Operations & Data Verification Specialist
Resume:
**/**** – Present
CHIQUITA HARRIS
Jacksonville, Florida 32244 904-***-**** *********@*****.*** PROFESSIONAL SUMMARY
Versatile and detail-driven Operations & Administrative Professional with over 10 years of continuous experience in high-volume data verification, document processing, customer service, and transactional compliance. Proven ability to handle sensitive records, navigate complex databases, enforce regulatory and operational guidelines, and maintain consistent workflow accuracy across multi-system environments. Strong communicator dedicated to delivering exceptional client and candidate satisfaction.
CORE COMPETENCIES & SKILLS
• Onboarding & Administrative Support: Document
Verification, ESF/SIF Processing, Pre-Employment
Screenings, Background & Medical Screening Coordination
• Quality Control & Compliance: Data Integrity, File Auditing, Record Management, Policy Enforcement, High- Volume Data Entry (40+ WPM)
• Systems & Software: Microsoft Office Suite, CRM
Systems, POS Systems, Electronic File Systems, Multi-Line Phone Systems
• Communication & Service: Candidate Experience,
Interpersonal Support, Problem Solving, Cross-Functional Collaboration, Payment Processing
WORK EXPERIENCE
Data Entry Specialist
The HCI Group – Jacksonville, Florida
Manage transactional onboarding activities, document reviews, and administrative workflows to ensure candidate files are processed cleanly and promptly.
Receive, verify, and input critical onboarding trigger forms (including ESF, SIF, and electronic records) for complete accuracy prior to system logging.
Perform high-volume data entry across company databases and spreadsheets while maintaining strict data integrity, confidentiality, and security standards.
Prepare regular internal reports, update tracking records, and convert paper documents and invoices into organized digital archives.
Customer Service Representative
Freedom Mortgage – Jacksonville, Florida
Delivered world-class service across inbound and outbound customer interactions, assisting clients throughout complex loan and approval processes.
Communicated clear requirements and updates to borrowers via phone and email while addressing inquiries with speed and professional care.
Maintained complete and meticulous documentation of all customer communications and account updates within internal tracking systems.
Claims Specialist
Allstate Insurance – Jacksonville, Florida
Researched policy guidelines, gathered essential claim records, and verified background details to determine coverage accuracy and liability.
Interacted regularly with policyholders, repair facilities, and medical professionals to collect required documentation and communicate decisions.
Documented all claim activities, investigation details, and settlement outcomes within centralized database systems.
•
•
•
•
•
•
•
•
•
•
04/2018 – 06/2019
08/2016 – 03/2018
06/2005
Processor / Data Entry Clerk
Ally Financial – Jacksonville, Florida
Transcribed, reviewed, and updated financial and account records in databases and spreadsheets with high precision.
Audited incoming paperwork for errors, missing data, or discrepancies, escalating potential fraud or non-compliance according to policy guidelines.
Organized both physical and digital file systems to support departmental efficiency and regulatory compliance. Customer Service / Chat Support Representative
Sitel – Jacksonville, Florida
Provided comprehensive customer support through chat and phone channels, resolving inquiries efficiently while minimizing wait times.
Encouraged and assisted customers with adopting electronic deposit, online payment methods, and automated services.
EDUCATION
High School Diploma
Robert E. Lee High School – Jacksonville, Florida
•
•
•
•
•
Contact this candidate