutual Automobile Insurance Company Atlanta, GA

USA

Assisting State Farm Underwriting with all aspects of customer insurance policy implementation, changes and general policy information. Performed data entry functions to track information such as payments, account updates and customer interactions.

Evaluated accuracy and integrity of supplied information. Conducted comprehensive analysis and evaluated risk to control underwriting loss. Achieved production goals by developing strong underwriting teams. Maintained positive working relationship with fellow staff and management. 10/2017 - 07/2019 Vulcan Materials Sandy Springs, GA Transportation Analyst/Dispatcher

Orchestrate aggregate movement logistically throughout South East GA acting as a liaison with our customers, sales, customer service divisions and hauling companies throughout the day to efficiently and effectively meet shipping demands of our customers.

(skilled with and without automation).

Relayed information between drivers and recipients regarding ETA and potential delays.

Analyzed client orders and available driving personnel to plan and execute within client needs and expectations.

Dispatched information to service providers to schedule freight movement.

Determined appropriate licensing requirements and product classification for import and export shipments.

08/2016 - 09/2017 Verizon Wireless Alpharetta, GA Customer Advocate

Providing Customer Service to all existing and new customers through CTI call network incoming calls while working company proprietary programs through company database.

Billing, Troubleshooting technical issues, Problem solving and resolution, Sales and more.

Market dispatcher for National Coordination and Dispatch Center. Engaged with customers and worked to resolve product and service issues. Consulted with customers to discuss concerns and offer detailed information. Proactively recommended changes based on consumer needs and market trends to grow company.

03/2013 - 03/2015 Yoh Atlanta, GA

Providing contract market assistance to Ericsson Communications field technicians and management as well as Sprint technicians through Ericsson/Sprint communications systems and database.

Creating trouble tickets for field technicians to troubleshoot and resolve tower and facility technical issues and replacements.

05/2008 - 03/2013 Honeywell Atlanta, GA

Customer Service/Dispatch/ Route Planner/Trainer/ SME Providing Customer Service and Support to Honeywell Utility Solutions contracted clients.

Responsibilities include Customer Support for incoming and outgoing calls through the Global Support Response Center, Route Planning and Dispatching, Subject Matter Expert and Project management on several programs. Managing and on-boarding new programs, training new hires on client based programs and project management, credits and billing for Baltimore Gas & Electric Energy Efficiency Program.

Education and Training

01/1985 Castlemont Senior High School

High School Diploma

Additional Information

Microsoft proficient

AS400 proficient

Windows proficient

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